Visitor Information

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Visiting Policy

Updated January 14, 2022.

To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:

  • In response to the recent surge in COVID-19 cases that have placed significant pressure on hospital capacity across the region, Catholic Health has temporarily restricted all inpatient visitation with a few exceptions.
  • Exceptions may be made to these guidelines for extenuating circumstances, such end-of-life visits or for patients with special needs (disabled individuals, cognitive impairments, verified psychological condition or assistance needed for educational/vocational tasks);
  • Emergency department patients may be accompanied by a support person for a period of time based on the care team’s judgement but must exit the facility immediately if the patient is admitted;
  • At the discretion of the surgical leadership at a facility, surgery patients may be accompanied by a support person during the initial intake registration process. Support persons, if permitted, will be required to exit the facility once the patient is taken to the preoperative preparation area. All waiting areas are closed until further notice;
  • All visitors must complete and bring a copy of the Catholic Health Visitor Form;
  • All visitors will be required to complete a health screening (questions and temperature check), wear a medical-grade face mask at all times (provided by hospital if needed – no personal cloth masks permitted), clean their hands with soap/water/hand sanitizer before entering and after leaving a patient room, and practice social distancing throughout the visit;
  • Visitation is not permitted for patients receiving care on a restricted COVID unit, subject to end-of-life exceptions. Virtual visits are available for patients diagnosed with COVID-19;
  • Individuals are not permitted visitation if they have an active COVID-19 diagnosis; are under investigation for COVID-19; have been in contact with a person actively infected with COVID-19 within 10 days; are currently exhibiting COVID-19 symptoms; or are otherwise under quarantine for any reasons relating to New York State COVID-related advisories.

MATERNITY VISITOR GUIDELINES

On labor and delivery units, a mother may have one support person as well as a doula, if requested, who may accompany the patient throughout labor and delivery.  Hospital inpatient restrictions will apply to the postpartum period, including recovery, until discharge to home.  No additional visitors will be permitted at this time.

CONTACTING A PATIENT IN THE HOSPITAL

We understand how difficult it can be to not be able to a visit loved when they are in the hospital and apologize for any inconvenience this may cause. These restrictions are in place to help limit the spread of COVID-19 in our community and protect the health and well-being of our patients and care staff. If you have a loved one in the hospital, you can be connected to their room phone by calling (716) 826-7000.

ADDITIONAL INFORMATION

Please let a member of our care team know if you have any additional questions. These guidelines are in place for everyone’s safety.

We reserve the right to alter them or make exceptions at the discretion of our care team. Visitors who do not comply, will be asked to leave.

Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

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Parking

On-ramp parking:

Length of Stay Cost
30 min. $1
1 hr. $3
2 hr. $4
3 hr. $5
4 hr. $6
5 hr. $7
Maximum $8
Lost ticket & non-hospital related business $25
Valet parking $10

Value Parking Passes
Can be purchased at the parking booth or at the cashier's office

3 days $20
7 days $50
30 days $150

Picking up a Patient?

If you are picking up a discharged patient, you will receive free valet parking. Please do the following: 

1. Use our valet parking service at the main hospital entrance or park in the "Reserved for Discharge" parking spaces on the 2nd floor of the ramp.

Please do not park and wait or leave your car in the front circle of the main hospital entrance. 

2. Inform the valet parking attendant that the patient will be discharged that day.

Once the patient is dressed and ready to leave, a hospital staff member will escort you to the parking ramp’s 2nd floor discharge location. 

The valet service will deliver the car for pickup.

If the car was self-parked, you can retrieve your car nearby and pick up the patient at the 2nd floor discharge location. 

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Visitor Lodging

Visitors from out of town, requiring short-term or long-term stays near the hospital, can find affordable lodging through the Grace Guest House. This is a non-profit organization offering accommodations to those with loved ones receiving care at Mercy Hospital of Buffalo.

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Flower Deliveries

All local florists deliver to Mercy Hospital. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

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Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

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Food Options

Guest Trays

Our Food and Nutrition Department will make meals available to relatives and friends of hospitalized patients for $7. If you would like a guest tray, please inform the staff, who will call the diet office and arrange for you to pay for your meal.

Cafeteria

The cafeteria, which is open daily from 6:30 a.m. to 7 p.m., is located on the 3rd level of the McAuley Building.

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SUBWAY® Restaurant is located off the cafeteria on the third level of the hospital’s McAuley Building.

Hours are Monday through Friday: 6:30 a.m. to 12 midnight; Saturday and Sunday, 8:30 a.m. to 12 midnight.

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Tim Hortons is located in the hospital lobby on the 2nd floor and is open 24 hours a day, seven days a week.

Vending Machines

Vending machines are located in the cafeteria on the 3rd level of the McAuley Building. Vending machine service is available 7 days a week, 24-hours-a-day.

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Patient Representative

The Patient Representative program is designed to help you with any questions or concerns that may arise during your stay with us at Mercy Hospital. If you or your family members have any questions about your hospitalization, hospital policy, or have a special request, please ask to see the patient representative or call (716) 828-2044.

Information shared is confidential.

Patient Experience

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

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Spiritual Care

Each of us at some time has experienced the illness of a loved one. It can be an anxious, lonely and frightening time for patients and family members. A chaplain is on call 24-hours-a-day and is available if you would like someone to talk with you, want to share your gratitude and relief, or simply want someone to be with you during a difficult time.

Click here for more information.

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Smoke-free Campus

Please note that as of July 4, 2009, smoking is not permitted anywhere on hospital property and off-site locations. This new smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.