On this page:
- What to Bring
- Safekeeping Your Belongings
- Internet Access
- Telephone Service
- Flowers and Mail
- Patient Meals
- Language Services
- Patient Representative
There is no cost to park at Sisters of Charity Hospital, St. Joseph Campus.
Please notify hospital staff if you are parking your vehicle in the hospital parking lot during your stay.
In response to the recent increase of COVID-19 cases across Western New York, Catholic Health is temporarily suspending visitations at its hospitals and long term care facilities effective November 13. Catholic Health made the decision in consultation with its Infection Control specialists and with the support of the New York State Department of Health to protect the health and safety of its patients, long term care residents, and staff. Exceptions to these visitor restrictions will be made in certain circumstances, such as:
- End of Life/Significant Change in Condition – which must first be discussed and approved by facility leadership. This includes end of life patients with a COVID-19 diagnosis.
- Essential Support Persons – for patients who are intellectually, cognitively or developmentally disabled and require special needs/assistance/support.
- Visitors who are deemed to be essential for discharge education in order to facilitate a safe discharge from the facility. Virtual education is encouraged but is not always possible. This exception may be allowed at the discretion of the clinical team.
- A single visitor may be permitted in the Emergency Department at the discretion of the clinical team. If the patient becomes a person under investigation (PUI) for COVID-19, the visitor’s information will be taken and they will be instructed to leave.
In these cases, visitors will have to submit to a verbal health screening, temperature scan, and other infection control protocols.
Proof of Identification and Insurance Cards
Bring a driver's license or other proof of identification, as well as appropriate insurance cards, including Medicare and other insurance identification cards, to ensure receipt of proper credit for your insurance coverage.
To make your stay more comfortable, we recommend that you bring a bathrobe, slippers, desired walking shoes, nightgown or pajamas and toiletries. The hospital will provide other necessary articles.
Electric razors and blow-dryers are permitted, but the hospital does not take responsibility for their safekeeping.
The hospital is not responsible for cash, valuables and personal items you take to your room with you. This includes eyeglasses, hearing aids, dentures, canes, prostheses, wheelchairs and other easily misplaces items.
Dentures, Eyeglasses or Contact Lenses
If you wear dentures, eyeglasses or contact lenses, you should keep them in protective containers, labeled with your name, when not in use. Never place dentures on meal trays, put them under the pillow, or wrap them in napkins, otherwise they may be easily lost.
Jewelry and Valuables
All jewelry and valuables should be sent home or placed in the hospital safe.
- If any personal items are brought to you or taken home after admission to your room, notify your nurse who will then add to or delete these items from the original listing of your personal belongings.
- Any items left behind in rooms not claimed within one month (30 days) after discharge, will be disposed of.
Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."
Telephone services are complimentary.
You will be able to receive incoming telephone calls and place outgoing local calls from the telephone in your room.
Outgoing calls can be made by dialing “8” and then the telephone number you wish to call. Incoming calls can be received between 7:30 a.m. and 10 p.m. daily.
Long distance telephone calls can be made at your own expense.
Cell Phone Usage
The use of cellular phones is prohibited in certain areas of the hospital because they have proven to interfere with some medical life-safety equipment. Please look for designated areas for cell phone use.
Television services are complimentary.
Any mail, packages, or flowers will be delivered daily to your room. Outgoing mail may be given to your nurse. Mail received after you are discharged will be forwarded to your home.
At your request, newspapers can be delivered to your room daily. Newspapers are also on sale near the main lobby entrance.
Hundreds of meals are prepared daily at St. Joseph Campus and each patient tray receives special care and attention. Nourishing and well-balanced meals are an important part of your treatment and recovery. A Registered Dietician works closely with your physician to provide you with individualized nutritional care. You will secure a menu based on your physician’s order.
Each day you will be visited by an ambassador from Nutritional Services who will take your menu order for the next day. Should a special diet be prescribed as part of your post-hospital treatment, a registered dietician or diet technician will provide instructions so you can properly manage your nutritional needs at home.
Video Remote Interpreting (VRI) for more than 200 languages is available through iPads and desktop computers on portable carts that can be wheeled into patient rooms. Medically trained and certified interpreters translate through a live, web-based video conference, similar to Skype. At the push of a button, a healthcare provider is connected to the interpreter within seconds.
American sign language interpreters are also available through VRI and in-person on a case-by-case basis.
Our patient representatives can help you with any questions, problems or concerns that may arise during your stay with us here at St. Joseph Campus. A patient representative can be reached by phone at (716) 891-2689.
For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.