Visitor Information

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Visiting Hours


11 a.m. - 8 p.m.

Catholic Health supports visitation options that work best for patients and their visitors. However, in order to optimize the patient’s ability to receive care and rest, we recommend visitation between 11 a.m. and 8 p.m. Patient visitation between 8 p.m. and 11 a.m. should be coordinated with the nurse manager, charge nurse or nursing supervisor.

Critical Care Units (Two Visitors at a Time)

11:30 a.m. - 12:30 p.m. 
3:30 p.m. - 4:30 p.m. 
7:30 p.m. - 8:30 p.m.

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Visiting Policy

Catholic Health recognizes the important role visitors play in the health and well being of our patient in the role of as support people.

Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

Number of Visitors

Two visitors per patient are recommended in a semi-private room and three visitors for a private room.


The patient may withdraw or deny visitation at any time.

The hospital has the right to limit or withdraw the right to have visitors if their presence infringes on the rights of others, compromises the safety of patients or associates or is medically or therapeutically needed.

Reasonable restrictions may include, but are not limited to:

  • Patient is undergoing care interventions
  • Presence of infection control issues
  • Visitation may interfere with the care of other patients
  • Existence of court orders restricting contact
  • Disruptive, threatening, or violent behavior of any kind
  • Patient need for privacy or rest
  • Need for limitation on the number of visitors during a specific period of time
  • Need for minimum age requirements for child visitors

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There is no cost to park at Sisters of Charity Hospital, St. Joseph Campus.

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Flower Deliveries

All local florists deliver to St. Joseph Campus. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

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Gift Shop

Gift shop hours may vary at St. Joseph Campus. Please call to verify operating hours, (716) 891-2400.

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Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

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Food Options

Guest Trays

Our Food and Nutrition Department will make meals available to relatives and friends of hospitalized patients for a nominal fee.


The cafeteria is located on the first floor and offers a variety of hot foods, sandwiches, salad bar items, desserts, ice cream, snacks and beverages.

Cafeteria Hours:

Monday through Friday

Breakfast - 6:30 a.m. - 10:30 a.m.
Lunch - 10:30 a.m. - 2 p.m.
Dinner - 4:30 p.m. - 7:30 p.m.

Weekends and Holidays

Breakfast - 8:30 a.m. - 10:30 a.m.
Lunch - 10:30 a.m. - 2 p.m.
Dinner - 4:30 p.m. - 7:30 p.m.

Vending Machines

Vending machines are available next to the Emergency Department Waiting Area.

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Patient Representative

Our patient representatives can help you with any questions, problems or concerns that may arise during your stay with us here at St. Joseph Campus. A patient representative can be reached by phone at (716) 891-2689.

Patient Experience

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

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Smoke-free Campus

Please note that smoking is not permitted anywhere on hospital property and off-site locations. This smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.

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