On this page:
- What to Bring
- Safekeeping Your Belongings
- Internet Access
- Telephone Service
- Flowers and Mail
- Patient Meals
- Language Services
- Patient Representative
There is no cost to park at Sisters of Charity Hospital, St. Joseph Campus.
Please notify hospital staff if you are parking your vehicle in the hospital parking lot during your stay.
Updated September 26, 2022.
To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:
- Up to two visitors per patient will be permitted to visit at a time;
- Visitors must be age 18 and older;
- Visiting hours are for inpatients only from 11:00 a.m. to 8:00 p.m. daily;
- All visitors must self-screen for symptoms related to COVID-19 or other transmittable illnesses prior to their arrival and must comply with other infection control protocols;
- Emergency Department and surgical patients continue to be permitted one support person accompany them to the hospital with certain limitations;
- Visitation for patients who are positive for COVID-19 and/or under COVID-19 precautions remains limited due to infection control precautions, but can be permitted for exceptions such as end-of-life care or patients with special needs. Virtual visitation continues to be available when in-person visitation cannot be conducted in a safe manner;
- Visitation is restricted for individuals who have been diagnosed with COVID-19 and have not completed the current recommended CDC isolation criteria, have reported exposure to or symptoms consistent with COVID-19 during the prior 10 days, have a temperature equal to or greater than 100.4 degrees Fahrenheit, or are exhibiting symptoms of an illness that could be transferred to patients.
- Exceptions may be made to these guidelines for extenuating circumstances, such end-of-life visits or for patients with special needs (children, disabled individuals, or those with cognitive impairments).
Contacting a Patient in the Hospital
If you need to contact a patient in the hospital and cannot visit, you can be connected to their room phone by calling (716) 891-2400.
Visiting hours and policies are subject to change depending on current public health conditions and regulatory guidance. New York State continues to require masks in hospitals and other healthcare settings.
Please let a member of our care team know if you have any additional questions. These guidelines are in place for everyone’s safety.
We reserve the right to alter them or make exceptions at the discretion of our care team. Visitors who do not comply, will be asked to leave.
Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
Proof of Identification and Insurance Cards
Bring a driver's license or other proof of identification, as well as appropriate insurance cards, including Medicare and other insurance identification cards, to ensure receipt of proper credit for your insurance coverage.
To make your stay more comfortable, we recommend that you bring a bathrobe, slippers, desired walking shoes, nightgown or pajamas and toiletries. The hospital will provide other necessary articles.
Electric razors and blow-dryers are permitted, but the hospital does not take responsibility for their safekeeping.
The hospital is not responsible for cash, valuables and personal items you take to your room with you. This includes eyeglasses, hearing aids, dentures, canes, prostheses, wheelchairs and other easily misplaces items.
Dentures, Eyeglasses or Contact Lenses
If you wear dentures, eyeglasses or contact lenses, you should keep them in protective containers, labeled with your name, when not in use. Never place dentures on meal trays, put them under the pillow, or wrap them in napkins, otherwise they may be easily lost.
Jewelry and Valuables
All jewelry and valuables should be sent home or placed in the hospital safe.
- If any personal items are brought to you or taken home after admission to your room, notify your nurse who will then add to or delete these items from the original listing of your personal belongings.
- Any items left behind in rooms not claimed within one month (30 days) after discharge, will be disposed of.
Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."
Telephone services are complimentary.
You will be able to receive incoming telephone calls and place outgoing local calls from the telephone in your room.
Outgoing calls can be made by dialing “8” and then the telephone number you wish to call. Incoming calls can be received between 7:30 a.m. and 10 p.m. daily.
Long distance telephone calls can be made at your own expense.
Cell Phone Usage
The use of cellular phones is prohibited in certain areas of the hospital because they have proven to interfere with some medical life-safety equipment. Please look for designated areas for cell phone use.
Television services are complimentary.
Any mail, packages, or flowers will be delivered daily to your room. Outgoing mail may be given to your nurse. Mail received after you are discharged will be forwarded to your home.
At your request, newspapers can be delivered to your room daily. Newspapers are also on sale near the main lobby entrance.
Hundreds of meals are prepared daily at St. Joseph Campus and each patient tray receives special care and attention. Nourishing and well-balanced meals are an important part of your treatment and recovery. A Registered Dietitian works closely with your physician to provide you with individualized nutritional care. You will secure a menu based on your physician’s order.
Each day you will be visited by an ambassador from Nutritional Services who will take your menu order for the next day. Should a special diet be prescribed as part of your post-hospital treatment, a registered dietitian or diet technician will provide instructions so you can properly manage your nutritional needs at home.
Video Remote Interpreting (VRI) for more than 200 languages is available through iPads and desktop computers on portable carts that can be wheeled into patient rooms. Medically trained and certified interpreters translate through a live, web-based video conference, similar to Skype. At the push of a button, a healthcare provider is connected to the interpreter within seconds.
American sign language interpreters are also available through VRI and in-person on a case-by-case basis.
Our patient representatives can help you with any questions, problems or concerns that may arise during your stay with us here at St. Joseph Campus. A patient representative can be reached by phone at (716) 891-2689.
For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.