Mercy Nursing Facility at OLV

A Department of Mercy Hospital of Buffalo

Plan Your Visit

OLV Senior Neighborhood
55 Melroy Ave
Lackawanna, NY 14218
Phone Number

Visiting Hours

Click here for more information
Visitation Guidelines


Mercy Nursing Facility at OLV is a nursing home with four floors and 84 beds. Our residents live comfortably in a household model that creates a peaceful atmosphere. On each floor, you will find:

  • A living room with a flat screen TV and fireplace
  • A spa bathing area
  • Kitchen and laundry
  • A large dining and activity area

All residents have private rooms with individual temperature controls. Rooms are designed with dutch doors that allow residents to enjoy the hubbub of activity while having the privacy of their own room. 


Assistance with Daily Living Activities – Regardless of age or limited mobility, maintaining independence remains important to our residents. The nursing aides on-site provide assistance with daily living activities  – those essential skills that satisfy our most basic needs. From housekeeping tasks to personal grooming habits and daily companionship, we're there to support you when you need it most in your life. 

Skilled Nursing for Seniors – Skilled nursing is the highest level of care a patient can receive outside of a hospital. Registered nurses, licensed practical nurses, and other healthcare professionals provide 24/7 care for residents, especially those who are recovering from an injury, illness, or living with a chronic condition.

Safety Features

For residents who are at risk of wandering, Mercy Nursing Facility at OLV employs the following safety measures:

  • Closed-circuit cameras at exits
  • Stairwells and service elevators that can be accessed only with employee ID badges
  • A dexterity cover over the buttons in the visitors' elevator – to select a floor, users must push a pen through a hole, a task that deters residents who have dementia

Internet Access

Wireless internet is available to residents who own computers or who borrow laptops from Mercy Nursing Facility.

Although our laptops are not equipped for video chats, staff may be able to accommodate video chat requests with advance notice. Visitors are welcome to bring their own laptops to arrange for video chats between a resident and a remote family member.

Becoming a Resident

To become a resident, download an application and fax it to (716) 819-5309 or mail it to the following address:

Mercy Nursing Facility @ OLV
ATTN Colleen Graham
55 Melroy Ave
Lackawanna, NY 14218

Awards & Recognitions

Mercy Nursing Facility at OLV has been consistently rated one of the top nursing homes in the country.



Providigm Embracing Quality Award (2014 - present)

Mercy Nursing Facility at OLV has received the Embracing Quality Award every year since 2014.

Skilled nursing facilities were eligible to win an Embracing Quality Award if they achieved standards for Quality Assurance and Performance Improvement (QAPI) as required by Providigm’s Accreditation Standards for QAPI. 

New York State Department of Health - “Top Performing Nursing Home” (2014 - present)

For the fourth year in a row, the Mercy Nursing Facility (MNF) at OLV Senior Neighborhood has been named a Top Performing Nursing Home by the NYS Department of Health. This designation places this facility among the top 5 % of nursing homes in the state.

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New York State Department of Health - CMS Five-star Overall Rating (2015 - present)

Mercy Nursing Facility at OLV has received a rating of five-star rating in the government quality rating system.

The CMS (Centers for Medicare & Medicaid Services) Five-Star Quality Rating System takes into account:

  • Health inspections
  • Staffing
  • Quality measures (i.e. prevalence of pressure sores)

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NRC – Health My InnerView “Excellence in Action Award” for Resident & Family Satisfaction (2011 - present)

Mercy Nursing Facility at OLV continually receives the Excellence in Action award for its dedication to resident and family satisfaction. As a recipient of this award, our facility has been ranked in the top 10% nationally for every year we were surveyed.


Providigm - QAPI Accreditation (2013 - present)

Providigm’s QAPI Accreditation is based on standards for excellence in continuously improving quality of care and life for nursing home residents. 

Person-Centered Care


We are a proud participant in the UB Institute for Person-Centered Care, an organization designed to provide better delivery of services to frail and vulnerable people, particularly the elderly. 

Aimed at alleviating boredom, loneliness and helplessness, person-centered care is about ensuring dignity, personhood and purpose for vulnerable and frail individuals no matter where they live.

Make a Donation

The Continuing & Home Care Foundation supports Catholic Health's subacute, long-term care and home care facilities. Please consider donating to the foundation to make a real difference in the care for our elders.

More Information

For more information about the nursing home, please call (716) 819-5305 or email


For visitation information and guidelines please click here.


Free parking is available for visitors of Mercy Nursing Facility at OLV in the lot next to the facility. 

Recognize an Associate

Catholic Health strives to provide quality care and outstanding service. Take the time to cheer on and recognize an associate(s) that exceeded your expectations. To recognize an associate click here.

Admission Agreement

Click here to view Mercy Nursing Facility's residency agreement

Non-governmental room rates are as follows:

  • Private $495.13 (Mercy Nursing Facility offers all private rooms)

Long Term Care Facility Disclosure Statement

Pandemic Emergency Plan