On this page:
- Visiting Hours
- Visiting Policy
- Flower Deliveries
- Gift Shop
- Internet Access
- Food Options
- Patient Representative
11 a.m. - 8 p.m.
Catholic Health supports visitation options that work best for patients and their visitors. However, in order to optimize the patient’s ability to receive care and rest, we recommend visitation between 11 a.m. and 8 p.m. Patient visitation between 8 p.m. and 11 a.m. should be coordinated with the nurse manager, charge nurse or nursing supervisor.
ICU, 3rd Floor
Flexible visitation permitted except from 6 a.m. - 9 a.m. and 7 p.m. - 8 p.m. Two visitors at a time.
Inpatient Rehab Unit, 2nd Floor
11:30 a.m. - 8:30 p.m.
Catholic Health recognizes the important role visitors play in the health and well being of our patient in the role of as support people.
Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
Number of Visitors
Two visitors per patient are recommended in a semi-private room and three visitors for a private room.
The patient may withdraw or deny visitation at any time.
The hospital has the right to limit or withdraw the right to have visitors if their presence infringes on the rights of others, compromises the safety of patients or associates or is medically or therapeutically needed.
Reasonable restrictions may include, but are not limited to:
- Patient is undergoing care interventions
- Presence of infection control issues
- Visitation may interfere with the care of other patients
- Existence of court orders restricting contact
- Disruptive, threatening, or violent behavior of any kind
- Patient need for privacy or rest
- Need for limitation on the number of visitors during a specific period of time
- Need for minimum age requirements for child visitors
There is no cost to park at Kenmore Mercy Hospital.
Valet parking is available for $3 and operates Monday - Friday, 7:00 a.m. - 5:00 p.m. Service not available on holidays.
All local florists deliver to Kenmore Mercy Hospital. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.
The Willow Tree Gift Shop, staffed by Kenmore Mercy Hospital Auxiliary volunteers, is located near the main entrance. The shop carries fresh flower arrangements, cards, magazines, toiletries, jewelry, candy, clothing, fashion accessories and a variety of gifts.
Gift Shop Hours:
Monday - Friday: 8 a.m. - 8 p.m.
Saturday: 9:30 a.m. - 7 p.m.
Please note that our gift shop hours may vary based on volunteer availability. Please call (716) 447-6181 prior to your visit to confirm that the gift shop is open.
Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."
The Food & Nutrition Department will make meals available to relatives and friends of hospitalized patients. A guest tray voucher (breakfast, lunch, or dinner) may be purchased in the cafeteria during regular business hours and then can be ordered by calling the call center. There is a $6.00 charge per tray, which includes your choice of an entrée, side salad, dessert and beverage.
The cafeteria offers a variety of hot foods, sandwiches, pizza, a salad bar, desserts, ice cream, snacks, and beverages for dining in or take out.
We accept all Visa, Mastercard, or Discover credit and debit cards.
The cafeteria is located on the ground floor.
7 a.m. - 7 p.m., Monday - Friday
- 7 a.m. - 10 a.m. – Hot breakfast
- 11 a.m. - 7 p.m. – Soup, salad bar, pizza, and grill and steam table items
Tim Hortons is located in the hospital lobby and is open daily from 6 a.m. to 5 p.m. during the week and 6:30 a.m. to 2 p.m. on the weekends.
Vending areas are located on the first floor in the Emergency Room waiting area and in the Cafeteria and are available 24 hours-a-day.
If you have any concerns about hospital policies, procedures, or personnel, or if anything occurs during your visit which you would like to share with someone, please ask to see the patient representative or call (716) 447-6914.
For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.
Please note that as of January 1, 2008, smoking is not permitted anywhere on the Kenmore Mercy campus and its off-site locations, including the Kenmore Mercy Hospital Medical Office Building, McAuley Residence, and the 300 Two Mile Creek Road Building. The new smoke-free policy includes all grounds, parking lots, adjacent sidewalks and private vehicles.