Mount St. Mary's Hospital Patient & Visitor Information | Catholic Health

Mount St. Mary’s Hospital » Mount St. Mary’s Hospital Patient & Visitor Information

Mount St. Mary's Hospital Policies

We understand that a hospital stay or visit can feel overwhelming or stressful. Our staff is eager to do anything we can to make you feel at ease, and we have a comprehensive patient guide that outlines all of our policies, guidelines, services and more regarding your stay at Kenmore Mercy Hospital of Buffalo.

Download Patient Guide

Parking

All parking at Mount St. Mary’s Hospital is free of charge.

Free valet parking is available Monday through Friday for patients and visitors from our Main (South) Lobby from 7:00 a.m. to 3:30 p.m.

Please notify hospital staff if you are parking your vehicle in the hospital parking lot during your stay.

Patient Meals

The Mount St. Mary’s Hospital Cafeteria serves food for inpatients throughout the hospital and is also open for staff and visitors with hot and cold meals, beverages and a wide-variety of options available.

the cafeteria is located on the ground floor of the hospital. Hours of operation vary and are posted at the cafeteria entrance.

Visitor Food Options

In addition to the cafeteria, Buffalo Strive vending is available at both Mount St. Mary’s Hospital and the Lockport Memorial Campus of Mount St. Mary’s. The kiosks are arranged in both hospital’s main lobbies.

Buffalo Strive offers visitors and associates the ability to purchase food, snacks, hot and cold beverages and frozen meals to heat 24/7 on the honor system with credit cards.

VanGo Patient Transportation

VanGo provides transportation to patients who need to get to tests, procedures, cardiac rehab, physical therapy, and appointments at Catholic Health locations in Lewiston, Wheatfield and Niagara Falls.

VanGo rides are $1 each way.

Call (716) 298-2370 between 8:00 a.m. and 5:00 p.m. for reservations. Reservations must be made at least 24 hours in advance.

Visitors - Inpatient

Daily: 9:00 a.m. - 9:00 p.m.

Catholic Health supports visitation options that work best for patients and their visitors.

Hospital Chapel

The hospital chapel is located in the main lobby and is open to all.

Religious services are open to all.

EUCHARIST:
Communion is distributed to Catholic patients daily, as allowed.

CHAPLAIN:
Daily: 9:00 a.m. - 5:00 p.m.

Patient Feedback

For any questions or concerns during your stay, call our Patient Advocate at (716) 298-2017.

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

Gift Shop

There is a gift shop available at
Mount St. Mary's Hospital in Lewiston. It is located in the main lobby.
Hours vary and it is operated by
the St. Francis Guild.

The shop carries a variety of gifts, cards, books, magazines flowers, and novelty items.

General Patient & Visitor Policies

While each hospital has its own set of patient and visitor policies, there are some guidelines that cover all Catholic Health facilities. These are some of the common topics you may be looking for guidance on that are relevant across the entire Catholic Health network.

Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

Safekeeping Your Belongings

The hospital is not responsible for cash, valuables and personal items you bring into your room. Keep dentures, eyeglasses or contact lenses in protective cases labelled with your name. Ask a nurse to place valuables in the hospital safe.

Flower Deliveries

If you are ordering flowers for a patient, it is not necessary to include the room number. The florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

Language Services

Video Remote Interpreting (VRI) for more than 300 languages is available through iPads and desktop computers on portable carts. Interpreters translate through a live, web-based video conference. American sign language interpreters are also available through VRI or in-person.

Smoke-Free Campus

As of July 4, 2009, smoking is not permitted anywhere on hospital property and off-site locations. This new smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.

Special Communication Needs

All patients are assured equal and
effective access to our healthcare
services. Contact your nurse if you need any of the following devices and/or services:

• TTY-TTD (telecommunication for
the deaf and hearing impaired)
• Phone Amplifier
• Sign and foreign language interpreter service (remote video)
• Closed Captioned TV

Discover the Catholic Health Experience

Catholic Health is centered on a patient-focused approach to care. At every stage of your care journey, we'll do everything we can to provide the right information to help make you feel at ease. Learn more about our approach to care and review other patient resources.

Learn More

Patient & Visitor Information

Mount St. Mary's Hospital