St. Joseph Campus Patient & Visitor Information | Catholic Health

St. Joseph Campus » St. Joseph Campus Patient & Visitor Information

St. Joseph Campus Policies

We understand that a hospital stay or visit can feel overwhelming or stressful. Our staff is eager to do anything we can to make you feel at ease, and we have a comprehensive patient guide that outlines all of our policies, guidelines, services and more regarding your stay at St. Joseph Campus.

Parking

There is no cost to park at Sisters of Charity Hospital, St. Joseph Campus.

Please notify hospital staff if you are parking your vehicle in the hospital parking lot during your stay.

Hospital Chapel

The hospital chapel is available to people of all faiths.

Please ask your nurse for information regarding communion or the hospital chaplain.

Patient Meals

Each day you will be visited by an ambassador from Nutritional Services who will take your menu order for the next day. Should a special diet be prescribed as part of your post-hospital treatment, a registered dietitian or diet technician will provide instructions so you can properly manage your nutritional needs at home.

Gift Shop

There is a gift shop at St. Joseph Campus, offering gifts, magazines, and more.

Gift shop hours may vary.

Please call to verify operating hours, (716) 891-2400.

Visitors - Inpatient

Visiting hours are daily: 9:00 a.m. - 9:00 p.m.

Critical Care Units are limited to two visitors at a time during visiting hours.

Patient Feedback

For any questions or concerns during your stay, call our Patient Advocate at (716) 891-2689.

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

Visitor Food Options

The cafeteria is located on the first floor and offers a variety of hot foods, sandwiches, salad bar items, desserts, ice cream, snacks and beverages.

Monday through Friday, 6:30 a.m. - 7:30 p.m. (closed from 2 - 4:30)

Weekends and Holidays, 8:30 a.m. - 7:30 p.m. (closed from 2 - 4:30)

General Patient & Visitor Policies

While each hospital has its own set of patient and visitor policies, there are some guidelines that cover all Catholic Health facilities. These are some of the common topics you may be looking for guidance on that are relevant across the entire Catholic Health network.

Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

Safekeeping Your Belongings

The hospital is not responsible for cash, valuables and personal items you bring into your room. Keep dentures, eyeglasses or contact lenses in protective cases labelled with your name. Ask a nurse to place valuables in the hospital safe.

Flower Deliveries

If you are ordering flowers for a patient, it is not necessary to include the room number. The florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

Language Services

Video Remote Interpreting (VRI) for more than 300 languages is available through iPads and desktop computers on portable carts. Interpreters translate through a live, web-based video conference. American sign language interpreters are also available through VRI or in-person.

Smoke-Free Campus

As of July 4, 2009, smoking is not permitted anywhere on hospital property and off-site locations. This new smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.

Special Communication Needs

All patients are assured equal and
effective access to our healthcare
services. Contact your nurse if you need any of the following devices and/or services:

• TTY-TTD (telecommunication for
the deaf and hearing impaired)
• Phone Amplifier
• Sign and foreign language interpreter service (remote video)
• Closed Captioned TV

Discover the Catholic Health Experience

Catholic Health is centered on a patient-focused approach to care. At every stage of your care journey, we'll do everything we can to provide the right information to help make you feel at ease. Learn more about our approach to care and review other patient resources.

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Patient & Visitor Information

St. Joseph Campus