There is no cost to park at Kenmore Mercy Hospital.
Please notify hospital staff if you are parking your vehicle in the hospital parking lot during your stay.
Daily: 9:00 a.m. - 9:00 p.m.
Catholic Health supports visitation options that work best for patients and their visitors.
Hours may change. Be sure to check our website or the front desk at (716) 447-6262.
Our room service dining program allows patients to choose their meals from a restaurant-style menu. Meals will be delivered within 60 minutes of ordering.
Offered daily: 6:30 am - 7:00 pm
• Select from our room service menu
• Dial to order: 7-FOOD (x73663) (room phone) or (716) 447-3663 (cell phone).
The Kenmore Mercy Hospital Cafeteria, located on the lower level, is open daily.
Monday - Friday: 7:30 a.m. - 7:00 p.m.
Saturday - Sunday: 11:30 a.m. - 7:00 p.m.
Tim Hortons® is located in the lobby. 6:00 a.m. - 11:00 p.m.
Guest trays from our room service menu are available for $6.
The hospital chapel is on the 2nd floor and is open to all 24 hours a day.
CATHOLIC MASS:
Sunday: 10:30 a.m.
Wednesday: 12:00 p.m.
All Masses are broadcast live on
patient televisions, Channel 87.1.
EUCHARIST:
Communion is distributed to Catholic patients daily, as allowed.
CHAPLAIN:
Friday: 8:00 a.m. - 5:00 p.m. Saturday - Sunday: 8:00 a.m. - 4:00 p.m.
Kenmore Mercy Hospital uses a visit management system that includes photographic identification for our visitors.
Please have your driver's license or state issued identification ready when you enter the facility so that we can print an adhesive visitor pass for you.
For any questions or concerns during your stay, call our Patient Advocate at (716) 447-6914.
For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.
Hours: Monday - Friday: 7:30 a.m. - 4:30 p.m.
Located on the first floor of Kenmore Mercy Hospital, the Willow Tree Gift Shop caters to the needs of patients, visitors and staff.
You may reach the Willow Tree Gift Shop by calling (716) 447-6181.
Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."
The hospital is not responsible for cash, valuables and personal items you bring into your room. Keep dentures, eyeglasses or contact lenses in protective cases labelled with your name. Ask a nurse to place valuables in the hospital safe.
If you are ordering flowers for a patient, it is not necessary to include the room number. The florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.
Video Remote Interpreting (VRI) for more than 300 languages is available through iPads and desktop computers on portable carts. Interpreters translate through a live, web-based video conference. American sign language interpreters are also available through VRI or in-person.
As of July 4, 2009, smoking is not permitted anywhere on hospital property and off-site locations. This new smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.
All patients are assured equal and
effective access to our healthcare
services. Contact your nurse if you need any of the following devices and/or services:
• TTY-TTD (telecommunication for
the deaf and hearing impaired)
• Phone Amplifier
• Sign and foreign language interpreter service (remote video)
• Closed Captioned TV
