Kenmore Mercy Hospital Patient & Visitor Information | Catholic Health

Kenmore Mercy Hospital » Kenmore Mercy Hospital Patient & Visitor Information

Kenmore Mercy Hospital Policies

We understand that a hospital stay or visit can feel overwhelming or stressful. Our staff is eager to do anything we can to make you feel at ease, and we have a comprehensive patient guide that outlines all of our policies, guidelines, services and more regarding your stay at Kenmore Mercy Hospital of Buffalo.

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Parking

There is no cost to park at Kenmore Mercy Hospital.

Valet parking is available for $6.00 Monday through Friday for patients and visitors from our Main Lobby from 7:30 a.m. to 4:00 p.m.

Please notify hospital staff if you are parking your vehicle in the hospital parking lot during your stay.

Visitors - Inpatient

Daily: 9:00 a.m. - 9:00 p.m.

Catholic Health supports visitation options that work best for patients and their visitors.

Hours may change. Be sure to check our website or the front desk at (716) 447-6262.

Patient Meals

Our room service dining program allows patients to choose their meals from a restaurant-style menu. Meals will be delivered within 60 minutes of ordering.

Offered daily: 6:30 am - 7:00 pm
• Select from our room service menu
• Dial to order: 7-FOOD (x73663) (room phone) or (716) 447-3663 (cell phone).

Visitor Food Options

The Kenmore Mercy Hospital Cafeteria, located on the lower level, is open daily.

Monday - Friday: 7:30 a.m. - 7:00 p.m.
Saturday - Sunday: 11:30 a.m. - 7:00 p.m.

Tim Hortons® is located in the lobby. 6:00 a.m. - 11:00 p.m.

Guest trays from our room service menu are available for $6.

Hospital Chapel

The hospital chapel is on the 2nd floor and is open to all 24 hours a day.

CATHOLIC MASS:
Sunday: 10:30 a.m.
Wednesday: 12:00 p.m.
All Masses are broadcast live on
patient televisions, Channel 87.1.

EUCHARIST:
Communion is distributed to Catholic patients daily, as allowed.

CHAPLAIN:
Friday: 8:00 a.m. - 5:00 p.m. Saturday - Sunday: 8:00 a.m. - 4:00 p.m.

Visitor Photo Pass

Kenmore Mercy Hospital uses a visit management system that includes photographic identification for our visitors.

Please have your driver's license or state issued identification ready when you enter the facility so that we can print an adhesive visitor pass for you.

Patient Feedback

For any questions or concerns during your stay, call our Patient Advocate at (716) 447-6914.

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

Gift Shop

Hours: Monday - Friday: 7:30 a.m. - 4:30 p.m.

Located on the first floor of Kenmore Mercy Hospital, the Willow Tree Gift Shop caters to the needs of patients, visitors and staff.

You may reach the Willow Tree Gift Shop by calling (716) 447-6181.

General Patient & Visitor Policies

While each hospital has its own set of patient and visitor policies, there are some guidelines that cover all Catholic Health facilities. These are some of the common topics you may be looking for guidance on that are relevant across the entire Catholic Health network.

Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

Safekeeping Your Belongings

The hospital is not responsible for cash, valuables and personal items you bring into your room. Keep dentures, eyeglasses or contact lenses in protective cases labelled with your name. Ask a nurse to place valuables in the hospital safe.

Flower Deliveries

If you are ordering flowers for a patient, it is not necessary to include the room number. The florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

Language Services

Video Remote Interpreting (VRI) for more than 300 languages is available through iPads and desktop computers on portable carts. Interpreters translate through a live, web-based video conference. American sign language interpreters are also available through VRI or in-person.

Smoke-Free Campus

As of July 4, 2009, smoking is not permitted anywhere on hospital property and off-site locations. This new smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.

Special Communication Needs

All patients are assured equal and
effective access to our healthcare
services. Contact your nurse if you need any of the following devices and/or services:

• TTY-TTD (telecommunication for
the deaf and hearing impaired)
• Phone Amplifier
• Sign and foreign language interpreter service (remote video)
• Closed Captioned TV

Discover the Catholic Health Experience

Catholic Health is centered on a patient-focused approach to care. At every stage of your care journey, we'll do everything we can to provide the right information to help make you feel at ease. Learn more about our approach to care and review other patient resources.

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