Patient Information

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Hospital Map

Download a Map of the hospital.


Please notify hospital staff if you are parking your vehicle in the hospital parking lot during your stay.

On-ramp parking:

Length of Stay Cost
30 min. $1
1 hr. $3
2 hr. $4
3 hr. $5
4 hr. $6
5 hr. $7
Maximum $8
Lost ticket & non-hospital related business $25
Valet parking $10

Value Parking Passes
Can be purchased at the parking booth or at the cashier's office

3 days $20
7 days $50
30 days $150

Free Valet Parking on the Day of Discharge

If a friend or family member will pick you up on the day of discharge, please ask him or her to do the following:

1. Use our valet parking service at the main hospital entrance or park in the "Reserved for Discharge" parking spaces on the 2nd floor of the ramp.

Please do not have your family member or friend park and wait or leave their car in the front circle of the main hospital entrance. 

2. Inform the valet parking attendant that you will be discharged that day.

A hospital staff member will transport you by wheelchair and escort your family member or friend to the parking ramp’s 2nd floor discharge location. They will also notify the valet attendant that you are coming.

The valet service will deliver the car for pickup.

If the car was self-parked, your friend or family member can retrieve their car nearby and pick you up at the 2nd floor discharge location. 

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In response to the recent increase of COVID-19 cases across Western New York, Catholic Health is temporarily suspending visitations at its hospitals and long term care facilities effective November 13. Catholic Health made the decision in consultation with its Infection Control specialists and with the support of the New York State Department of Health to protect the health and safety of its patients, long term care residents, and staff. Exceptions to these visitor restrictions will be made in certain circumstances, such as:

  • End of Life/Significant Change in Condition – which must first be discussed and approved by facility leadership. This includes end of life patients with a COVID-19 diagnosis.
  • Essential Support Persons – for patients who are intellectually, cognitively or developmentally disabled and require special needs/assistance/support.
  • Visitors who are deemed to be essential for discharge education in order to facilitate a safe discharge from the facility. Virtual education is encouraged but is not always possible. This exception may be allowed at the discretion of the clinical team.
  • Maternal/Child Patients are permitted one visitor during their stay in addition to a doula if requested. In our NICUs, the baby’s mother and one support person (not subject to change) will be allowed.
  • A single visitor may be permitted in the Emergency Department at the discretion of the clinical team. If the patient becomes a person under investigation (PUI) for COVID-19, the visitor’s information will be taken and they will be instructed to leave.

In these cases, visitors will have to submit to a verbal health screening, temperature scan, and other infection control protocols.

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What to Bring

Proof of Identification and Insurance Cards

Bring a driver's license or other proof of identification, as well as appropriate insurance cards, including Medicare and other insurance identification cards, to ensure receipt of proper credit for your insurance coverage.

Comfort Items

To make your stay more comfortable, we recommend that you bring a bathrobe, slippers, desired walking shoes, nightgown or pajamas and toiletries. The hospital will provide other necessary articles.

Electric razors and blow-dryers are permitted, but the hospital does not take responsibility for their safekeeping.

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Safekeeping Your Belongings

The hospital is not responsible for cash, valuables and personal items you take to your room with you. This includes eyeglasses, hearing aids, dentures, canes, prostheses, wheelchairs and other easily misplaces items.

Dentures, Eyeglasses or Contact Lenses

If you wear dentures, eyeglasses or contact lenses, you should keep them in protective containers, labeled with your name, when not in use. Never place dentures on meal trays, put them under the pillow, or wrap them in napkins, otherwise they may be easily lost.

Jewelry and Valuables

All jewelry and valuables should be sent home or placed in the hospital safe.

  • If any personal items are brought to you or taken home after admission to your room, notify your nurse who will then add to or delete these items from the original listing of your personal belongings.
  • Any items left behind in rooms not claimed within one month (30 days) after discharge, will be disposed of.

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Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

Skype service is available by appointment. To make arrangements, please contact the patient representative at (716) 828-2044 or the nursing supervisor.

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Telephone Service

Telephone service is free.

You will be able to receive incoming telephone calls and place outgoing local calls from the telephone in your room. Outgoing calls can be made by dialing “8” and then the telephone number you are calling.

Long distance telephone calls can be made at your own expense by dialing “8” and then “0”. 

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Television services are complimentary.

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Flowers and Mail

Any mail, packages, or flowers will be delivered daily to your room. Outgoing mail may be given to your nurse. Mail received after your discharge will be forwarded to your home.

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The Buffalo News and USA Today are available to purchase in newspaper boxes in the main lobby on the 2nd floor. Magazines and other reading materials are on sale in the Mercy Tree Gift Shop on the 3rd floor.

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Patient Meals

Nourishing and well-balanced meals are an important part of your treatment and recovery. A Registered Dietition works closely with your physician to provide you with individualized nutritional care. You will receive a meal based on your physician’s order. Please alert your caregivers to any allergies or food intolerances that you may have.

Meal Selection

A hospitality associate will assist you with your meals. Each evening, a hospitality associate will review the next day’s
menu so that you may choose items within your prescribed diet. If you were admitted to the hospital after menus have been selected, please notify your hospitality associate to make menu selections. 

Meal Times

Meals are served at the following times:

  • Breakfast: 7:10 a.m. - 9:30 a.m.
  • Lunch: 11:10 a.m. - 1:30 p.m.
  • Dinner: 4:10 p.m. - 6:30 p.m.

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Language Services

Video Remote Interpreting (VRI) for more than 200 languages is available through iPads and desktop computers on portable carts that can be wheeled into patient rooms. Medically trained and certified interpreters translate through a live, web-based video conference, similar to Skype. At the push of a button, a healthcare provider is connected to the interpreter within seconds. 

American sign language interpreters are also available through VRI and in-person on a case-by-case basis.

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Patient Representative

The Patient Representative program is designed to help you with any questions or concerns that may arise during your stay with us at Mercy Hospital. If you or your family members have any questions about your hospitalization, hospital policy, or have a special request, please ask to see the patient representative or call (716) 828-2044.

Information shared is confidential.

Patient Experience

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

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Spiritual Care

Each of us at some time has experienced the illness of a loved one. It can be an anxious, lonely and frightening time for patients and family members. A chaplain is on call 24-hours-a-day and is available if you would like someone to talk with you, want to share your gratitude and relief, or simply want someone to be with you during a difficult time.

Click here for more information.

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Smoke-free Campus

Please note that as of July 4, 2009, smoking is not permitted anywhere on hospital property and off-site locations. This new smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.