Private Rooms for all Residents
Mercy Nursing Facility at OLV is a nursing home with four floors and 84 beds. Our residents live in a household model. On each floor, you will find:
- a living room with a flat screen TV and fireplace
- a spa bathing area
- kitchen and laundry
- a large dining and activity area
Each resident has a private room with individual temperature controls. Dutch doors allow a resident to enjoy the hubbub of activity while having the privacy of their own room.
For residents who are at risk of wandering, Mercy Nursing Facility at OLV employs the following safety measures:
- Closed-circuit cameras at exits
- Stairwells and service elevators that can be accessed only with employee ID badges
- A dexterity cover over the buttons in the visitors' elevator – to select a floor, users must push a pen through a hole, a task that deters residents who have dementia
Wireless internet is available to residents who own computers or who borrow laptops from Mercy Nursing Facility.
Although our laptops are not equipped for video chats, staff may be able to accommodate video chat requests with advance notice. Visitors are welcome to bring their own laptops to arrange for video chats between a resident and a remote family member.
Becoming a Resident
To become a resident, download an application and fax it to (716) 819-5309 or mail it to the following address:
Mercy Nursing Facility @ OLV
ATTN Susan Brunn
55 Melroy Ave
Lackawanna, NY 14218
Awards & Recognitions
Mercy Nursing Facility at OLV has been consistently rated one of the top nursing homes in the country.
Providigm Embracing Quality Award (2014 - present)
Mercy Nursing Facility at OLV has received the Embracing Quality Award every year since 2014.
Skilled nursing facilities were eligible to win an Embracing Quality Award if they achieved standards for Quality Assurance and Performance Improvement (QAPI) as required by Providigm’s Accreditation Standards for QAPI.
New York State Department of Health - “Top Performing Nursing Home” (2014 - present)
This designation recognizes nursing homes that have performed in the top quintile performance under the NYS Nursing Home Quality Initiative for each of 3 consecutive years. Only 5% of all nursing homes in New York State receive this designation.
New York State Department of Health - CMS Five-star Overall Rating (2015 - present)
Mercy Nursing Facility at OLV has received a rating of five-star rating in the government quality rating system.
The CMS (Centers for Medicare & Medicaid Services) Five-Star Quality Rating System takes into account:
- Health inspections
- Quality measures (i.e. prevalence of pressure sores)
NRC – Health My InnerView “Excellence in Action Award” for Resident & Family Satisfaction (2011 - present)
Mercy Nursing Facility at OLV continually receives the Excellence in Action award for its dedication to resident and family satisfaction. As a recipient of this award, our facility has been ranked in the top 10% nationally for every year we were surveyed.
Providigm - QAPI Accreditation (2013 - present)
Providigm’s QAPI Accreditation is based on standards for excellence in continuously improving quality of care and life for nursing home residents.
We are a proud participant in the UB Institute for Person-Centered Care, an organization designed to provide better delivery of services to frail and vulnerable people, particularly the elderly.
Aimed at alleviating boredom, loneliness and helplessness, person-centered care is about ensuring dignity, personhood and purpose for vulnerable and frail individuals no matter where they live.
Make a Donation
The Continuing & Home Care Foundation supports Catholic Health's subacute, long-term care and home care facilities. Please consider donating to the foundation to make a real difference in the care for our elders.
For more information about the nursing home, please call (716) 819-5308 or email firstname.lastname@example.org.