Visitor Information

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Visiting Policy

Updated January 14, 2022.

To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:

  • In response to the recent surge in COVID-19 cases that have placed significant pressure on hospital capacity across the region, Catholic Health has temporarily restricted all inpatient visitation with a few exceptions.
  • Exceptions may be made to these guidelines for extenuating circumstances, such end-of-life visits or for patients with special needs (disabled individuals, cognitive impairments, verified psychological condition or assistance needed for educational/vocational tasks);
  • Emergency department patients may be accompanied by a support person for a period of time based on the care team’s judgement but must exit the facility immediately if the patient is admitted;
  • At the discretion of the surgical leadership at a facility, surgery patients may be accompanied by a support person during the initial intake registration process. Support persons, if permitted, will be required to exit the facility once the patient is taken to the preoperative preparation area. All waiting areas are closed until further notice;
  • All visitors must complete and bring a copy of the Catholic Health Visitor Form;
  • All visitors will be required to complete a health screening (questions and temperature check), wear a medical-grade face mask at all times (provided by hospital if needed – no personal cloth masks permitted), clean their hands with soap/water/hand sanitizer before entering and after leaving a patient room, and practice social distancing throughout the visit;
  • Visitation is not permitted for patients receiving care on a restricted COVID unit, subject to end-of-life exceptions. Virtual visits are available for patients diagnosed with COVID-19;
  • Individuals are not permitted visitation if they have an active COVID-19 diagnosis; are under investigation for COVID-19; have been in contact with a person actively infected with COVID-19 within 10 days; are currently exhibiting COVID-19 symptoms; or are otherwise under quarantine for any reasons relating to New York State COVID-related advisories.

MATERNITY VISITOR GUIDELINES

On labor and delivery units, a mother may have one support person as well as a doula, if requested, who may accompany the patient throughout labor and delivery.  Hospital inpatient restrictions will apply to the postpartum period, including recovery, until discharge to home.  No additional visitors will be permitted at this time.

CONTACTING A PATIENT IN THE HOSPITAL

We understand how difficult it can be to not be able to a visit loved when they are in the hospital and apologize for any inconvenience this may cause. These restrictions are in place to help limit the spread of COVID-19 in our community and protect the health and well-being of our patients and care staff. If you have a loved one in the hospital, you can be connected to their room phone by calling (716) 862-1000.

ADDITIONAL INFORMATION

Please let a member of our care team know if you have any additional questions. These guidelines are in place for everyone’s safety.

We reserve the right to alter them or make exceptions at the discretion of our care team. Visitors who do not comply, will be asked to leave.

Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

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Parking

The visitor parking lot is located in front of the hospital entrance on Main Street. Sisters of Charity Hospital Parking Map

Arrivals After 8 p.m.: All patients and visitors arriving after 8 p.m. should use the Emergency Department patient parking lot and entrance (which has a security officer posted around-the-clock).

Parking for New Parents

Following the birth of the baby, mothers are issued a free self-parking pass for up to three days or four free visits. The pass can be given to the father, partner, grandparents etc. Only one pass is issued per delivery.

If your baby is in the NICU:

Following the transfer of the baby to the NICU, both parents are provided with free self-parking passes from the day the baby is admitted and until discharge. They are issued a pass valid for seven days-up to ten free visits. If/when the pass expires and if the baby is still an inpatient, expired passes can be turned into the NICU and an additional pass will be provided.

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Pharmacy Services

The Catholic Health Pharmacy is based in Sisters of Charity Hospital and serves all Catholic Health patients, associates, and the public. Prescription and over-the-counter medications are available and most major insurances are accepted. Balloons, flowers, and other gift items are also available.

Flower Deliveries

All local florists deliver to Sisters Hospital. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

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Gift Shop

Magazines, stationery, toiletries, gifts, etc., may be purchased in the gift shop located off the hospital lobby. You may reach the shop by calling (716) 862-1575.

Gift shop hours:

Monday - Friday: 10 a.m. - 6 p.m.
Saturday: 11 a.m. - 3 p.m.
Sunday: Closed

Since these hours are subject to change, please call (716) 862-1575 prior to your visit to confirm that the gift shop is open.

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Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

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Food Options

Coffee

Free coffee is provided in the 5th floor waiting room.

Guest Trays

The Food and Nutrition Department will make meals available to relatives and friends of hospitalized patients for a nominal fee.

Dining Inn Services

The Dining Inn's fast service system offers everything from a cup of coffee to a full-course meal and includes hot food service, a salad bar, deli, grill area and ice cream novelties.

Dining Inn Hours:

6:30 a.m. - 7 p.m., Monday - Friday
7 a.m. - 7 p.m., Saturday, Sundays and holidays

The Dining Inn is closed daily from 2:30 p.m. to 3:00 p.m.

Vending Machines

A vending area is on the first floor near Dining Inn and is available 24-hours-a-day. 

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Patient Representative

Patient representatives can help you with any questions, problems or concerns that may arise during your stay with us here at Sisters. A patient representative can be reached by phone at (716) 862-1390.

Patient Experience

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

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Smoke-free Campus

Please note that smoking is not permitted anywhere on hospital property and off-site locations. This smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.