Visitor Information

On this page:

Visiting Policy

With the presence of Coronavirus in Western New York, all hospital visitation is temporarily suspended except for patients receiving end-of-life care or who have had a change in their health status; and for fathers, spouses and life partners of maternity patients. Under these special circumstances, one visitor will be allowed per patient and all visitors will have to submit to a verbal health screening and temperature scan.

We understand how difficult it can be to not be able to a visit loved when they are in the hospital and apologize for any inconvenience this may cause. These restrictions are in place to help limit the spread of Coronavirus in our community and protect the health and well-being of our patients and care staff. If you have a loved one in the hospital, you can be connected to their room phone by calling (716) 297-4800.

Back to top.

Parking

There is no cost to park at Mount St. Mary's Hospital.

Free valet parking is available Monday - Friday from our Main (South) Lobby from 7 a.m. - 3:30 p.m.

Cars are parked in a designated area adjacent to the hospital. If you cannot retrieve your car until after 3:30 p.m., your keys are left with our security staff. Identification is required.

Back to top.

Flower Deliveries

All local florists deliver to Mount St. Mary's Hospital. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

Back to top.

Gift Shop

The Mount St. Mary’s gift shop, staffed by St. Francis Guild Auxiliary volunteers, is located in the main lobby.

The shop carries fresh flower arrangements, cards, magazines, toiletries, jewelry, candy, clothing, fashion accessories and other gifts.

Gift Shop Hours:

Monday - Saturday: 10 a.m. - 7 p.m.
Sunday: 12 p.m. - 6 p.m.

Please note that our gift shop hours may vary based on volunteer availability. 

Back to top.

Internet Access

Mount St. Mary’s offers free wireless internet access throughout the public areas of the hospital.

Most laptop computers will automatically locate the wireless network.

Wireless access is not protected. To avoid interception by other users, have current antivirus and firewall protection installed on your computer.

Staff members will not provide support for personal computers, nor will they be responsible for any changes made to your computer settings in order to connect to the wireless network. 

Hospital patients and families using their own computers must abide by the hospital’s Acceptable Use Policy, Standards of Conduct, and any other applicable policies. These policies are available by calling 298-2146.

Back to top.

Food Options

Cafeteria

The cafeteria, located in the basement (right off the main elevators), is open for the purchase of hot meals.

The cafeteria serves hot meals during the following hours:

Breakfast: 7:30 a.m. - 10:30 a.m.
Lunch: 11:30 a.m. - 2 p.m.
Dinner: Monday - Friday, 5 p.m. - 6:30 p.m.

Fenton’s Cafe

Fenton’s is located in the hospital main lobby and is open daily from 7 a.m. to 6 p.m. and 8 a.m. to 5 p.m. on the weekends.

Vending Machines

Vending machines are located on the ground floor adjacent to the cafeteria.

Back to top.

Patient Representative

If you have any concerns about hospital policies, procedures, or personnel, or if anything occurs during your visit which you would like to share with someone, please ask to see a patient advocate by calling (716) 298-2255.

 

Patient Experience

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

Back to top.