Visitor Information

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Visiting Policy

Updated June 1, 2023.

To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:

  • Up to two visitors per patient will be permitted to visit at a time;
  • Visitors must be age 18 and older;
  • Visiting hours are for inpatients only from 9:00 a.m. to 9:00 p.m. daily;
  • All visitors must self-screen for symptoms related to COVID-19 or other transmittable illnesses prior to their arrival and must comply with other infection control protocols;
  • Emergency Department and surgical patients continue to be permitted one support person accompany them to the hospital with certain limitations;
  • Visitation for patients who are positive for COVID-19 and/or under COVID-19 precautions remains limited due to infection control precautions, but can be permitted for exceptions such as end-of-life care or patients with special needs. Virtual visitation continues to be available when in-person visitation cannot be conducted in a safe manner;
  • Visitation is restricted for individuals who have been diagnosed with COVID-19 and have not completed the current recommended CDC isolation criteria, have reported exposure to or symptoms consistent with COVID-19 during the prior 10 days, have a temperature equal to or greater than 100.4 degrees Fahrenheit, or are exhibiting symptoms of an illness that could be transferred to patients.
  • Exceptions may be made to these guidelines for extenuating circumstances, such end-of-life visits or for patients with special needs (children, disabled individuals, or those with cognitive impairments).

Maternity Visitor Guidelines

  • Patients may have two designated support persons and a doula or midwife during labor and delivery, and throughout their inpatient hospital stay;
  • In the Neonatal Intensive Care Units (NICU) the baby’s mother and one support person may visit at any time. One additional visitor, accompanied by the baby’s mother or support person, may be permitted to visit at the discretion of the clinical team during normal visiting hours.

Contacting a Patient in the Hospital

If you need to contact a patient in the hospital and cannot visit, you can be connected to their room phone by calling (716) 826-7000.

Additional Information

Visiting hours and policies are subject to change depending on current public health conditions and regulatory guidance. New York State continues to require masks in hospitals and other healthcare settings.

Please let a member of our care team know if you have any additional questions. These guidelines are in place for everyone’s safety.

We reserve the right to alter them or make exceptions at the discretion of our care team. Visitors who do not comply, will be asked to leave.

Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

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On-ramp parking:

Length of Stay Cost
30 min. $1
1 hr. $3
2 hr. $4
3 hr. $5
4 hr. $6
5 hr. $7
Maximum $8
Lost ticket & non-hospital related business $25
Valet parking $10

Value Parking Passes
Can be purchased at the parking booth or at the cashier's office

3 days $20
7 days $50
30 days $150

Picking up a Patient?

If you are picking up a discharged patient, you will receive free valet parking. Please do the following: 

1. Use our valet parking service at the main hospital entrance or park in the "Reserved for Discharge" parking spaces on the 2nd floor of the ramp.

Please do not park and wait or leave your car in the front circle of the main hospital entrance. 

2. Inform the valet parking attendant that the patient will be discharged that day.

Once the patient is dressed and ready to leave, a hospital staff member will escort you to the parking ramp’s 2nd floor discharge location. 

The valet service will deliver the car for pickup.

If the car was self-parked, you can retrieve your car nearby and pick up the patient at the 2nd floor discharge location. 

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Visitor Lodging

Visitors from out of town, requiring short-term or long-term stays near the hospital, can find affordable lodging through the Grace Guest House. This is a non-profit organization offering accommodations to those with loved ones receiving care at Mercy Hospital of Buffalo.

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Flower Deliveries

All local florists deliver to Mercy Hospital. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

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Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

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Food Options

Guest Trays

Our Food and Nutrition Department will make meals available to relatives and friends of hospitalized patients for $7. If you would like a guest tray, please inform the staff, who will call the diet office and arrange for you to pay for your meal.


The cafeteria, which is open daily from 6:30 a.m. to 7 p.m., is located on the 3rd level of the McAuley Building.


SUBWAY® Restaurant is located off the cafeteria on the third level of the hospital’s McAuley Building.

Hours are Monday through Friday: 6:30 a.m. to 12 midnight; Saturday and Sunday, 8:30 a.m. to 12 midnight.


Tim Hortons is located in the hospital lobby on the 2nd floor and is open 24 hours a day, seven days a week.

Vending Machines

Vending machines are located in the cafeteria on the 3rd level of the McAuley Building. Vending machine service is available 7 days a week, 24-hours-a-day.

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Patient Representative

The Patient Representative program is designed to help you with any questions or concerns that may arise during your stay with us at Mercy Hospital. If you or your family members have any questions about your hospitalization, hospital policy, or have a special request, please ask to see the patient representative or call (716) 828-2044.

Information shared is confidential.

Patient Experience

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

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Spiritual Care

Each of us at some time has experienced the illness of a loved one. It can be an anxious, lonely and frightening time for patients and family members. A chaplain is on call 24-hours-a-day and is available if you would like someone to talk with you, want to share your gratitude and relief, or simply want someone to be with you during a difficult time.

Click here for more information.

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Smoke-free Campus

Please note that as of July 4, 2009, smoking is not permitted anywhere on hospital property and off-site locations. This new smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.