Avoiding Burnout and Compassion Fatigue
Catholic Health offers Caregiver Wellbeing Resources through CredibleMind. Explore approaches and steps you can take to be resilient and resourceful. Click the link or type into your web browser: chsbuffalo.crediblemind.com
Spiritual Care
For Catholic Health caregivers and their dependents, Catholic Health has a diverse team of Chaplains and Specialized Counselors/Coaches available. These are trained professionals in pastoral care, grief counseling, crisis management, critical incident stress debriefing, trauma-informed care, mental health and/or substance abuse. They are available in person or by phone, for individuals or teams. They are prepared to offer group listening/processing, peer-to-peer support, meditation sessions, prayer services, and workshops on coping, grief and loss, solution-focused and trauma care, etc. Contact Spiritual Care at:
- Administrative Regional Training Center (ARTC): (716) 706-2049
- Home & Community Based Care (H&CBC): (716) 706-2049
- Kenmore Mercy Hospital (KMH): (716) 447-6191 or call switchboard to connect (716-447-6100
- Mercy Hospital of Buffalo (MHB): (716) 828-2088
- Mount St. Mary's Hospital (MSM): (716) 298-2759
- Sisters of Charity Hospital (SOC): call switchboard to connect (716) 862-1000
- St. Joseph Campus (SJC) and community sites: call switchboard to connect (716) 891-2400
Human Resources EAP
eviCore Employee Assistance Program is a benefit provided by Catholic Health to help you address stressful situations by providing online seminars, telephonic stress management and telephonic counseling. EAP is free of charge and offers you easy access to confidential assistance and ongoing support for any personal or professional problem you may be experiencing, including grief and loss, marital/relationship issues, emotional stress, co-worker conflict, communication issues, drug and alcohol abuse, anger management, workplace performance, legal/financial education. Connect to eviCore at (716) 712-2777 or www.palladianeap.com/ (login: EAP)
STAR/Pathways
STAR/Pathways programs provide outpatient mental health and addiction assessment, referral and treatment services in Buffalo, Amherst and Rochester. Counseling is offered for individuals and families. Medication-assisted treatment is also available. There is no co-pay for associates and family members enrolled in Catholic Health medical coverage. Our team is compassionate and respects your privacy. Call 862-2059 or 893-9350 for more information or to book an appointment.
COVID Support Group
Free monthly group for survivors, loved ones, and caregivers to share similar journeys, and address concerns: 716-447-6211
Helping Hands Fund
Through the Helping Hands Fund, associates support one another. Funded by associate donations with support from Catholic Health, Helping Hands assists associates in times of significant financial hardship or crisis. All associates are eligible for financial assistance after six months of employment. Support is given based on need and depends on the funds available. Please contact the Vice President, Mission Integration, at one of the below numbers for information on how to apply or contribute.
- ARTC: Howard Morgan 716-706-2049
- H&CBC: Howard Morgan 716-706-2049
- KMH: Dennis Mahaney 716-447-6360
- MHB: William Vaughan 716-828-2190
- MSM: Dennis Mahaney 716-298-2198
- SOC/SJC: Esther Sanborn 716-862-1905
External Resources
- Crisis Services 24-hour Hotline for crisis counseling, suicide prevention, support, information and referral: 834-3131 or http://crisisservices.org/ (in Niagara County 285-3515)
- Jewish Family Services counseling, telehealth, immigrant and refugee services: 883-1914 or https://www.jfsbuffalo.org/
- Catholic Charities counseling, psychiatric and social work services, emergency assistance, and other supportive services: 895-1033 or https://www.ccwny.org/services/monsignor-carr-clinics
- Family Justice Center provides free services for victims of domestic violence and their children: 558-7233 or https://www.fjcsafe.org/
- 211 WNY free and confidential 24/7 link to health and human services, including financial help for those affected by the COVID crisis: call 211 or http://www.211wny.org/
For Parents
- Child Care Resource Network offers help finding child care https://wnychildren.org/families