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Statement Regarding Microsoft Outage

In response to the global Microsoft outage, Catholic Health activated our internal incident command center earlier this morning to safeguard operations within our facilities. We continue to provide high quality, safe patient care and all our facilities, including medical offices, remain open. To view our full statement, click here.

Patient Information

On this page:

Parking

There is a nominal parking fee, based on time in the lot. Click here to view the Sisters of Charity Hospital Parking Map.

Arrivals After 8 p.m.: All patients and visitors arriving after 8 p.m. should use the Emergency Department patient parking lot and entrance (which has a security officer posted around-the-clock).

Staying Awhile? If you have parked your vehicle in the hospital parking lot and are anticipating a long-term stay, we recommend that a family member or friend pick up the vehicle, as we are unable to accommodate long-term parking. Please call Kathy Manns at (716) 862-1407 if you have any questions regarding parking or need assistance.

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Parking for New Parents

Following the birth of the baby, mothers are issued a free self-parking pass for up to three days or four free visits. The pass can be given to the father, partner, grandparents etc. Only one pass is issued per delivery.

If your baby is in the NICU:

Following the transfer of the baby to the NICU, both parents are provided with free self-parking passes from the day the baby is admitted and until discharge. They are issued a pass valid for seven days-up to ten free visits. If/when the pass expires and if the baby is still an inpatient, expired passes can be turned into the NICU and an additional pass will be provided.

Visitors

Updated September 26, 2022.

To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:

  • Up to two visitors per patient will be permitted to visit at a time;
  • Visitors must be age 18 and older;
  • Visiting hours are for inpatients only from 11:00 a.m. to 8:00 p.m. daily;
  • All visitors must self-screen for symptoms related to COVID-19 or other transmittable illnesses prior to their arrival and must comply with other infection control protocols;
  • Emergency Department and surgical patients continue to be permitted one support person accompany them to the hospital with certain limitations;
  • Visitation for patients who are positive for COVID-19 and/or under COVID-19 precautions remains limited due to infection control precautions, but can be permitted for exceptions such as end-of-life care or patients with special needs. Virtual visitation continues to be available when in-person visitation cannot be conducted in a safe manner;
  • Visitation is restricted for individuals who have been diagnosed with COVID-19 and have not completed the current recommended CDC isolation criteria, have reported exposure to or symptoms consistent with COVID-19 during the prior 10 days, have a temperature equal to or greater than 100.4 degrees Fahrenheit, or are exhibiting symptoms of an illness that could be transferred to patients.
  • Exceptions may be made to these guidelines for extenuating circumstances, such end-of-life visits or for patients with special needs (children, disabled individuals, or those with cognitive impairments).

Maternity Visitor Guidelines

  • Patients may have two designated support persons and a doula or midwife during labor and delivery, and throughout their inpatient hospital stay;
  • In the Neonatal Intensive Care Units the baby’s mother and one support person may visit at any time. One additional visitor, accompanied by the baby’s mother or support person, may be permitted to visit at the discretion of the clinical team during normal visiting hours.

Contacting a Patient in the Hospital

If you need to contact a patient in the hospital and cannot visit, you can be connected to their room phone by calling (716) 862-1000.

Additional Information

Visiting hours and policies are subject to change depending on current public health conditions and regulatory guidance. New York State continues to require masks in hospitals and other healthcare settings.

Please let a member of our care team know if you have any additional questions. These guidelines are in place for everyone’s safety.

We reserve the right to alter them or make exceptions at the discretion of our care team. Visitors who do not comply, will be asked to leave.

Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

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What to Bring

Proof of Identification and Insurance Cards

Bring a driver's license or other proof of identification, as well as appropriate insurance cards, including Medicare and other insurance identification cards, to ensure receipt of proper credit for your insurance coverage.

Comfort Items

To make your stay more comfortable, we recommend that you bring a bathrobe, slippers, desired walking shoes, nightgown or pajamas and toiletries. The hospital will provide other necessary articles.

Electric razors and blow-dryers are permitted, but the hospital does not take responsibility for their safekeeping.

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Safekeeping Your Belongings

The hospital is not responsible for cash, valuables and personal items you take to your room with you. This includes eyeglasses, hearing aids, dentures, canes, prostheses, wheelchairs and other easily misplaces items.

Dentures, Eyeglasses or Contact Lenses

If you wear dentures, eyeglasses or contact lenses, you should keep them in protective containers, labeled with your name, when not in use. Never place dentures on meal trays, put them under the pillow, or wrap them in napkins, otherwise they may be easily lost.

Jewelry and Valuables

All jewelry and valuables should be sent home or placed in the hospital safe.

  • If any personal items are brought to you or taken home after admission to your room, notify your nurse who will then add to or delete these items from the original listing of your personal belongings.
  • Any items left behind in rooms not claimed within one month (30 days) after discharge, will be disposed of.

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Pharmacy Services

The Catholic Health Pharmacy is based in Sisters of Charity Hospital and serves all Catholic Health patients, associates, and the public. Prescription and over-the-counter medications are available and most major insurances are accepted. Balloons, flowers, and other gift items are also available.

Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

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Telephone Service

Telephone services are complimentary.

You will be able to receive incoming telephone calls and place outgoing local calls from the telephone in your room.

Outgoing calls can be made by dialing “9” and then the telephone number you wish to call. Incoming calls can be received between 7:30 a.m. and 10 p.m. daily. Long distance telephone calls are made at your own expense.

Cell Phone Use

The use of cellular phones in the hospital is prohibited in certain areas because they have been proven to interfere with some medical life-safety equipment. Please look for designated areas for cell phone use.

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Television

Television services are complimentary.

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Beautician and Barber Services

Beautician and barber services, bedside or in the shop, are available. Appointments may be made by dialing the operator or by calling 862-1244. Patients must have their doctors' permission for this service.

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Flowers and Mail

Any mail, packages or flowers will be delivered daily to your room. Outgoing mail may be given to your nurse. Mail received after your discharge will be forwarded to your home.

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Newspapers

Newspapers are on sale in the main lobby entrance. Other reading material is available in the gift shop.

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Patient Meals

Sisters Hospital offers room-service-style tray service. Patients can call our "At Your Service" room service number (5777) any time between 7 a.m. and 7 p.m. and order food of their choosing.

If you are on a physician-ordered diet, a room service ambassador will present you with your menu and explain the ordering process. We have specific menus for each special diet; if your diet order changes, a new menu will be provided.

Each meal is cooked-to-order, prepared with fresh ingredients, and every tray is delivered within 45 minutes or less of the time it is ordered.

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Language Services

Video Remote Interpreting (VRI) for more than 200 languages is available through iPads and desktop computers on portable carts that can be wheeled into patient rooms. Medically trained and certified interpreters translate through a live, web-based video conference, similar to Skype. At the push of a button, a healthcare provider is connected to the interpreter within seconds. 

American sign language interpreters are also available through VRI and in-person on a case-by-case basis.

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Patient Representative

Patient representatives can help you with any questions, problems or concerns that may arise during your stay with us here at Sisters. A patient representative can be reached by phone at (716) 862-1390.

Patient Experience

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

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Smoke-free Campus

Please note that smoking is not permitted anywhere on hospital property and off-site locations. This smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.