Visitor Information

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Visiting Policy

Updated February 10, 2022.

Catholic Health will resume limited visitation for non-COVID patients beginning on February 11, 2022.  Non-COVID patients in Catholic Health hospitals will be limited to one visitor at a time during reduced hours.   

To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:

  • All visitors must complete and bring a copy of the Catholic Health Visitor Form;
  • Only one visitor per patient will be permitted to visit at a time;
  • Visitors must be age 18 and older;
  • Visiting hours are for inpatients only from 12 p.m. – 6 p.m daily;
  • All visitors will be required to complete a health screening (questions and temperature check), wear a face mask at all times, clean their hands with soap/water/hand sanitizer before entering and after leaving a patient room, and practice social distancing throughout the visit;
  • Emergency department patients may be accompanied by a visitor in the treatment room for a designated period of time based on the care team’s judgement;
  • Visitation is not permitted for COVID patients, subject to end-of-life exceptions. Virtual visits are available for patients diagnosed with COVID-19;
  • Individuals are not permitted visitation if they have an active COVID-19 diagnosis; are under investigation for COVID-19; have been in contact with a person actively infected with COVID-19 within 10 days; are currently exhibiting COVID-19 symptoms; or are otherwise under quarantine for any reasons relating to New York State COVID-related advisories;
  • Exceptions may be made to these guidelines for extenuating circumstances, such end-of-life visits or for patients with special needs (children, disabled individuals, or those with cognitive impairments).

Maternity Visitor Guidelines

Maternity patients will be allowed to have one support person during their hospital stay in addition to a doula, if requested, but no additional visitors will be permitted in labor and delivery at this time. After the baby is born, 1 additional visitor may visit on the Mother Baby Unit during regular visiting hours.

Contacting a Patient in the Hospital

We understand that it may be difficult to have limited visitation and apologize for any inconvenience this may cause. These limitations are in place to help protect the health and well-being of our patients are care staff while COVID-19 is still present in our community.  If you have loved one in the hospital and cannot visit, you can be connected to their room phone by calling(716) 297-4800.

Additional Information

Please let a member of our care team know if you have any additional questions. These guidelines are in place for everyone’s safety.

We reserve the right to alter them or make exceptions at the discretion of our care team. Visitors who do not comply, will be asked to leave.

Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

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Parking

There is no cost to park at Mount St. Mary's Hospital.

Free valet parking is available Monday - Friday from our Main (South) Lobby from 7 a.m. - 3:30 p.m.

Cars are parked in a designated area adjacent to the hospital. If you cannot retrieve your car until after 3:30 p.m., your keys are left with our security staff. Identification is required.

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Flower Deliveries

All local florists deliver to Mount St. Mary's Hospital. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

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Gift Shop

The Mount St. Mary’s gift shop, staffed by St. Francis Guild Auxiliary volunteers, is located in the main lobby.

The shop carries fresh flower arrangements, cards, magazines, toiletries, jewelry, candy, clothing, fashion accessories and other gifts.

Gift Shop Hours:

Monday - Saturday: 10 a.m. - 7 p.m.
Sunday: 12 p.m. - 6 p.m.

Please note that our gift shop hours may vary based on volunteer availability. 

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Internet Access

Mount St. Mary’s offers free wireless internet access throughout the public areas of the hospital.

Most laptop computers will automatically locate the wireless network.

Wireless access is not protected. To avoid interception by other users, have current antivirus and firewall protection installed on your computer.

Staff members will not provide support for personal computers, nor will they be responsible for any changes made to your computer settings in order to connect to the wireless network. 

Hospital patients and families using their own computers must abide by the hospital’s Acceptable Use Policy, Standards of Conduct, and any other applicable policies. These policies are available by calling 298-2146.

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Food Options

Cafeteria

The cafeteria, located in the basement (right off the main elevators), is open for the purchase of hot meals.

The cafeteria serves hot meals during the following hours:

Breakfast: 7:30 a.m. - 10:30 a.m.
Lunch: 11:30 a.m. - 2 p.m.
Dinner: Monday - Friday, 5 p.m. - 6:30 p.m.

Fenton’s Cafe

Fenton’s is located in the hospital main lobby and is open daily from 7 a.m. to 6 p.m. and 8 a.m. to 5 p.m. on the weekends.

Vending Machines

Vending machines are located on the ground floor adjacent to the cafeteria.

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Patient Representative

If you have any concerns about hospital policies, procedures, or personnel, or if anything occurs during your visit which you would like to share with someone, please ask to see a patient advocate by calling (716) 298-2017.

 

Patient Experience

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

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