On this page:
- Visiting Policy
- Pharmacy Services
- Flower Deliveries
- Gift Shop
- Internet Access
- Food Options
- Patient Representative
In response to the recent increase of COVID-19 cases across Western New York, Catholic Health is temporarily suspending visitations at its hospitals and long term care facilities effective November 13. For more information click here.
The visitor parking lot is located in front of the hospital entrance on Main Street. Sisters of Charity Hospital Parking Map
Arrivals After 8 p.m.: All patients and visitors arriving after 8 p.m. should use the Emergency Department patient parking lot and entrance (which has a security officer posted around-the-clock).
Parking for New Parents
Following the birth of the baby, mothers are issued a free self-parking pass for up to three days or four free visits. The pass can be given to the father, partner, grandparents etc. Only one pass is issued per delivery.
If your baby is in the NICU:
Following the transfer of the baby to the NICU, both parents are provided with free self-parking passes from the day the baby is admitted and until discharge. They are issued a pass valid for seven days-up to ten free visits. If/when the pass expires and if the baby is still an inpatient, expired passes can be turned into the NICU and an additional pass will be provided.
The Catholic Health Pharmacy is based in Sisters of Charity Hospital and serves all Catholic Health patients, associates, and the public. Prescription and over-the-counter medications are available and most major insurances are accepted. Balloons, flowers, and other gift items are also available.
All local florists deliver to Sisters Hospital. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.
Magazines, stationery, toiletries, gifts, etc., may be purchased in the gift shop located off the hospital lobby. You may reach the shop by calling (716) 862-1575.
Gift shop hours:
Monday - Friday: 10 a.m. - 6 p.m.
Saturday: 11 a.m. - 3 p.m.
Since these hours are subject to change, please call (716) 862-1575 prior to your visit to confirm that the gift shop is open.
Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."
Free coffee is provided in the 5th floor waiting room.
The Food and Nutrition Department will make meals available to relatives and friends of hospitalized patients for a nominal fee.
Dining Inn Services
The Dining Inn's fast service system offers everything from a cup of coffee to a full-course meal and includes hot food service, a salad bar, deli, grill area and ice cream novelties.
Dining Inn Hours:
6:30 a.m. - 7 p.m., Monday - Friday
7 a.m. - 7 p.m., Saturday, Sundays and holidays
The Dining Inn is closed daily from 2:30 p.m. to 3:00 p.m.
A vending area is on the first floor near Dining Inn and is available 24-hours-a-day.
Patient representatives can help you with any questions, problems or concerns that may arise during your stay with us here at Sisters. A patient representative can be reached by phone at (716) 862-1390.
For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.
Please note that smoking is not permitted anywhere on hospital property and off-site locations. This smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.