If you need immediate medical care, call 911 or go to the nearest Catholic Health emergency room (ER).
Our ERs are open 24/7 and equipped with medically advanced technology, allowing us to properly treat every kind of emergency, from a broken bone to a heart attack.
When an emergency hits, and you don’t go to the closest ER, you’re gambling with your future.
Catholic Health is investing millions in a comprehensive emergency care network designed to serve communities across Western New York 24/7. Our emergency departments are staffed by a team of certified emergency medicine and critical care physicians, along with skilled physician assistants, nurses, and support staff standing by to provide the care you need the moment you arrive.
Patients in the ER are seen based on the seriousness of their illness, not the time of arrival.
When you arrive in the ER for care, either by ambulance or private transportation, your treatment begins when you first speak to a triage nurse about your condition. The triage nurse will take some preliminary information, including the reason for your visit, a brief medical history, and a list of any medications you are taking. He or she will also take your temperature, heart rate, and blood pressure and assign you to a section of the ER most appropriate to handle your condition.
Following triage, a registration clerk will record some basic medical and insurance information. If you are a former patient, some of this data may already be in the computer system. However, you may be asked to verify its accuracy. If you are too ill, a family member or friend may do this for you. The clerk will ask you or a family member to sign a consent form giving our medical team permission to treat you.
Catholic Health strives to provide a safe, comfortable environment for our ER patients. Please be mindful of our policies when you visit the ER.
Your health and well-being are important to us. We will do all we can to reduce your wait time and provide you with quality care in a timely manner. However, we must care for our ER patients based on the seriousness of their condition and not on time of arrival.
For the latest visitor guidelines, please click here.
The use of cell phones in patient care areas is prohibited. Please ask one of our staff to show you where you may use your cell phone.
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