On this page:
- Visiting Policy
- Pharmacy Services
- Flower Deliveries
- Gift Shop
- Internet Access
- Food Options
- Patient Representative
Updated September 26, 2022.
To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:
- Up to two visitors per patient will be permitted to visit at a time;
- Visitors must be age 18 and older;
- Visiting hours are for inpatients only from 11:00 a.m. to 8:00 p.m. daily;
- All visitors must self-screen for symptoms related to COVID-19 or other transmittable illnesses prior to their arrival and must comply with other infection control protocols;
- Emergency Department and surgical patients continue to be permitted one support person accompany them to the hospital with certain limitations;
- Visitation for patients who are positive for COVID-19 and/or under COVID-19 precautions remains limited due to infection control precautions, but can be permitted for exceptions such as end-of-life care or patients with special needs. Virtual visitation continues to be available when in-person visitation cannot be conducted in a safe manner;
- Visitation is restricted for individuals who have been diagnosed with COVID-19 and have not completed the current recommended CDC isolation criteria, have reported exposure to or symptoms consistent with COVID-19 during the prior 10 days, have a temperature equal to or greater than 100.4 degrees Fahrenheit, or are exhibiting symptoms of an illness that could be transferred to patients.
- Exceptions may be made to these guidelines for extenuating circumstances, such end-of-life visits or for patients with special needs (children, disabled individuals, or those with cognitive impairments).
Maternity Visitor Guidelines
- Patients may have two designated support persons and a doula or midwife during labor and delivery, and throughout their inpatient hospital stay;
- In the Neonatal Intensive Care Units (NICU) the baby’s mother and one support person may visit at any time. One additional visitor, accompanied by the baby’s mother or support person, may be permitted to visit at the discretion of the clinical team during normal visiting hours.
Contacting a Patient in the Hospital
If you need to contact a patient in the hospital and cannot visit, you can be connected to their room phone by calling (716) 862-1000.
Visiting hours and policies are subject to change depending on current public health conditions and regulatory guidance. New York State continues to require masks in hospitals and other healthcare settings.
Please let a member of our care team know if you have any additional questions. These guidelines are in place for everyone’s safety.
We reserve the right to alter them or make exceptions at the discretion of our care team. Visitors who do not comply, will be asked to leave.
Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
The visitor parking lot is located in front of the hospital entrance on Main Street. Sisters of Charity Hospital Parking Map
Arrivals After 8 p.m.: All patients and visitors arriving after 8 p.m. should use the Emergency Department patient parking lot and entrance (which has a security officer posted around-the-clock).
Parking for New Parents
Following the birth of the baby, mothers are issued a free self-parking pass for up to three days or four free visits. The pass can be given to the father, partner, grandparents etc. Only one pass is issued per delivery.
If your baby is in the NICU:
Following the transfer of the baby to the NICU, both parents are provided with free self-parking passes from the day the baby is admitted and until discharge. They are issued a pass valid for seven days-up to ten free visits. If/when the pass expires and if the baby is still an inpatient, expired passes can be turned into the NICU and an additional pass will be provided.
The Catholic Health Pharmacy is based in Sisters of Charity Hospital and serves all Catholic Health patients, associates, and the public. Prescription and over-the-counter medications are available and most major insurances are accepted. Balloons, flowers, and other gift items are also available.
All local florists deliver to Sisters Hospital. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.
Magazines, stationery, toiletries, gifts, etc., may be purchased in the gift shop located off the hospital lobby. You may reach the shop by calling (716) 862-1575.
Gift shop hours:
Monday - Friday: 10 a.m. - 6 p.m.
Saturday: 11 a.m. - 3 p.m.
Since these hours are subject to change, please call (716) 862-1575 prior to your visit to confirm that the gift shop is open.
Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."
Free coffee is provided in the 5th floor waiting room.
The Food and Nutrition Department will make meals available to relatives and friends of hospitalized patients for a nominal fee.
Dining Inn Services
The Dining Inn's fast service system offers everything from a cup of coffee to a full-course meal and includes hot food service, a salad bar, deli, grill area and ice cream novelties.
Dining Inn Hours:
6:30 a.m. - 7 p.m., Monday - Friday
7 a.m. - 7 p.m., Saturday, Sundays and holidays
The Dining Inn is closed daily from 2:30 p.m. to 3:00 p.m.
A vending area is on the first floor near Dining Inn and is available 24-hours-a-day.
Patient representatives can help you with any questions, problems or concerns that may arise during your stay with us here at Sisters. A patient representative can be reached by phone at (716) 862-1390.
For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.
Please note that smoking is not permitted anywhere on hospital property and off-site locations. This smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.