The Emergency Department at St. Joseph Campus is Closed in Preparation for COVID-19 Hospital, for more information click here.

Visitor Information

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Visiting Policy

With the presence of Coronavirus in Western New York, all hospital visitation is temporarily suspended except for patients receiving end-of-life care or who have had a change in their health status. Under these special circumstances, one visitor will be allowed per patient and all visitors will have to submit to a verbal health screening and temperature scan.

We understand how difficult it can be to not be able to a visit loved when they are in the hospital and apologize for any inconvenience this may cause. These restrictions are in place to help limit the spread of Coronavirus in our community and protect the health and well-being of our patients and care staff. If you have a loved one in the hospital, you can be connected to their room phone by calling (716) 891-2400.

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Parking

There is no cost to park at Sisters of Charity Hospital, St. Joseph Campus.

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Flower Deliveries

All local florists deliver to St. Joseph Campus. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

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Gift Shop

Gift shop hours may vary at St. Joseph Campus. Please call to verify operating hours, (716) 891-2400.

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Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

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Food Options

Guest Trays

Our Food and Nutrition Department will make meals available to relatives and friends of hospitalized patients for a nominal fee.

Cafeteria

The cafeteria is located on the first floor and offers a variety of hot foods, sandwiches, salad bar items, desserts, ice cream, snacks and beverages.

Cafeteria Hours:

Monday through Friday

Breakfast - 6:30 a.m. - 10:30 a.m.
Lunch - 10:30 a.m. - 2 p.m.
Dinner - 4:30 p.m. - 7:30 p.m.

Weekends and Holidays

Breakfast - 8:30 a.m. - 10:30 a.m.
Lunch - 10:30 a.m. - 2 p.m.
Dinner - 4:30 p.m. - 7:30 p.m.

Vending Machines

Vending machines are available next to the Emergency Department Waiting Area.

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Patient Representative

Our patient representatives can help you with any questions, problems or concerns that may arise during your stay with us here at St. Joseph Campus. A patient representative can be reached by phone at (716) 891-2689.

Patient Experience

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

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Smoke-free Campus

Please note that smoking is not permitted anywhere on hospital property and off-site locations. This smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.

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