Sisters of Charity Hospital is unlike any other maternity hospital in Western New York. Our personal approach and genuine love for what we do makes Sisters Hospital the ideal setting for families choosing where to deliver their babies.

Among what sets us apart:

  • Private patient rooms
  • Room service for meals, just like at a hotel
  • Critical care units for moms and babies who require intensive care
  • A gift bag for new parents that includes a Halo sleep sack

Tour Our Hospital

To schedule a tour of our maternity unit, please contact us several weeks before your due date. Call HealthConnection at (716) 706-2112.

If you are attending one of our Prepared Childbirth classes, your tour is scheduled as part of your program. You do not need to make separate arrangements.

Birthing Rooms


We have 12 labor and delivery suites. Two new rooms were added in 2014. All birthing rooms have modern equipment and fetal monitors that allow you to walk and move during labor. Should you need a cesearan section, our operating rooms are on the same floor, just steps away.

Mother Baby Unit

Following the birth of your child, you will be admitted to our Mother Baby Unit (MBU) on the second floor to rest and bond with your baby.

In the Mother Baby Unit, one nurse will care for both you and your baby. This model is called couplet care, and it enables us to spend more time with each patient.

Dimmer lights in our patient rooms make it possible for babies to stay comfortably with Mom and Dad. We encourage new parents to keep the baby with you for your entire stay to enhance parent-infant bonding. This includes keeping the baby with you throughout the night – the baby sleeps in their crib while you sleep in your bed. 

We utilize our newborn nursery for procedures like blood draws, circumcisions, and hearing screens. If your baby is having any delays in transitioning outside the womb, we will take them to the nursery and observe them closely. As soon as they are stable, we will return them to you. 

If babies need Neonatal Intensive Care, they will need to be moved onto the Neonatal Intensive Care Unit (NICU) on the fourth floor.  

Private Patient Rooms

There are 29 standard patient rooms in the MBU; all are private and include a private shower and bath. Standard rooms include a sleeper chair for a visitor to spend the night.

On the rare occasion that all private rooms are occupied, semi-private rooms are used.

Room Service

At Sisters Hospital, meals are delivered much like room service at a hotel. Patients can call our "At Your Service" room service number (5777) any time between 7 a.m. and 7 p.m. and order food of their choosing.

Each meal is cooked-to-order, prepared with fresh ingredients, and every tray is delivered within 45 minutes or less of the time it is ordered.

"The Golden Hour"

When that tiny baby is placed into your arms, he or she is the ultimate reward for your nine months of careful preparation. You may not know that what you and others around you do in that very first hour of your baby’s life can have a significant—even lifelong —impact on the bond you have with your baby.

Why do we believe the first hour is so important? Many amazing changes take place in a new mother during and right after the birth process. The work of labor generates changes in your brain chemistry that increase your desire for nurturing. Skin-to-skin contact with baby and suckling at the breast release mothering hormones that are the basis for mother’s intuition. These hormones also cause the uterus to contract, shrink, and stop bleeding. 

Research has shown that having a first breastfeeding within the first hour of life improves infant survival and prolongs the duration of exclusive breastfeeding. Allowing the new mom and baby to enjoy the first breastfeeding together and experience the intimacy of skin-to-skin contact before anything else is done eases baby’s transition from the womb into the world. It stabilizes baby’s heart rhythm, body temperature, and breathing.

The baby just spent many months wrapped in the security and warmth of your womb, hearing the sound of your voice, heartbeat, and breathing. Continue this symbiotic relationship as best as you can right away to minimize the shock to baby. Spending that first hour enveloped in each other’s presence lets you both know that everything is right with the world. It awakens the mother inside you, bonds the baby to his primary caregiver, and sets the stage for the coming hours, days, and years. Dad can also get involved by placing his hands on baby, talking quietly, letting baby gaze at his face and spending time holding baby after the first feeding is done.

Intensive Care for Both Mom & Baby

Mercy Hospital and Sisters of Charity Hospital are the only hospitals in Western New York that can provide critical care for both mom and baby, with adult and neonatal intensive care units (ICUs) under one roof. 

Learn about our NICU.