Visiting Kenmore Mercy Hospital

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Visiting Policy

With the presence of Coronavirus in Western New York, all hospital visitation is temporarily suspended except for patients receiving end-of-life care or who have had a change in their health status. Under these special circumstances, one visitor will be allowed per patient and all visitors will have to submit to a verbal health screening and temperature scan.

We understand how difficult it can be to not be able to a visit loved when they are in the hospital and apologize for any inconvenience this may cause. These restrictions are in place to help limit the spread of Coronavirus in our community and protect the health and well-being of our patients and care staff. If you have a loved one in the hospital, you can be connected to their room phone by calling (716) 447-6100.

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Parking

There is no cost to park at Kenmore Mercy Hospital.

Valet parking is available for $3 and operates Monday - Friday, 7:00 a.m. - 5:00 p.m. Service not available on holidays.

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Flower Deliveries

All local florists deliver to Kenmore Mercy Hospital. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

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Gift Shop

The Willow Tree Gift Shop, staffed by Kenmore Mercy Hospital Auxiliary volunteers, is located near the main entrance. The shop carries fresh flower arrangements, cards, magazines, toiletries, jewelry, candy, clothing, fashion accessories and a variety of gifts.

Gift Shop Hours:

Monday - Friday: 8 a.m. - 8 p.m.
Saturday: 9:30 a.m. - 7 p.m.

Please note that our gift shop hours may vary based on volunteer availability.  Please call (716) 447-6181 prior to your visit to confirm that the gift shop is open.

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Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

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Food Options

Guest Trays

The Food & Nutrition Department will make meals available to relatives and friends of hospitalized patients. A guest tray voucher (breakfast, lunch, or dinner) may be purchased in the cafeteria during regular business hours and then can be ordered by calling the call center. There is a $6.00 charge per tray, which includes your choice of an entrée, side salad, dessert and beverage.

Cafeteria

The cafeteria offers a variety of hot foods, sandwiches, pizza, a salad bar, desserts, ice cream, snacks, and beverages for dining in or take out. 

We accept all Visa, Mastercard, or Discover credit and debit cards.

The cafeteria is located on the ground floor.

Cafeteria Hours:

7 a.m. - 7 p.m., Monday - Friday

  • 7 a.m. - 10 a.m. – Hot breakfast
  • 11 a.m. - 7 p.m. – Soup, salad bar, pizza, and grill and steam table items 

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Tim Hortons is located in the hospital lobby and is open daily from 6 a.m. to 5 p.m. during the week and 6:30 a.m. to 2 p.m. on the weekends. 

Vending Machines

Vending areas are located on the first floor in the Emergency Room waiting area and in the Cafeteria and are available 24 hours-a-day.

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Patient Representative

If you have any concerns about hospital policies, procedures, or personnel, or if anything occurs during your visit which you would like to share with someone, please ask to see the patient representative or call (716) 447-6914.

Patient Experience

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

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Smoke-Free Campus

Please note that as of January 1, 2008, smoking is not permitted anywhere on the Kenmore Mercy campus and its off-site locations, including the Kenmore Mercy Hospital Medical Office Building, McAuley Residence, and the 300 Two Mile Creek Road Building. The new smoke-free policy includes all grounds, parking lots, adjacent sidewalks and private vehicles.