Access Your Medical Records Online
Current patients can access their medical records by logging into our patient portal.
Patients can learn more about accessing their paper records on our Request Medical Records page.
Payment & Insurance
The Catholic Health primary care centers accept most insurances, including Medicaid and Medicare.
Don't have insurance? You may qualify for insurance through the NYS of Health. We have representatives available to assist you in the application process.
We can assist you in applying for food stamps (WIC), pharmaceuticals (EPIC), help with your heating bills (HEAP) and health insurance.
Please download the form below and mail it to the address or fax number detailed below:
144 Genesee Street, 3rd Floor
Attention: Jody C.
Buffalo, NY 14203
Fax to (716) 601-3610
Attention: Jody C.
Questions about your bill? Please contact our Revenue Management Center at (716) 601-3600.
Prescriptions will only be refilled during office hours. Please plan ahead so that you do not run out of important medicines. Always have the phone number of your pharmacy available when you call the office.
To expedite your request, you can also ask your pharmacy to send us an e-request for a prescription refill.
Call 911 (Emergency Medical Services) for any life threatening emergency that requires immediate medical care (inability to breathe, severely choking, unconsciousness, seizure, etc.). For poisonings, call the Poison Control Center (716) 878-7654 or 1-800-222-1222.
If you become ill or are injured after office hours, during the weekend, or a holiday, your call to the office will go through our answering service. Please limit calls to emergencies or other urgent problems that cannot wait until morning.
Parking is available for Mercy OB/GYN patients either on-street or in the parking ramp at Mercy Hospital. If you use the ramp, please drive on to Level 3 and park in the spaces conveniently reserved for visitors of the Marian Professional Building.
Regular Mercy Hospital parking garage rates are waived for OB/GYN patients, who are instead provided with a sticker upon check-in that allows them to pay $2 for ramp parking, or $1 if their visit lasts less than thirty minutes.