If you need immediate medical care, call 911 or go to the nearest Catholic Health emergency room (ER).

Our ERs are open 24/7 and staffed by board-certified emergency medicine physicians who are experienced in treating every kind of emergency, from a broken bone to a heart attack.

A medical emergency is a situation in which immediate medical care is needed.

When an emergency hits, and you don't go to the closest ER, you're gambling with your future.

Catholic Health is investing millions in an ER network that brings emergency care to all of Western New York, 24/7. Whether it's a stroke or heart attack, a broken bone or a new baby, our board-certified physicians will be going out of their way, not you.

Our emergency departments are staffed by a team of certified emergency physicians, physician assistants, nurses and nurse attendants whose services are available 24 hours a day, everyday.

ER Entrance Mercy Hospital

When You Arrive at the Emergency Room

Patients in the ER are seen based on the seriousness of their illness, not the time of arrival.

When you arrive in the ER for care, either by ambulance or private transportation, your treatment begins when you first speak to a triage nurse about your condition. The triage nurse will take some preliminary information, including the reason for your visit, a brief medical history, and a list of any medications you are taking. He or she will also take your temperature, heart rate, and blood pressure and assign you to a section of the ER most appropriate to handle your condition.

Following triage, a registration clerk will record some basic medical and insurance information. If you are a former patient, some of this data may already be in the computer system. However, you may be asked to verify its accuracy. If you are too ill, a family member or friend may do this for you. The clerk will ask you or a family member to sign a consent form giving our medical team permission to treat you.

Emergency Room Policies

Catholic Health strives to provide a safe, comfortable environment for our ER patients. Please be mindful of our policies when you visit the ER.

Wait Time Policy

Your health and well-being are important to us. We will do all we can to reduce your wait time and provide you with quality care in a timely manner. However, we must care for our ER patients based on the seriousness of their condition and not on time of arrival.

Visitor Policy

Due to space limitations and patient privacy, most Catholic Health hospitals only allow two (2) visitors per patient at one time. Visitors must be at least 14 years of age. Younger children must remain in the waiting room with an adult.

There may be times when we must ask visitors to return to the waiting area, but they will be allowed to return to the patient's side as soon as possible.

Cell Phone Policy

The use of cell phones in patient care areas is prohibited. Please ask one of our staff to show you where you may use your cell phone. Visitors may also use our public pay phone in the waiting area.