Discrimination is Against the Law
Catholic Health LIFE, complies with applicable Federal civil right laws and does not discriminate on the basis of race, color, national origin, religion, sex, gender identity and expression, sexual orientation, age, disability, pregnancy, childbirth and related medical conditions.
Catholic Health LIFE:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Susan Azzopardi, RN, Quality Assurance Coordinator. If you believe that Catholic Health LIFE has failed to provide these services or discriminated in another way on the basis of race, color, national origin, religion, sex, gender identity and expression, sexual orientation, age, disability, pregnancy, childbirth or related medical conditions, you can file a grievance with:
Susan Azzopardi, RN
Quality Assurance Coordinator
Catholic Health LIFE
55 Melroy, Ave.
Lackawanna, NY 14218
Telephone number: (716) 819-5319
Toll Free: 855-671-3341
TTY: (716) 819-5227
Fax: (716) 819-5099
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Margret Wilber, RN, Quality Assurance Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.