On this page:
- Visiting Policy
- Parking
- Flower Deliveries
- Gift Shop
- Internet Access
- Food Options
- Patient Representative
Visiting Policy
To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:
- All visitors must complete and bring a copy of the Catholic Health Visitor Form.
- Only two visitors per patient will be permitted to visit at a time;
- Visitors must be age twelve and older, and those under the age of fourteen must be accompanied by an adult;
- Visiting hours are for inpatients only from 11 a.m. – 8 p.m daily;
- Maternity patients are permitted two visitors during their stay;
- All visitors will be required to complete a health screening (questions and temperature check), wear a face mask at all times, clean their hands with soap/water/hand sanitizer before entering and after leaving a patient room, and practice social distancing throughout the visit;
- Emergency department patients may be accompanied by a visitor in the treatment room for a designated period of time based on the care team’s judgment;
- Visitation is not permitted for patients receiving care on a restricted COVID unit, subject to end-of-life exceptions. Virtual visits are available for patients diagnosed with COVID-19;
- Individuals are not permitted visitation if they have an active COVID-19 diagnosis; are under investigation for COVID-19; have been in contact with a person actively infected with COVID-19 within 10 days; are currently exhibiting COVID-19 symptoms; or are otherwise under quarantine for any reasons relating to New York State COVID-related advisories.
- Exceptions may be made to these guidelines for extenuating circumstances, such end-of-life visits or for patients with special needs (children, disabled individuals or those with cognitive impairments).
We reserve the right to alter or make exceptions to these guidelines at the discretion of our care team.
Visitors who do not comply, will be asked to leave.
Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
Parking
There is no cost to park at Sisters of Charity Hospital, St. Joseph Campus.
Flower Deliveries
All local florists deliver to St. Joseph Campus. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.
Gift Shop
Gift shop hours may vary at St. Joseph Campus. Please call to verify operating hours, (716) 891-2400.
Internet Access
Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."
Food Options
Guest Trays
Our Food and Nutrition Department will make meals available to relatives and friends of hospitalized patients for a nominal fee.
Cafeteria
The cafeteria is located on the first floor and offers a variety of hot foods, sandwiches, salad bar items, desserts, ice cream, snacks and beverages.
Cafeteria Hours:
Monday through Friday
Breakfast - 6:30 a.m. - 10:30 a.m.
Lunch - 10:30 a.m. - 2 p.m.
Dinner - 4:30 p.m. - 7:30 p.m.
Weekends and Holidays
Breakfast - 8:30 a.m. - 10:30 a.m.
Lunch - 10:30 a.m. - 2 p.m.
Dinner - 4:30 p.m. - 7:30 p.m.
Vending Machines
Vending machines are available next to the Emergency Department Waiting Area.
Patient Representative
Our patient representatives can help you with any questions, problems or concerns that may arise during your stay with us here at St. Joseph Campus. A patient representative can be reached by phone at (716) 891-2689.
Patient Experience
For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.
Smoke-free Campus
Please note that smoking is not permitted anywhere on hospital property and off-site locations. This smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.