Visitor Information

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Visiting Policy

Updated January 14, 2022.

To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:

  • In response to the recent surge in COVID-19 cases that have placed significant pressure on hospital capacity across the region, Catholic Health has temporarily restricted all inpatient visitation with a few exceptions.
  • Exceptions may be made to these guidelines for extenuating circumstances, such end-of-life visits or for patients with special needs (disabled individuals, cognitive impairments, verified psychological condition or assistance needed for educational/vocational tasks);
  • Emergency department patients may be accompanied by a support person for a period of time based on the care team’s judgement but must exit the facility immediately if the patient is admitted;
  • At the discretion of the surgical leadership at a facility, surgery patients may be accompanied by a support person during the initial intake registration process. Support persons, if permitted, will be required to exit the facility once the patient is taken to the preoperative preparation area. All waiting areas are closed until further notice;
  • All visitors must complete and bring a copy of the Catholic Health Visitor Form;
  • All visitors will be required to complete a health screening (questions and temperature check), wear a medical-grade face mask at all times (provided by hospital if needed – no personal cloth masks permitted), clean their hands with soap/water/hand sanitizer before entering and after leaving a patient room, and practice social distancing throughout the visit;
  • Visitation is not permitted for patients receiving care on a restricted COVID unit, subject to end-of-life exceptions. Virtual visits are available for patients diagnosed with COVID-19;
  • Individuals are not permitted visitation if they have an active COVID-19 diagnosis; are under investigation for COVID-19; have been in contact with a person actively infected with COVID-19 within 10 days; are currently exhibiting COVID-19 symptoms; or are otherwise under quarantine for any reasons relating to New York State COVID-related advisories.

MATERNITY VISITOR GUIDELINES

On labor and delivery units, a mother may have one support person as well as a doula, if requested, who may accompany the patient throughout labor and delivery.  Hospital inpatient restrictions will apply to the postpartum period, including recovery, until discharge to home.  No additional visitors will be permitted at this time.

CONTACTING A PATIENT IN THE HOSPITAL

We understand how difficult it can be to not be able to a visit loved when they are in the hospital and apologize for any inconvenience this may cause. These restrictions are in place to help limit the spread of COVID-19 in our community and protect the health and well-being of our patients and care staff. If you have a loved one in the hospital, you can be connected to their room phone by calling (716) 297-4800.

ADDITIONAL INFORMATION

Please let a member of our care team know if you have any additional questions. These guidelines are in place for everyone’s safety.

We reserve the right to alter them or make exceptions at the discretion of our care team. Visitors who do not comply, will be asked to leave.

Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

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Parking

There is no cost to park at Mount St. Mary's Hospital.

Free valet parking is available Monday - Friday from our Main (South) Lobby from 7 a.m. - 3:30 p.m.

Cars are parked in a designated area adjacent to the hospital. If you cannot retrieve your car until after 3:30 p.m., your keys are left with our security staff. Identification is required.

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Flower Deliveries

All local florists deliver to Mount St. Mary's Hospital. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

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Gift Shop

The Mount St. Mary’s gift shop, staffed by St. Francis Guild Auxiliary volunteers, is located in the main lobby.

The shop carries fresh flower arrangements, cards, magazines, toiletries, jewelry, candy, clothing, fashion accessories and other gifts.

Gift Shop Hours:

Monday - Saturday: 10 a.m. - 7 p.m.
Sunday: 12 p.m. - 6 p.m.

Please note that our gift shop hours may vary based on volunteer availability. 

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Internet Access

Mount St. Mary’s offers free wireless internet access throughout the public areas of the hospital.

Most laptop computers will automatically locate the wireless network.

Wireless access is not protected. To avoid interception by other users, have current antivirus and firewall protection installed on your computer.

Staff members will not provide support for personal computers, nor will they be responsible for any changes made to your computer settings in order to connect to the wireless network. 

Hospital patients and families using their own computers must abide by the hospital’s Acceptable Use Policy, Standards of Conduct, and any other applicable policies. These policies are available by calling 298-2146.

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Food Options

Cafeteria

The cafeteria, located in the basement (right off the main elevators), is open for the purchase of hot meals.

The cafeteria serves hot meals during the following hours:

Breakfast: 7:30 a.m. - 10:30 a.m.
Lunch: 11:30 a.m. - 2 p.m.
Dinner: Monday - Friday, 5 p.m. - 6:30 p.m.

Fenton’s Cafe

Fenton’s is located in the hospital main lobby and is open daily from 7 a.m. to 6 p.m. and 8 a.m. to 5 p.m. on the weekends.

Vending Machines

Vending machines are located on the ground floor adjacent to the cafeteria.

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Patient Representative

If you have any concerns about hospital policies, procedures, or personnel, or if anything occurs during your visit which you would like to share with someone, please ask to see a patient advocate by calling (716) 298-2017.

 

Patient Experience

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

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