Patient Information

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Parking

There is no cost to park at Mount St. Mary's Hospital.

Free valet parking is available Monday through Friday for patients and visitors from our Main (South) Lobby from 7 a.m. to 3:30 p.m.

Cars are parked in a designated area adjacent to the hospital.

If you cannot retrieve your car until after 3:30 p.m., your keys are left with our security staff. Identification is required.

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VanGo Patient Transportation

For patients who need transportation to get to tests, procedures, cardiac rehab, physical therapy, and appointments.

Call (716) 298-2370 between 8 am and 5 pm for reservations. 

Appointments are scheduled on a first-call, first served basis and must be made at least 24 hours in advance. 

VanGo makes stops at:

  • Mount St. Mary's Hospital Campus (5300 Military Road, Town of Lewiston)
  • Neighborhood Health Center (3101 Ninth Street, City of Niagara Falls)
  • Witmer Park Physical Therapy Center (One Colomba Drive, Town of Niagara)
  • ENT Office (6941 Elaine Drive, Town of Wheatfield)
  • Imaging & Lab Center (7300 Porter Road, Town of Niagara)
  • Neurology & Stroke Center (4600 Military Road, Suite B, Town of Niagara)
  • and other locations where physicians are members of Catholic Medical Partners.

Schedule:

Pickups are scheduled Monday - Friday starting at 8:30 am with returns by 3:30 pm.

Pick-up and Take-home to-and-from:

Niagara Falls, Wheatfield, Lewiston, Niagara, Youngstown & Ransomville (no service on holidays and when schools are closed due to weather.) Passengers must be able to get into and out of van without assistance, and must sit in rear seats. Must bring own car seat for children. 

VanGo Fee:

One-way transportation for Patient ($1) & Companion ($1) 

VanGo is provided through the generosity of the Maid of the Mist Corporation. Dedicated volunteers serve as drivers and assistants. 

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Visitors

To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:

  • All visitors must complete and bring a copy of the Catholic Health Visitor Form.
  • Only two visitors per patient will be permitted to visit at a time;
  • Visitors must be age twelve and older, and those under the age of fourteen must be accompanied by an adult;
  • Visiting hours are for inpatients only from 11 a.m. – 8 p.m daily;
  • All visitors will be required to complete a health screening (questions and temperature check), wear a face mask at all times, clean their hands with soap/water/hand sanitizer before entering and after leaving a patient room, and practice social distancing throughout the visit;
  • Maternity patients are permitted two visitors during their stay;
  • Emergency department patients may be accompanied by a visitor in the treatment room for a designated period of time based on the care team’s judgment;
  • Visitation is not permitted for patients receiving care on a restricted COVID unit, subject to end-of-life exceptions. Virtual visits are available for patients diagnosed with COVID-19;
  • Individuals are not permitted visitation if they have an active COVID-19 diagnosis; are under investigation for COVID-19; have been in contact with a person actively infected with COVID-19 within 10 days; are currently exhibiting COVID-19 symptoms; or are otherwise under quarantine for any reasons relating to New York State COVID-related advisories.
  • Exceptions may be made to these guidelines for extenuating circumstances, such end-of-life visits or for patients with special needs (children, disabled individuals or those with cognitive impairments).

We reserve the right to alter or make exceptions to these guidelines at the discretion of our care team.

Visitors who do not comply, will be asked to leave.

Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

Maternity Visitor Guidelines

With the presence of Coronavirus in Western New York, maternity visitation is limited to two visitors (not including a doula) during Labor and Delivery. Once on the Mother Baby Unit, two additional visitors may be named who can visit during visiting hours. All visitors will have to submit to a verbal health screening and temperature scan.

We understand how difficult it can be to not be able to a visit loved when they are in the hospital and apologize for any inconvenience this may cause. These restrictions are in place to help limit the spread of Coronavirus in our community and protect the health and well-being of our patients and care staff. If you have a loved one in the hospital, you can be connected to their room phone by calling (716) 297-4800.

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What to Bring

Proof of Identification and Insurance Cards

Bring a driver's license or other proof of identification, as well as appropriate insurance cards, including Medicare and other insurance identification cards, to ensure receipt of proper credit for your insurance coverage.

Comfort Items

To make your stay more comfortable, we recommend that you bring a bathrobe, slippers, desired walking shoes, nightgown or pajamas and toiletries. The hospital will provide other necessary articles.

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Safekeeping Your Belongings

The hospital is not responsible for cash, valuables and personal items that you take to your room with you. This includes eyeglasses, hearing aids, dentures, canes, prostheses, wheelchairs and other easily misplaces items.

Leave large sums of money and all unnecessary jewelry and valuables at home.

Keep all personal items such as eyeglasses, hearing aids, razors, perfume, etc. in the drawer of your bedside stand. This will help prevent accidental loss or damage.

Dentures, Eyeglasses or Contact Lenses

If you wear dentures, eyeglasses or contact lenses, you should keep them in protective containers, labeled with your name, when not in use, and place them in the drawer of your bedside stand.

Never place dentures on meal trays, put them under the pillow, or wrap them in napkins, otherwise they may be easily lost. 

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Internet Access

Free wireless internet access is available throughout the public areas of the hospital. Most laptop computers will automatically locate the wireless network.

Wireless access is not protected. Have current antivirus and firewall protection installed on your computers to avoid interception by other users.

Staff members will not provide support for personal computers, nor will they be responsible for changes made to your computer settings in order to connect to the wireless network. 

Hospital patients and families using their own computers must abide by the hospital’s Acceptable Use Policy, Standards of Conduct, and any other applicable policies. These policies are available by calling 298-2146.

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Telephone and TV Service

Television and telephone service is free of charge in all patient rooms.

Cell Phone Usage

Cell phones can be used in most areas of the hospital, including patient rooms. Please obey signs where cellular service is restricted.

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Flowers and Mail

Any mail, packages, or flowers will be delivered daily to your room. Outgoing mail may be given to your nurse. Mail received after your discharge will be forwarded to your home.

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Newspapers

Newspapers are available for purchase from news boxes in the South (main) lobby.

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Patient Meals

Nourishing and well-balanced meals are an important part of your treatment and recovery. A registered dietitian works closely with your physician to provide you with individual nutritional care.

Please eat only the food served to you by members of the hospital staff. Do not eat food brought into the hospital by visitors, since specialized nutrition may be an important part of your medical treatment.

Meals are served at the following times:

Breakfast: 7:45 a.m. to 9 a.m.
Lunch: 11:45 a.m. to 1 p.m.
Dinner: 4:45 p.m. to 6 p.m.

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Language Services

Video Remote Interpreting (VRI) for more than 200 languages is available through iPads and desktop computers on portable carts that can be wheeled into patient rooms. Medically trained and certified interpreters translate through a live, web-based video conference, similar to Skype. At the push of a button, a healthcare provider is connected to the interpreter within seconds. 

American sign language interpreters are also available through VRI and in-person on a case-by-case basis.

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Patient Representative

If you have any concerns about hospital policies, procedures, or personnel, or if anything occurs during your visit which you would like to share with someone, please ask to see a patient advocate by calling (716) 298-2017.

Patient Experience

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

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