Resiliency Resources

Avoiding Burnout and Compassion Fatigue

Catholic Health offers Caregiver Wellbeing Resources through CredibleMind. Explore approaches and steps you can take to be resilient and resourceful. For Catholic Health caregivers and their dependents, Chaplains and Specialized Counselors are available: chsbuffalo.crediblemind.com

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Spiritual Care

Catholic Health has a diverse team of Chaplains, Specialized Counselors/Coaches, and “Listening Hearts”. These are trained professionals in pastoral care, grief counseling, crisis management, critical incident stress debriefing, trauma-informed care, mental health and/or substance abuse. They are available in person or by phone, for individuals or teams. They are prepared to offer group listening/processing, peer-to-peer support, meditation sessions, prayer services, and workshops on coping, grief and loss, solution-focused and trauma care, etc. Contact Spiritual Care at:

  • ARTC: (716) 706-2049
  • Home & Community Based Care: (716) 706-2049
  • Kenmore Mercy Hospital: (716) 447-6191
  • Mercy Hospital of Buffalo: (716) 828-2088
  • Mount St. Mary's Hospital: (716) 298-2759
  • Sisters of Charity Hospital: (716) 862-1670 or call Switchboard to connect (716) 862-1000
  • St. Joseph Campus: (716) 891-2546 or call Switchboard to connect (716) 891-2400

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Human Resources EAP

eviCore Employee Assistance Program is a benefit provided by Catholic Health to help you address stressful situations by providing online seminars, telephonic stress management and telephonic counseling. EAP is free of charge and offers you easy access to confidential assistance and ongoing support for any personal or professional problem you may be experiencing, including grief and loss, marital/relationship issues, emotional stress, co-worker conflict, communication issues, drug and alcohol abuse, anger management, workplace performance, legal/financial education. Connect to eviCore at (716) 712-2777 or www.palladianeap.com/ (login: EAP)

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STAR/Pathways

STAR/Pathways programs provide outpatient mental health and addiction assessment, referral and treatment services in Buffalo, Amherst and Rochester. Counseling is offered for individuals and families. Medication-assisted treatment is also available. There is no co-pay for associates and family members enrolled in Catholic Health medical coverage. Our team is compassionate and respects your privacy. Call 862-2059 or 893-9350 for more information or to book an appointment.

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Resources

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External Resources

  • Spectrum NY Project Hope provides crisis counseling, information, education, emotional support and links to resources: https://nyprojecthope.org/
  • FEMA COVID_19 Funeral Assistance The COVID-19 pandemic has brought overwhelming grief to many families. At FEMA, our mission is to help people before, during and after disasters. We are dedicated to helping ease some of the financial stress and burden caused by the virus: https://www.fema.gov/disasters/coronavirus/economic/funeral-assistance
  • Crisis Services 24-hour Hotline for crisis counseling, suicide prevention, support, information and referral: 834-3131 or http://crisisservices.org/ (in Niagara County 285-3515)
  • Jewish Family Services counseling, telehealth, immigrant and refugee services: 883-1914 or https://www.jfsbuffalo.org/
  • Catholic Charities counseling, psychiatric and social work services, emergency assistance, and other supportive services: 895-1033 or https://www.ccwny.org/services/monsignor-carr-clinics
  • Family Justice Center provides free services for victims of domestic violence and their children: 558-7233 or https://www.fjcsafe.org/
  • 211 WNY free and confidential 24/7 link to health and human services, including financial help for those affected by the COVID crisis: call 211 or http://www.211wny.org/

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For Parents

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