Visitor Information

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Visiting Policy

Updated February 10, 2022.

Catholic Health will resume limited visitation for non-COVID patients beginning on February 11, 2022.  Non-COVID patients in Catholic Health hospitals will be limited to one visitor at a time during reduced hours.   

To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:

  • All visitors must complete and bring a copy of the Catholic Health Visitor Form;
  • Only one visitor per patient will be permitted to visit at a time;
  • Visitors must be age 18 and older;
  • Visiting hours are for inpatients only from 12 p.m. – 6 p.m daily;
  • All visitors will be required to complete a health screening (questions and temperature check), wear a face mask at all times, clean their hands with soap/water/hand sanitizer before entering and after leaving a patient room, and practice social distancing throughout the visit;
  • Emergency department patients may be accompanied by a visitor in the treatment room for a designated period of time based on the care team’s judgement;
  • Visitation is not permitted for COVID patients, subject to end-of-life exceptions. Virtual visits are available for patients diagnosed with COVID-19;
  • Individuals are not permitted visitation if they have an active COVID-19 diagnosis; are under investigation for COVID-19; have been in contact with a person actively infected with COVID-19 within 10 days; are currently exhibiting COVID-19 symptoms; or are otherwise under quarantine for any reasons relating to New York State COVID-related advisories;
  • Exceptions may be made to these guidelines for extenuating circumstances, such end-of-life visits or for patients with special needs (children, disabled individuals, or those with cognitive impairments).

Maternity Visitor Guidelines

Maternity patients will be allowed to have one support person during their hospital stay in addition to a doula, if requested, but no additional visitors will be permitted in labor and delivery at this time. After the baby is born, 1 additional visitor may visit on the Mother Baby Unit during regular visiting hours.

Contacting a Patient in the Hospital

We understand that it may be difficult to have limited visitation and apologize for any inconvenience this may cause. These limitations are in place to help protect the health and well-being of our patients are care staff while COVID-19 is still present in our community.  If you have loved one in the hospital and cannot visit, you can be connected to their room phone by calling (716) 862-1000.

Additional Information

Please let a member of our care team know if you have any additional questions. These guidelines are in place for everyone’s safety.

We reserve the right to alter them or make exceptions at the discretion of our care team. Visitors who do not comply, will be asked to leave.

Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

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Parking

The visitor parking lot is located in front of the hospital entrance on Main Street. Sisters of Charity Hospital Parking Map

Arrivals After 8 p.m.: All patients and visitors arriving after 8 p.m. should use the Emergency Department patient parking lot and entrance (which has a security officer posted around-the-clock).

Parking for New Parents

Following the birth of the baby, mothers are issued a free self-parking pass for up to three days or four free visits. The pass can be given to the father, partner, grandparents etc. Only one pass is issued per delivery.

If your baby is in the NICU:

Following the transfer of the baby to the NICU, both parents are provided with free self-parking passes from the day the baby is admitted and until discharge. They are issued a pass valid for seven days-up to ten free visits. If/when the pass expires and if the baby is still an inpatient, expired passes can be turned into the NICU and an additional pass will be provided.

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Pharmacy Services

The Catholic Health Pharmacy is based in Sisters of Charity Hospital and serves all Catholic Health patients, associates, and the public. Prescription and over-the-counter medications are available and most major insurances are accepted. Balloons, flowers, and other gift items are also available.

Flower Deliveries

All local florists deliver to Sisters Hospital. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

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Gift Shop

Magazines, stationery, toiletries, gifts, etc., may be purchased in the gift shop located off the hospital lobby. You may reach the shop by calling (716) 862-1575.

Gift shop hours:

Monday - Friday: 10 a.m. - 6 p.m.
Saturday: 11 a.m. - 3 p.m.
Sunday: Closed

Since these hours are subject to change, please call (716) 862-1575 prior to your visit to confirm that the gift shop is open.

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Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

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Food Options

Coffee

Free coffee is provided in the 5th floor waiting room.

Guest Trays

The Food and Nutrition Department will make meals available to relatives and friends of hospitalized patients for a nominal fee.

Dining Inn Services

The Dining Inn's fast service system offers everything from a cup of coffee to a full-course meal and includes hot food service, a salad bar, deli, grill area and ice cream novelties.

Dining Inn Hours:

6:30 a.m. - 7 p.m., Monday - Friday
7 a.m. - 7 p.m., Saturday, Sundays and holidays

The Dining Inn is closed daily from 2:30 p.m. to 3:00 p.m.

Vending Machines

A vending area is on the first floor near Dining Inn and is available 24-hours-a-day. 

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Patient Representative

Patient representatives can help you with any questions, problems or concerns that may arise during your stay with us here at Sisters. A patient representative can be reached by phone at (716) 862-1390.

Patient Experience

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

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Smoke-free Campus

Please note that smoking is not permitted anywhere on hospital property and off-site locations. This smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.