Patient Information

On this page:

Hospital Map

Download a Map of the hospital.


Please notify hospital staff if you are parking your vehicle in the hospital parking lot during your stay.

On-ramp parking:

Length of Stay Cost
30 min. $1
1 hr. $3
2 hr. $4
3 hr. $5
4 hr. $6
5 hr. $7
Maximum $8
Lost ticket & non-hospital related business $25
Valet parking $10

Value Parking Passes
Can be purchased at the parking booth or at the cashier's office

3 days $20
7 days $50
30 days $150

Free Valet Parking on the Day of Discharge

If a friend or family member will pick you up on the day of discharge, please ask him or her to do the following:

1. Use our valet parking service at the main hospital entrance or park in the "Reserved for Discharge" parking spaces on the 2nd floor of the ramp.

Please do not have your family member or friend park and wait or leave their car in the front circle of the main hospital entrance. 

2. Inform the valet parking attendant that you will be discharged that day.

A hospital staff member will transport you by wheelchair and escort your family member or friend to the parking ramp’s 2nd floor discharge location. They will also notify the valet attendant that you are coming.

The valet service will deliver the car for pickup.

If the car was self-parked, your friend or family member can retrieve their car nearby and pick you up at the 2nd floor discharge location. 

Back to top.


Updated September 26, 2022.

To protect the health and safety of our patients, visitors and staff, the following visitation guidelines are in effect:

  • Up to two visitors per patient will be permitted to visit at a time;
  • Visitors must be age 18 and older;
  • Visiting hours are for inpatients only from 11:00 a.m. to 8:00 p.m. daily;
  • All visitors must self-screen for symptoms related to COVID-19 or other transmittable illnesses prior to their arrival and must comply with other infection control protocols;
  • Emergency Department and surgical patients continue to be permitted one support person accompany them to the hospital with certain limitations;
  • Visitation for patients who are positive for COVID-19 and/or under COVID-19 precautions remains limited due to infection control precautions, but can be permitted for exceptions such as end-of-life care or patients with special needs. Virtual visitation continues to be available when in-person visitation cannot be conducted in a safe manner;
  • Visitation is restricted for individuals who have been diagnosed with COVID-19 and have not completed the current recommended CDC isolation criteria, have reported exposure to or symptoms consistent with COVID-19 during the prior 10 days, have a temperature equal to or greater than 100.4 degrees Fahrenheit, or are exhibiting symptoms of an illness that could be transferred to patients.
  • Exceptions may be made to these guidelines for extenuating circumstances, such end-of-life visits or for patients with special needs (children, disabled individuals, or those with cognitive impairments).

Maternity Visitor Guidelines

  • Patients may have two designated support persons and a doula or midwife during labor and delivery, and throughout their inpatient hospital stay;
  • In the Neonatal Intensive Care Units (NICU) the baby’s mother and one support person may visit at any time. One additional visitor, accompanied by the baby’s mother or support person, may be permitted to visit at the discretion of the clinical team during normal visiting hours.

Contacting a Patient in the Hospital

If you need to contact a patient in the hospital and cannot visit, you can be connected to their room phone by calling (716) 826-7000.

Additional Information

Visiting hours and policies are subject to change depending on current public health conditions and regulatory guidance. New York State continues to require masks in hospitals and other healthcare settings.

Please let a member of our care team know if you have any additional questions. These guidelines are in place for everyone’s safety.

We reserve the right to alter them or make exceptions at the discretion of our care team. Visitors who do not comply, will be asked to leave.

Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

Back to top.

What to Bring

Proof of Identification and Insurance Cards

Bring a driver's license or other proof of identification, as well as appropriate insurance cards, including Medicare and other insurance identification cards, to ensure receipt of proper credit for your insurance coverage.

Comfort Items

To make your stay more comfortable, we recommend that you bring a bathrobe, slippers, desired walking shoes, nightgown or pajamas and toiletries. The hospital will provide other necessary articles.

Electric razors and blow-dryers are permitted, but the hospital does not take responsibility for their safekeeping.

Back to top.

Safekeeping Your Belongings

The hospital is not responsible for cash, valuables and personal items you take to your room with you. This includes eyeglasses, hearing aids, dentures, canes, prostheses, wheelchairs and other easily misplaces items.

Dentures, Eyeglasses or Contact Lenses

If you wear dentures, eyeglasses or contact lenses, you should keep them in protective containers, labeled with your name, when not in use. Never place dentures on meal trays, put them under the pillow, or wrap them in napkins, otherwise they may be easily lost.

Jewelry and Valuables

All jewelry and valuables should be sent home or placed in the hospital safe.

  • If any personal items are brought to you or taken home after admission to your room, notify your nurse who will then add to or delete these items from the original listing of your personal belongings.
  • Any items left behind in rooms not claimed within one month (30 days) after discharge, will be disposed of.

Back to top.

Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

Skype service is available by appointment. To make arrangements, please contact the patient representative at (716) 828-2044 or the nursing supervisor.

Back to top.

Telephone Service

Telephone service is free.

You will be able to receive incoming telephone calls and place outgoing local calls from the telephone in your room. Outgoing calls can be made by dialing “8” and then the telephone number you are calling.

Long distance telephone calls can be made at your own expense by dialing “8” and then “0”. 

Back to top.


Television services are complimentary.

Back to top.

Flowers and Mail

Any mail, packages, or flowers will be delivered daily to your room. Outgoing mail may be given to your nurse. Mail received after your discharge will be forwarded to your home.

Back to top.


The Buffalo News and USA Today are available to purchase in newspaper boxes in the main lobby on the 2nd floor. Magazines and other reading materials are on sale in the Mercy Tree Gift Shop on the 3rd floor.

Back to top.

Patient Meals

Nourishing and well-balanced meals are an important part of your treatment and recovery. A Registered Dietition works closely with your physician to provide you with individualized nutritional care. You will receive a meal based on your physician’s order. Please alert your caregivers to any allergies or food intolerances that you may have.

Meal Selection

A hospitality associate will assist you with your meals. Each evening, a hospitality associate will review the next day’s
menu so that you may choose items within your prescribed diet. If you were admitted to the hospital after menus have been selected, please notify your hospitality associate to make menu selections. 

Meal Times

Meals are served at the following times:

  • Breakfast: 7:10 a.m. - 9:30 a.m.
  • Lunch: 11:10 a.m. - 1:30 p.m.
  • Dinner: 4:10 p.m. - 6:30 p.m.

Back to top.

Language Services

Video Remote Interpreting (VRI) for more than 200 languages is available through iPads and desktop computers on portable carts that can be wheeled into patient rooms. Medically trained and certified interpreters translate through a live, web-based video conference, similar to Skype. At the push of a button, a healthcare provider is connected to the interpreter within seconds. 

American sign language interpreters are also available through VRI and in-person on a case-by-case basis.

Back to top.

Patient Representative

The Patient Representative program is designed to help you with any questions or concerns that may arise during your stay with us at Mercy Hospital. If you or your family members have any questions about your hospitalization, hospital policy, or have a special request, please ask to see the patient representative or call (716) 828-2044.

Information shared is confidential.

Patient Experience

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

Back to top.

Spiritual Care

Each of us at some time has experienced the illness of a loved one. It can be an anxious, lonely and frightening time for patients and family members. A chaplain is on call 24-hours-a-day and is available if you would like someone to talk with you, want to share your gratitude and relief, or simply want someone to be with you during a difficult time.

Click here for more information.

Back to top.

Smoke-free Campus

Please note that as of July 4, 2009, smoking is not permitted anywhere on hospital property and off-site locations. This new smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.