A medical emergency is a situation in which immediate medical care is needed.
When an emergency hits, and you don't go to the closest ER, you're gambling with your future.
Kenmore Mercy Hospital has invested millions in an ER that brings emergency care to all of North Buffalo and the Tonawandas, 24/7. Whether it's a stroke or heart attack, a broken bone or a new baby, our board-certified physicians will be going out of their way, not you.
Our emergency department is staffed by a team of certified emergency physicians, physician assistants, nurses and nurse attendants whose services are available 24 hours a day, everyday.
When You Arrive at the Emergency Room
Patients in the ER are seen based on the seriousness of their illness, not the time of arrival.
When you arrive in the ER for care, either by ambulance or private transportation, your treatment begins when you first speak to a triage nurse about your condition. The triage nurse will take some preliminary information, including the reason for your visit, a brief medical history, and a list of any medications you are taking. He or she will also take your temperature, heart rate, and blood pressure and assign you to a section of the ER most appropriate to handle your condition.
Following triage, a registration clerk will record some basic medical and insurance information. If you are a former patient, some of this data may already be in the computer system. However, you may be asked to verify its accuracy. If you are too ill, a family member or friend may do this for you. The clerk will ask you or a family member to sign a consent form giving our medical team permission to treat you.
Emergency Room Policies
Kenmore Mercy strives to provide a safe, comfortable environment for our ER patients. Please be mindful of our policies when you visit the ER.
Wait Time Policy
Your health and well-being are important to us. We will do all we can to reduce your wait time and provide you with quality care in a timely manner. However, we must care for our ER patients based on the seriousness of their condition and not on time of arrival.
For the latest visitor guidelines, please click here..
Cell Phone Policy
The use of cell phones in patient care areas is prohibited. Please ask one of our staff to show you where you may use your cell phone.