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Sisters of Charity Hospital » Sisters of Charity Hospital Patient & Visitor Information
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Sisters of Charity Hospital Policies

We understand that a hospital stay or visit can feel overwhelming or stressful. Our staff is eager to do anything we can to make you feel at ease, and we have a comprehensive patient guide that outlines all of our policies, guidelines, services and more regarding your stay at Sisters of Charity Hospital of Buffalo.

Download Patient Guide
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Parking

Parking is available for patients and visitors in the front parking lot of the hospital for a nominal fee.

There is 24-hour access to the parking machines in the parking lot and the lobby pay stations. Parking for handicapped visitors is available in this parking lot.

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Hospital Chapel

The Marillac Chapel is located on the second floor. It is open 24 hours a day and is open to all. An Islamic prayer room is available on the fourth floor.

Catholic Mass held Monday & Wednesday at 11:00 a.m.

Communion is distributed to Catholic patients regularly. Dial "0" to request.

Chaplain available 24/7. Ask your nurse for assistance.

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Patient Meals

Our room service program allows you to choose when and what you would like to eat. Your Room Service Ambassador is available to assist you during your stay.

To order, dial extension 25777 between 7:00 a.m. - 7:00 p.m.

Your meal will be delivered within 45 minutes.

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Pharmacy & Gift Shop

Located in our main lobby, the Pharmacy & Gift Shop offers OTC medications, gifts, balloons, flowers and toiletries.

You may reach the Pharmacy & Gift Shop by calling (716) 862-1575.

Monday - Friday: 10:00 a.m. - 6:00 p.m.
Saturday: 11:00 a.m. - 3:00 p.m.

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Visitors - Inpatient

Visiting hours are daily: 9:00 a.m. - 9:00 p.m.

Critical Care Units are limited to two visitors at a time during visiting hours.

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Beautician & Barber Services

Beautician and barber services, bedside or in the shop, are available.

Appointments may be made by dialing the operator or by calling 862-1244. Patients must have their doctors' permission for this service.

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Patient Feedback

For any questions or concerns during your stay, call our Patient Advocate at (716) 862-1390 or ext. 21390

For those who would like to discuss concerns about a recent visit and are no longer in the hospital, please call (716) 923-1885.

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Visitor Food Options

Visitors may order from the room service menu for a fee. Ask your Ambassador for details.

The Sisters Hospital Cafeteria is located on the first floor and is open daily from 6:30 a.m. - 7:00 p.m.

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General Patient & Visitor Policies

While each hospital has its own set of patient and visitor policies, there are some guidelines that cover all Catholic Health facilities. These are some of the common topics you may be looking for guidance on that are relevant across the entire Catholic Health network.

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Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

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Safekeeping Your Belongings

The hospital is not responsible for cash, valuables and personal items you bring into your room. Keep dentures, eyeglasses or contact lenses in protective cases labelled with your name. Ask a nurse to place valuables in the hospital safe.

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Flower Deliveries

If you are ordering flowers for a patient, it is not necessary to include the room number. The florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

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Language Services

Video Remote Interpreting (VRI) for more than 300 languages is available through iPads and desktop computers on portable carts. Interpreters translate through a live, web-based video conference. American sign language interpreters are also available through VRI or in-person.

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Smoke-Free Campus

As of July 4, 2009, smoking is not permitted anywhere on hospital property and off-site locations. This new smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.

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Special Communication Needs

All patients are assured equal and
effective access to our healthcare
services. Contact your nurse if you need any of the following devices and/or services:

• TTY-TTD (telecommunication for
the deaf and hearing impaired)
• Phone Amplifier
• Sign and foreign language interpreter service (remote video)
• Closed Captioned TV

Discover the Catholic Health Experience

Catholic Health is centered on a patient-focused approach to care. At every stage of your care journey, we'll do everything we can to provide the right information to help make you feel at ease. Learn more about our approach to care and review other patient resources.

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Request An Appointment

Fill out a quick form and a Catholic Health representative will call you to schedule an appointment.

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(716) 706-2112