Visitor Information

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Visiting Policy

Updated September 26, 2022.

To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:

  • Up to two visitors per patient will be permitted to visit at a time;
  • Visitors must be age 18 and older;
  • Visiting hours are for inpatients only from 11:00 a.m. to 8:00 p.m. daily;
  • All visitors must self-screen for symptoms related to COVID-19 or other transmittable illnesses prior to their arrival and must comply with other infection control protocols;
  • Emergency Department and surgical patients continue to be permitted one support person accompany them to the hospital with certain limitations;
  • Visitation for patients who are positive for COVID-19 and/or under COVID-19 precautions remains limited due to infection control precautions, but can be permitted for exceptions such as end-of-life care or patients with special needs. Virtual visitation continues to be available when in-person visitation cannot be conducted in a safe manner;
  • Visitation is restricted for individuals who have been diagnosed with COVID-19 and have not completed the current recommended CDC isolation criteria, have reported exposure to or symptoms consistent with COVID-19 during the prior 10 days, have a temperature equal to or greater than 100.4 degrees Fahrenheit, or are exhibiting symptoms of an illness that could be transferred to patients.
  • Exceptions may be made to these guidelines for extenuating circumstances, such end-of-life visits or for patients with special needs (children, disabled individuals, or those with cognitive impairments).

Contacting a Patient in the Hospital

If you need to contact a patient in the hospital and cannot visit, you can be connected to their room phone by calling (716) 891-2400.

Additional Information

Visiting hours and policies are subject to change depending on current public health conditions and regulatory guidance. New York State continues to require masks in hospitals and other healthcare settings.

Please let a member of our care team know if you have any additional questions. These guidelines are in place for everyone’s safety.

We reserve the right to alter them or make exceptions at the discretion of our care team. Visitors who do not comply, will be asked to leave.

Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

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Parking

There is no cost to park at Sisters of Charity Hospital, St. Joseph Campus.

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Flower Deliveries

All local florists deliver to St. Joseph Campus. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

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Gift Shop

Gift shop hours may vary at St. Joseph Campus. Please call to verify operating hours, (716) 891-2400.

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Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

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Food Options

Guest Trays

Our Food and Nutrition Department will make meals available to relatives and friends of hospitalized patients for a nominal fee.

Cafeteria

The cafeteria is located on the first floor and offers a variety of hot foods, sandwiches, salad bar items, desserts, ice cream, snacks and beverages.

Cafeteria Hours:

Monday through Friday

Breakfast - 6:30 a.m. - 10:30 a.m.
Lunch - 10:30 a.m. - 2 p.m.
Dinner - 4:30 p.m. - 7:30 p.m.

Weekends and Holidays

Breakfast - 8:30 a.m. - 10:30 a.m.
Lunch - 10:30 a.m. - 2 p.m.
Dinner - 4:30 p.m. - 7:30 p.m.

Vending Machines

Vending machines are available next to the Emergency Department Waiting Area.

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Patient Representative

Our patient representatives can help you with any questions, problems or concerns that may arise during your stay with us here at St. Joseph Campus. A patient representative can be reached by phone at (716) 891-2689.

Patient Experience

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

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Smoke-free Campus

Please note that smoking is not permitted anywhere on hospital property and off-site locations. This smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.

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