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Coronavirus (COVID-19) Updates

 

For the latest updates from Catholic Health regarding the coronavirus click here.

 

Catholic Health has temporarily suspended visitations at its hospitals and long term care facilities. For more information click here.

Patient Information

On this page:

Parking

There is a nominal parking fee, based on time in the lot. Click here to view the Sisters of Charity Hospital Parking Map.

Arrivals After 8 p.m.: All patients and visitors arriving after 8 p.m. should use the Emergency Department patient parking lot and entrance (which has a security officer posted around-the-clock).

Staying Awhile? If you have parked your vehicle in the hospital parking lot and are anticipating a long-term stay, we recommend that a family member or friend pick up the vehicle, as we are unable to accommodate long-term parking. Please call Kathy Manns at (716) 862-1407 if you have any questions regarding parking or need assistance.

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Parking for New Parents

Following the birth of the baby, mothers are issued a free self-parking pass for up to three days or four free visits. The pass can be given to the father, partner, grandparents etc. Only one pass is issued per delivery.

If your baby is in the NICU:

Following the transfer of the baby to the NICU, both parents are provided with free self-parking passes from the day the baby is admitted and until discharge. They are issued a pass valid for seven days-up to ten free visits. If/when the pass expires and if the baby is still an inpatient, expired passes can be turned into the NICU and an additional pass will be provided.

Visitors

In response to the recent increase of COVID-19 cases across Western New York, Catholic Health is temporarily suspending visitations at its hospitals and long term care facilities effective November 13. Catholic Health made the decision in consultation with its Infection Control specialists and with the support of the New York State Department of Health to protect the health and safety of its patients, long term care residents, and staff. Exceptions to these visitor restrictions will be made in certain circumstances, such as:
  • End of Life/Significant Change in Condition – which must first be discussed and approved by facility leadership. This includes end of life patients with a COVID-19 diagnosis.
  • Essential Support Persons – for patients who are intellectually, cognitively or developmentally disabled and require special needs/assistance/support.
  • Visitors who are deemed to be essential for discharge education in order to facilitate a safe discharge from the facility. Virtual education is encouraged but is not always possible. This exception may be allowed at the discretion of the clinical team.
  • Maternal/Child Patients are permitted one visitor during their stay in addition to a doula if requested. In our NICUs, the baby’s mother and one support person (not subject to change) will be allowed.
  • A single visitor may be permitted in the Emergency Department at the discretion of the clinical team. If the patient becomes a person under investigation (PUI) for COVID-19, the visitor’s information will be taken and they will be instructed to leave.
In these cases, visitors will have to submit to a verbal health screening, temperature scan, and other infection control protocols.

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What to Bring

Proof of Identification and Insurance Cards

Bring a driver's license or other proof of identification, as well as appropriate insurance cards, including Medicare and other insurance identification cards, to ensure receipt of proper credit for your insurance coverage.

Comfort Items

To make your stay more comfortable, we recommend that you bring a bathrobe, slippers, desired walking shoes, nightgown or pajamas and toiletries. The hospital will provide other necessary articles.

Electric razors and blow-dryers are permitted, but the hospital does not take responsibility for their safekeeping.

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Safekeeping Your Belongings

The hospital is not responsible for cash, valuables and personal items you take to your room with you. This includes eyeglasses, hearing aids, dentures, canes, prostheses, wheelchairs and other easily misplaces items.

Dentures, Eyeglasses or Contact Lenses

If you wear dentures, eyeglasses or contact lenses, you should keep them in protective containers, labeled with your name, when not in use. Never place dentures on meal trays, put them under the pillow, or wrap them in napkins, otherwise they may be easily lost.

Jewelry and Valuables

All jewelry and valuables should be sent home or placed in the hospital safe.

  • If any personal items are brought to you or taken home after admission to your room, notify your nurse who will then add to or delete these items from the original listing of your personal belongings.
  • Any items left behind in rooms not claimed within one month (30 days) after discharge, will be disposed of.

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Pharmacy Services

The Catholic Health Pharmacy is based in Sisters of Charity Hospital and serves all Catholic Health patients, associates, and the public. Prescription and over-the-counter medications are available and most major insurances are accepted. Balloons, flowers, and other gift items are also available.

Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

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Telephone Service

Telephone services are complimentary.

You will be able to receive incoming telephone calls and place outgoing local calls from the telephone in your room.

Outgoing calls can be made by dialing “9” and then the telephone number you wish to call. Incoming calls can be received between 7:30 a.m. and 10 p.m. daily. Long distance telephone calls are made at your own expense.

Cell Phone Use

The use of cellular phones in the hospital is prohibited in certain areas because they have been proven to interfere with some medical life-safety equipment. Please look for designated areas for cell phone use.

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Television

Television services are complimentary.

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Beautician and Barber Services

Beautician and barber services, bedside or in the shop, are available. Appointments may be made by dialing the operator or by calling 862-1244. Patients must have their doctors' permission for this service.

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Flowers and Mail

Any mail, packages or flowers will be delivered daily to your room. Outgoing mail may be given to your nurse. Mail received after your discharge will be forwarded to your home.

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Newspapers

Newspapers are on sale in the main lobby entrance. Other reading material is available in the gift shop.

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Patient Meals

Sisters Hospital offers room-service-style tray service. Patients can call our "At Your Service" room service number (5777) any time between 7 a.m. and 7 p.m. and order food of their choosing.

If you are on a physician-ordered diet, a room service ambassador will present you with your menu and explain the ordering process. We have specific menus for each special diet; if your diet order changes, a new menu will be provided.

Each meal is cooked-to-order, prepared with fresh ingredients, and every tray is delivered within 45 minutes or less of the time it is ordered.

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Language Services

Video Remote Interpreting (VRI) for more than 200 languages is available through iPads and desktop computers on portable carts that can be wheeled into patient rooms. Medically trained and certified interpreters translate through a live, web-based video conference, similar to Skype. At the push of a button, a healthcare provider is connected to the interpreter within seconds. 

American sign language interpreters are also available through VRI and in-person on a case-by-case basis.

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Patient Representative

Patient representatives can help you with any questions, problems or concerns that may arise during your stay with us here at Sisters. A patient representative can be reached by phone at (716) 862-1390.

Patient Experience

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

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Smoke-free Campus

Please note that smoking is not permitted anywhere on hospital property and off-site locations. This smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.