On this page:
- Hospital Map
- Visiting Policy
- Visitor Lodging
- Flower Deliveries
- Internet Access
- Food Options
- Patient Representative
- Spiritual Care
Updated February 10, 2022.
Catholic Health will resume limited visitation for non-COVID patients beginning on February 11, 2022. Non-COVID patients in Catholic Health hospitals will be limited to one visitor at a time during reduced hours.
To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:
- All visitors must complete and bring a copy of the Catholic Health Visitor Form;
- Only one visitor per patient will be permitted to visit at a time;
- Visitors must be age 18 and older;
- Visiting hours are for inpatients only from 12 p.m. – 6 p.m daily;
- All visitors will be required to complete a health screening (questions and temperature check), wear a face mask at all times, clean their hands with soap/water/hand sanitizer before entering and after leaving a patient room, and practice social distancing throughout the visit;
- Emergency department patients may be accompanied by a visitor in the treatment room for a designated period of time based on the care team’s judgement;
- Visitation is not permitted for COVID patients, subject to end-of-life exceptions. Virtual visits are available for patients diagnosed with COVID-19;
- Individuals are not permitted visitation if they have an active COVID-19 diagnosis; are under investigation for COVID-19; have been in contact with a person actively infected with COVID-19 within 10 days; are currently exhibiting COVID-19 symptoms; or are otherwise under quarantine for any reasons relating to New York State COVID-related advisories;
- Exceptions may be made to these guidelines for extenuating circumstances, such end-of-life visits or for patients with special needs (children, disabled individuals, or those with cognitive impairments).
Maternity Visitor Guidelines
Maternity patients will be allowed to have one support person during their hospital stay in addition to a doula, if requested, but no additional visitors will be permitted in labor and delivery at this time. After the baby is born, 1 additional visitor may visit on the Mother Baby Unit during regular visiting hours.
Contacting a Patient in the Hospital
We understand that it may be difficult to have limited visitation and apologize for any inconvenience this may cause. These limitations are in place to help protect the health and well-being of our patients are care staff while COVID-19 is still present in our community. If you have loved one in the hospital and cannot visit, you can be connected to their room phone by calling(716) 826-7000.
Please let a member of our care team know if you have any additional questions. These guidelines are in place for everyone’s safety.
We reserve the right to alter them or make exceptions at the discretion of our care team. Visitors who do not comply, will be asked to leave.
Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
|Length of Stay||Cost|
|Lost ticket & non-hospital related business||$25|
Value Parking Passes
Picking up a Patient?
If you are picking up a discharged patient, you will receive free valet parking. Please do the following:
1. Use our valet parking service at the main hospital entrance or park in the "Reserved for Discharge" parking spaces on the 2nd floor of the ramp.
Please do not park and wait or leave your car in the front circle of the main hospital entrance.
2. Inform the valet parking attendant that the patient will be discharged that day.
Once the patient is dressed and ready to leave, a hospital staff member will escort you to the parking ramp’s 2nd floor discharge location.
The valet service will deliver the car for pickup.
If the car was self-parked, you can retrieve your car nearby and pick up the patient at the 2nd floor discharge location.
Visitors from out of town, requiring short-term or long-term stays near the hospital, can find affordable lodging through the Grace Guest House. This is a non-profit organization offering accommodations to those with loved ones receiving care at Mercy Hospital of Buffalo.
All local florists deliver to Mercy Hospital. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.
Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."
Our Food and Nutrition Department will make meals available to relatives and friends of hospitalized patients for $7. If you would like a guest tray, please inform the staff, who will call the diet office and arrange for you to pay for your meal.
The cafeteria, which is open daily from 6:30 a.m. to 7 p.m., is located on the 3rd level of the McAuley Building.
SUBWAY® Restaurant is located off the cafeteria on the third level of the hospital’s McAuley Building.
Hours are Monday through Friday: 6:30 a.m. to 12 midnight; Saturday and Sunday, 8:30 a.m. to 12 midnight.
Tim Hortons is located in the hospital lobby on the 2nd floor and is open 24 hours a day, seven days a week.
Vending machines are located in the cafeteria on the 3rd level of the McAuley Building. Vending machine service is available 7 days a week, 24-hours-a-day.
The Patient Representative program is designed to help you with any questions or concerns that may arise during your stay with us at Mercy Hospital. If you or your family members have any questions about your hospitalization, hospital policy, or have a special request, please ask to see the patient representative or call (716) 828-2044.
Information shared is confidential.
For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.
Each of us at some time has experienced the illness of a loved one. It can be an anxious, lonely and frightening time for patients and family members. A chaplain is on call 24-hours-a-day and is available if you would like someone to talk with you, want to share your gratitude and relief, or simply want someone to be with you during a difficult time.
Please note that as of July 4, 2009, smoking is not permitted anywhere on hospital property and off-site locations. This new smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.