On this page:
- What to Bring
- Safekeeping Your Belongings
- Pharmacy Services
- Internet Access
- Telephone Service
- Beautician & Barber Services
- Flowers and Mail
- Patient Meals
- Language Services
- Patient Representative
There is a nominal parking fee, based on time in the lot. Click here to view the Sisters of Charity Hospital Parking Map.
Arrivals After 8 p.m.: All patients and visitors arriving after 8 p.m. should use the Emergency Department patient parking lot and entrance (which has a security officer posted around-the-clock).
Staying Awhile? If you have parked your vehicle in the hospital parking lot and are anticipating a long-term stay, we recommend that a family member or friend pick up the vehicle, as we are unable to accommodate long-term parking. Please call Kathy Manns at (716) 862-1407 if you have any questions regarding parking or need assistance.
Parking for New Parents
Following the birth of the baby, mothers are issued a free self-parking pass for up to three days or four free visits. The pass can be given to the father, partner, grandparents etc. Only one pass is issued per delivery.
If your baby is in the NICU:
Following the transfer of the baby to the NICU, both parents are provided with free self-parking passes from the day the baby is admitted and until discharge. They are issued a pass valid for seven days-up to ten free visits. If/when the pass expires and if the baby is still an inpatient, expired passes can be turned into the NICU and an additional pass will be provided.
To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:
- All visitors must complete and bring a copy of the Catholic Health Visitor Form.
- Only two visitors per patient will be permitted to visit at a time;
- Visitors must be age twelve and older, and those under the age of fourteen must be accompanied by an adult;
- Visiting hours are for inpatients only from 11 a.m. – 8 p.m daily;
- All visitors will be required to complete a health screening (questions and temperature check), wear a face mask at all times, clean their hands with soap/water/hand sanitizer before entering and after leaving a patient room, and practice social distancing throughout the visit;
- Maternity patients are permitted two visitors during their stay;
- Emergency department patients may be accompanied by a visitor in the treatment room for a designated period of time based on the care team’s judgment;
- Visitation is not permitted for patients receiving care on a restricted COVID unit, subject to end-of-life exceptions. Virtual visits are available for patients diagnosed with COVID-19;
- Individuals are not permitted visitation if they have an active COVID-19 diagnosis; are under investigation for COVID-19; have been in contact with a person actively infected with COVID-19 within 10 days; are currently exhibiting COVID-19 symptoms; or are otherwise under quarantine for any reasons relating to New York State COVID-related advisories.
- Exceptions may be made to these guidelines for extenuating circumstances, such end-of-life visits or for patients with special needs (children, disabled individuals or those with cognitive impairments).
We reserve the right to alter or make exceptions to these guidelines at the discretion of our care team.
Visitors who do not comply, will be asked to leave.
Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
Maternity Visitor Guidelines
With the presence of Coronavirus in Western New York, maternity visitation is limited to two visitors (not including a doula) during Labor and Delivery. Once on the Mother Baby Unit, two additional visitors may be named who can visit during visiting hours. All visitors will have to submit to a verbal health screening and temperature scan.
We understand how difficult it can be to not be able to a visit loved when they are in the hospital and apologize for any inconvenience this may cause. These restrictions are in place to help limit the spread of Coronavirus in our community and protect the health and well-being of our patients and care staff. If you have a loved one in the hospital, you can be connected to their room phone by calling (716) 862-1200.
Proof of Identification and Insurance Cards
Bring a driver's license or other proof of identification, as well as appropriate insurance cards, including Medicare and other insurance identification cards, to ensure receipt of proper credit for your insurance coverage.
To make your stay more comfortable, we recommend that you bring a bathrobe, slippers, desired walking shoes, nightgown or pajamas and toiletries. The hospital will provide other necessary articles.
Electric razors and blow-dryers are permitted, but the hospital does not take responsibility for their safekeeping.
The hospital is not responsible for cash, valuables and personal items you take to your room with you. This includes eyeglasses, hearing aids, dentures, canes, prostheses, wheelchairs and other easily misplaces items.
Dentures, Eyeglasses or Contact Lenses
If you wear dentures, eyeglasses or contact lenses, you should keep them in protective containers, labeled with your name, when not in use. Never place dentures on meal trays, put them under the pillow, or wrap them in napkins, otherwise they may be easily lost.
Jewelry and Valuables
All jewelry and valuables should be sent home or placed in the hospital safe.
- If any personal items are brought to you or taken home after admission to your room, notify your nurse who will then add to or delete these items from the original listing of your personal belongings.
- Any items left behind in rooms not claimed within one month (30 days) after discharge, will be disposed of.
The Catholic Health Pharmacy is based in Sisters of Charity Hospital and serves all Catholic Health patients, associates, and the public. Prescription and over-the-counter medications are available and most major insurances are accepted. Balloons, flowers, and other gift items are also available.
Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."
Telephone services are complimentary.
You will be able to receive incoming telephone calls and place outgoing local calls from the telephone in your room.
Outgoing calls can be made by dialing “9” and then the telephone number you wish to call. Incoming calls can be received between 7:30 a.m. and 10 p.m. daily. Long distance telephone calls are made at your own expense.
Cell Phone Use
The use of cellular phones in the hospital is prohibited in certain areas because they have been proven to interfere with some medical life-safety equipment. Please look for designated areas for cell phone use.
Television services are complimentary.
Beautician and barber services, bedside or in the shop, are available. Appointments may be made by dialing the operator or by calling 862-1244. Patients must have their doctors' permission for this service.
Any mail, packages or flowers will be delivered daily to your room. Outgoing mail may be given to your nurse. Mail received after your discharge will be forwarded to your home.
Newspapers are on sale in the main lobby entrance. Other reading material is available in the gift shop.
Sisters Hospital offers room-service-style tray service. Patients can call our "At Your Service" room service number (5777) any time between 7 a.m. and 7 p.m. and order food of their choosing.
If you are on a physician-ordered diet, a room service ambassador will present you with your menu and explain the ordering process. We have specific menus for each special diet; if your diet order changes, a new menu will be provided.
Each meal is cooked-to-order, prepared with fresh ingredients, and every tray is delivered within 45 minutes or less of the time it is ordered.
Video Remote Interpreting (VRI) for more than 200 languages is available through iPads and desktop computers on portable carts that can be wheeled into patient rooms. Medically trained and certified interpreters translate through a live, web-based video conference, similar to Skype. At the push of a button, a healthcare provider is connected to the interpreter within seconds.
American sign language interpreters are also available through VRI and in-person on a case-by-case basis.
Patient representatives can help you with any questions, problems or concerns that may arise during your stay with us here at Sisters. A patient representative can be reached by phone at (716) 862-1390.
For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.
Please note that smoking is not permitted anywhere on hospital property and off-site locations. This smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.