Visitor Information

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Hospital Map

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Visiting Policy

To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:

  • All visitors must complete and bring a copy of the Catholic Health Visitor Form.
  • Visiting hours are for inpatients only (excluding maternity patients) from 2 p.m. – 6 p.m daily.
  • Patients are limited to one visitor at a time.
  • If you have recently traveled from one of the states listed by the New York State Department of Health Travel Advisory, visitation may be restricted.
  • Visitors are not permitted to bring food or drink into the hospital.
  • Visitors must be 18 years of age or older.
  • Patients are encouraged to have no more than two visitors per day.
  • Visitors will be required to complete a health screening (questions and temperature check).
  • Visitors will be provided with a mask and screening sticker that must be worn at all times.
  • Visitors must clean their hands with soap and water or hand sanitizer before entering a patient’s room and when leaving.
  • Visitors must practice social distancing (at least 6 feet apart) in all locations, including patient rooms.
  • Visitors must remain in the patient’s room during their visit and are not allowed in other public areas of the hospital, including the cafeteria, Tim Hortons, and waiting rooms. Arrangements for escorted chapel visitation may be made within the nursing unit.
  • Visitors may only use the public restrooms on the first floor of the hospital.
  • Clinical staff may request that a visitor leave the room if care cannot be safely provided while they are present.
  • Visitors must provide their name, contact information and the name of the patient they are visiting upon arrival.
  • Visitation is not permitted for patients receiving care on a restricted COVID unit, subject to end-of-life exceptions. Virtual visits are available for patients diagnosed with COVID-19.
  • Individuals are not permitted visitation if they have an active COVID-19 diagnosis; are under investigation for COVID-19; have been in contact with a person actively infected with COVID-19 within 10 days; are currently exhibiting COVID-19 symptoms; or are otherwise under quarantine for any reasons relating to New York State COVID-related advisories.

We reserve the right to alter or make exceptions to these guidelines at the discretion of our care team.

Visitors who do not comply, will be asked to leave.

Maternity Visitor Guidelines

With the presence of Coronavirus in Western New York, all hospital visitation is temporarily suspended except for fathers, spouses and life partners of maternity patients. Under these special circumstances, one visitor will be allowed per patient and all visitors will have to submit to a verbal health screening and temperature scan.

We understand how difficult it can be to not be able to a visit loved when they are in the hospital and apologize for any inconvenience this may cause. These restrictions are in place to help limit the spread of Coronavirus in our community and protect the health and well-being of our patients and care staff. If you have a loved one in the hospital, you can be connected to their room phone by calling (716) 828-2600.

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On-ramp parking:

Length of Stay Cost
30 min. $1
1 hr. $3
2 hr. $4
3 hr. $5
4 hr. $6
5 hr. $7
Maximum $8
Lost ticket & non-hospital related business $25
Valet parking $10

Value Parking Passes
Can be purchased at the parking booth or at the cashier's office

3 days $20
7 days $50
30 days $150

Picking up a Patient?

If you are picking up a discharged patient, you will receive free valet parking. Please do the following: 

1. Use our valet parking service at the main hospital entrance or park in the "Reserved for Discharge" parking spaces on the 2nd floor of the ramp.

Please do not park and wait or leave your car in the front circle of the main hospital entrance. 

2. Inform the valet parking attendant that the patient will be discharged that day.

Once the patient is dressed and ready to leave, a hospital staff member will escort you to the parking ramp’s 2nd floor discharge location. 

The valet service will deliver the car for pickup.

If the car was self-parked, you can retrieve your car nearby and pick up the patient at the 2nd floor discharge location. 

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Visitor Lodging

Visitors from out of town, requiring short-term or long-term stays near the hospital, can find affordable lodging through the Grace Guest House. This is a non-profit organization offering accommodations to those with loved ones receiving care at Mercy Hospital of Buffalo.

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Flower Deliveries

All local florists deliver to Mercy Hospital. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

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Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

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Food Options

Guest Trays

Our Food and Nutrition Department will make meals available to relatives and friends of hospitalized patients for $7. If you would like a guest tray, please inform the staff, who will call the diet office and arrange for you to pay for your meal.


The cafeteria, which is open daily from 6:30 a.m. to 7 p.m., is located on the 3rd level of the McAuley Building.


SUBWAY® Restaurant is located off the cafeteria on the third level of the hospital’s McAuley Building.

Hours are Monday through Friday: 6:30 a.m. to 12 midnight; Saturday and Sunday, 8:30 a.m. to 12 midnight.


Tim Hortons is located in the hospital lobby on the 2nd floor and is open 24 hours a day, seven days a week.

Vending Machines

Vending machines are located in the cafeteria on the 3rd level of the McAuley Building. Vending machine service is available 7 days a week, 24-hours-a-day.

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Patient Representative

The Patient Representative program is designed to help you with any questions or concerns that may arise during your stay with us at Mercy Hospital. If you or your family members have any questions about your hospitalization, hospital policy, or have a special request, please ask to see the patient representative or call (716) 828-2044.

Information shared is confidential.

Patient Experience

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

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Spiritual Care

Each of us at some time has experienced the illness of a loved one. It can be an anxious, lonely and frightening time for patients and family members. A chaplain is on call 24-hours-a-day and is available if you would like someone to talk with you, want to share your gratitude and relief, or simply want someone to be with you during a difficult time.

Click here for more information.

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Smoke-free Campus

Please note that as of July 4, 2009, smoking is not permitted anywhere on hospital property and off-site locations. This new smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.