Mercy Hospital Patient & Visitor Information | Catholic Health

Mercy Hospital of Buffalo » Mercy Hospital Patient & Visitor Information

Mercy Hospital Policies

We understand that a hospital stay or visit can feel overwhelming or stressful. Our staff is eager to do anything we can to make you feel at ease, and we have a comprehensive patient guide that outlines all of our policies, guidelines, services and more regarding your stay at Mercy Hospital of Buffalo.

Mercy Hospital Patient Guide

Parking

Hourly parking is available for a nominal fee in the hospital’s parking ramp located at the corner of Abbott Road and Lorraine Avenue. Valet parking is always available at the hospital’s front entrance.

3-day parking pass $20.00
7-day parking pass $50.00
30-day parking pass $150.00

Visitors - Inpatient

Visiting hours are from 9:00 a.m. - 9:00 p.m. daily for general hospital patients, and 10:00 a.m. - 8:00 p.m. for critical care, CVICU, and ICU patients. Up to two visitors, age 12 and older, are recommended. Exceptions may be made for the Maternal Child Unit.

Patient Education Channels

Mercy Hospital is pleased to offer our patients access to a full library of health education videos through our Mercy TV Patient Education Channel (channel 132) and our Newborn Channel (channel 133). Speak to your nurse or view the Mercy Hospital Patient Guide for access information.

Patient Meals

Our room service dining program allows patients to choose their meals from a restaurant-style menu. Meals will be delivered within 45 minutes of ordering.

Offered daily: 7:00 am - 7:00 pm
• Select from our room service menu
• Dial to order: 1-FOOD (x13663) (room phone) or (716) 828-3663 (cell phone).

Visitor Food Options

Guests and visitors have several options within the hospital!
• The Mercy Cafe is on the 3rd floor, open 6:30 a.m. - 7:00 p.m.
• Tim Hortons is located in the lobby and is open 24/7.
• Freshens Fresh Food Studio (coming soon) is on the 3rd floor, open 11:00 a.m. - 11:00 p.m.

Hospital Chapel

The Mercy Chapel is on the 3rd floor and is open to all from 8:00 a.m. - 8:00 p.m.

CATHOLIC MASS:
Monday - Friday: 12:00 p.m.
Sunday: 10:00 a.m.
All Masses are broadcast live on
patient televisions, Channel 134.

EUCHARIST:
Communion is distributed to Catholic patients daily, as allowed.

Patient Feedback

For any questions or concerns during your stay, call our Patient Representative at (716) 828-2044.

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

Pet Therapy

Through a partnership with SPCA's Paws for Love program, Mercy Hospital offers pet therapy to patients. Specially trained dogs and their handlers visit hospital units regularly, providing patients with much appreciated cuddle time.

For more information, please call Lisa Carey, Coordinator of Volunteer Services, at (716) 706-2391.

General Patient & Visitor Policies

While each hospital has its own set of patient and visitor policies, there are some guidelines that cover all Catholic Health facilities. These are some of the common topics you may be looking for guidance on that are relevant across the entire Catholic Health network.

Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

Safekeeping Your Belongings

The hospital is not responsible for cash, valuables and personal items you bring into your room. Keep dentures, eyeglasses or contact lenses in protective cases labelled with your name. Ask a nurse to place valuables in the hospital safe.

Flower Deliveries

If you are ordering flowers for a patient, it is not necessary to include the room number. The florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

Language Services

Video Remote Interpreting (VRI) for more than 300 languages is available through iPads and desktop computers on portable carts. Interpreters translate through a live, web-based video conference. American sign language interpreters are also available through VRI or in-person.

Smoke-Free Campus

As of July 4, 2009, smoking is not permitted anywhere on hospital property and off-site locations. This new smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.

Special Communication Needs

All patients are assured equal and
effective access to our healthcare
services. Contact your nurse if you need any of the following devices and/or services:

• TTY-TTD (telecommunication for
the deaf and hearing impaired)
• Phone Amplifier
• Sign and foreign language interpreter service (remote video)
• Closed Captioned TV

Discover the Catholic Health Experience

Catholic Health is centered on a patient-focused approach to care. At every stage of your care journey, we'll do everything we can to provide the right information to help make you feel at ease. Learn more about our approach to care and review other patient resources.

Learn More

Patient & Visitor Information

Mercy Hospital of Buffalo