Patient Information

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There is no cost to park at Mount St. Mary's Hospital.

Free valet parking is available Monday through Friday for patients and visitors from our Main (South) Lobby from 7 a.m. to 3:30 p.m.

Cars are parked in a designated area adjacent to the hospital.

If you cannot retrieve your car until after 3:30 p.m., your keys are left with our security staff. Identification is required.

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VanGo Patient Transportation

For patients who need transportation to get to tests, procedures, cardiac rehab, physical therapy, and appointments.

Call (716) 298-2370 between 8 am and 5 pm for reservations. 

Appointments are scheduled on a first-call, first served basis and must be made at least 24 hours in advance. 

VanGo makes stops at:

  • Mount St. Mary's Hospital Campus (5300 Military Road, Town of Lewiston)
  • Neighborhood Health Center (3101 Ninth Street, City of Niagara Falls)
  • Witmer Park Physical Therapy Center (One Colomba Drive, Town of Niagara)
  • ENT Office (6941 Elaine Drive, Town of Wheatfield)
  • Imaging & Lab Center (7300 Porter Road, Town of Niagara)
  • Neurology & Stroke Center (4600 Military Road, Suite B, Town of Niagara)
  • and other locations where physicians are members of Catholic Medical Partners.


Pickups are scheduled Monday - Friday starting at 8:30 am with returns by 3:30 pm.

Pick-up and Take-home to-and-from:

Niagara Falls, Wheatfield, Lewiston, Niagara, Youngstown & Ransomville (no service on holidays and when schools are closed due to weather.) Passengers must be able to get into and out of van without assistance, and must sit in rear seats. Must bring own car seat for children. 

VanGo Fee:

One-way transportation for Patient ($1) & Companion ($1) 

VanGo is provided through the generosity of the Maid of the Mist Corporation. Dedicated volunteers serve as drivers and assistants. 

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Updated September 26, 2022.

To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:

  • Up to two visitors per patient will be permitted to visit at a time;
  • Visitors must be age 18 and older;
  • Visiting hours are for inpatients only from 11:00 a.m. to 8:00 p.m. daily;
  • All visitors must self-screen for symptoms related to COVID-19 or other transmittable illnesses prior to their arrival and must comply with other infection control protocols;
  • Emergency Department and surgical patients continue to be permitted one support person accompany them to the hospital with certain limitations;
  • Visitation for patients who are positive for COVID-19 and/or under COVID-19 precautions remains limited due to infection control precautions, but can be permitted for exceptions such as end-of-life care or patients with special needs. Virtual visitation continues to be available when in-person visitation cannot be conducted in a safe manner;
  • Visitation is restricted for individuals who have been diagnosed with COVID-19 and have not completed the current recommended CDC isolation criteria, have reported exposure to or symptoms consistent with COVID-19 during the prior 10 days, have a temperature equal to or greater than 100.4 degrees Fahrenheit, or are exhibiting symptoms of an illness that could be transferred to patients.
  • Exceptions may be made to these guidelines for extenuating circumstances, such end-of-life visits or for patients with special needs (children, disabled individuals, or those with cognitive impairments).

Contacting a Patient in the Hospital

If you need to contact a patient in the hospital and cannot visit, you can be connected to their room phone by calling (716) 297-4800.

Additional Information

Visiting hours and policies are subject to change depending on current public health conditions and regulatory guidance. New York State continues to require masks in hospitals and other healthcare settings.

Please let a member of our care team know if you have any additional questions. These guidelines are in place for everyone’s safety.

We reserve the right to alter them or make exceptions at the discretion of our care team. Visitors who do not comply, will be asked to leave.

Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

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What to Bring

Proof of Identification and Insurance Cards

Bring a driver's license or other proof of identification, as well as appropriate insurance cards, including Medicare and other insurance identification cards, to ensure receipt of proper credit for your insurance coverage.

Comfort Items

To make your stay more comfortable, we recommend that you bring a bathrobe, slippers, desired walking shoes, nightgown or pajamas and toiletries. The hospital will provide other necessary articles.

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Safekeeping Your Belongings

The hospital is not responsible for cash, valuables and personal items that you take to your room with you. This includes eyeglasses, hearing aids, dentures, canes, prostheses, wheelchairs and other easily misplaces items.

Leave large sums of money and all unnecessary jewelry and valuables at home.

Keep all personal items such as eyeglasses, hearing aids, razors, perfume, etc. in the drawer of your bedside stand. This will help prevent accidental loss or damage.

Dentures, Eyeglasses or Contact Lenses

If you wear dentures, eyeglasses or contact lenses, you should keep them in protective containers, labeled with your name, when not in use, and place them in the drawer of your bedside stand.

Never place dentures on meal trays, put them under the pillow, or wrap them in napkins, otherwise they may be easily lost. 

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Internet Access

Free wireless internet access is available throughout the public areas of the hospital. Most laptop computers will automatically locate the wireless network.

Wireless access is not protected. Have current antivirus and firewall protection installed on your computers to avoid interception by other users.

Staff members will not provide support for personal computers, nor will they be responsible for changes made to your computer settings in order to connect to the wireless network. 

Hospital patients and families using their own computers must abide by the hospital’s Acceptable Use Policy, Standards of Conduct, and any other applicable policies. These policies are available by calling 298-2146.

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Telephone and TV Service

Television and telephone service is free of charge in all patient rooms.

Cell Phone Usage

Cell phones can be used in most areas of the hospital, including patient rooms. Please obey signs where cellular service is restricted.

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Flowers and Mail

Any mail, packages, or flowers will be delivered daily to your room. Outgoing mail may be given to your nurse. Mail received after your discharge will be forwarded to your home.

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Newspapers are available for purchase from news boxes in the South (main) lobby.

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Patient Meals

Nourishing and well-balanced meals are an important part of your treatment and recovery. A registered dietitian works closely with your physician to provide you with individual nutritional care.

Please eat only the food served to you by members of the hospital staff. Do not eat food brought into the hospital by visitors, since specialized nutrition may be an important part of your medical treatment.

Meals are served at the following times:

Breakfast: 7:45 a.m. to 9 a.m.
Lunch: 11:45 a.m. to 1 p.m.
Dinner: 4:45 p.m. to 6 p.m.

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Language Services

Video Remote Interpreting (VRI) for more than 200 languages is available through iPads and desktop computers on portable carts that can be wheeled into patient rooms. Medically trained and certified interpreters translate through a live, web-based video conference, similar to Skype. At the push of a button, a healthcare provider is connected to the interpreter within seconds. 

American sign language interpreters are also available through VRI and in-person on a case-by-case basis.

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Patient Representative

If you have any concerns about hospital policies, procedures, or personnel, or if anything occurs during your visit which you would like to share with someone, please ask to see a patient advocate by calling (716) 298-2017.

Patient Experience

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

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