OLV Family Care Center

A Department of Sisters of Charity Hospital

Plan Your Visit

227 Ridge Rd
Lackawanna, NY 14218
Phone Number

Servicing Hours

Telephone Hours

Monday - Friday: 8 a.m. to 4:30 p.m.

Office Hours

Monday - Thursday: 8 a.m. to 5 p.m.

Friday: 7 a.m. to 4 p.m.

Walk-in Hours

Monday - Friday: 8 a.m. to 11 a.m.

During walk-in hours, current patients may see a provider without an appointment for non-emergencies.

Nutrition Counseling

Friday: 1 p.m. to 4 p.m.

About

The team of medical professionals at OLV Family Care Center seeks to be a community health resource for your non-emergent medical needs. Our providers take the time to form one-on-one relationships with each of our patients to ensure that you and your loved ones receive the highest quality primary care, pediatrics, and nutrition counseling services.

The OLV Family Care Center provides healthcare services for the entire family. As a practice, our pediatric services extend to children who are at least 6 years old. If you are in need of services for someone who is younger than 6 years old, please find a pediatrician near you.

Services

Primary Care – Our primary care physicians are here to provide a constant support system for our patients to lean on. Few things are more important than your health, which we treat by conducting annual physicals, providing care for your non-emergent medical needs, and assessing symptoms for specialist referrals.

Nutrition Counseling – Counseling sessions with our expert dietitians provide a way for patients to examine how their lifestyle and diet are reflected in the way they feel. We hold ourselves to the highest standard of care by taking the time to understand patient concerns and observing your privacy.

Pediatrics – Pediatricians provide care for children and young adults up to the age of 21. Our trusted physicians focus on ensuring your loved ones' health by treating everything from minor injuries to complex health conditions. We encourage patients to visit our office for annual physicals, sick visits, and preventative healthcare.

Payment & Insurance

The Catholic Health primary care centers accept most insurances, including Medicaid and Medicare.

Don't have insurance? You may qualify for insurance through the NYS of Health. We have representatives available to assist you in the application process.

We can assist you in applying for food stamps (WIC), pharmaceuticals (EPIC), help with your heating bills (HEAP) and health insurance.

Please download the form below and mail it to the address or fax number detailed below:

Download the New York State Health Marketplace Form

ARTC
144 Genesee Street, 3rd Floor
Attention: Jody C.
Buffalo, NY 14203

-or-

Fax to (716) 601-3610
Attention: Jody C.

Questions about your bill? Please contact our Revenue Management Center at (716) 601-3600.

Prescription Refills

Prescriptions will only be refilled during office hours. Please plan ahead so that you do not run out of important medicines. Always have the phone number of your pharmacy available when you call the office.

To expedite your request, you can also ask your pharmacy to send us an e-request for a prescription refill.

Emergencies

Call 911 (Emergency Medical Services) for any life threatening emergency that requires immediate medical care (inability to breathe, severely choking, unconsciousness, seizure, etc.). For poisonings, call the Poison Control Center (716) 878-7654 or 1-800-222-1222.

After-Hours Calls

If you become ill or are injured after office hours, during the weekend, or a holiday, your call to the office will go through our answering service. Please limit calls to emergencies or other urgent problems that cannot wait until morning.

Primary Care

Our part: Showing genuine compassion and care for each and every one of our patients, so you always have a place to turn with your non-emergent healthcare needs.

Catholic Health’s board-certified physicians place the utmost importance on getting to know you – your family history, risk factors, overall wellness, and any other related conditions. Together, we will make decisions about what’s best for you and your health.

The relationship between a patient and their primary care doctor is one of the most significant links in healthcare. We’re able to translate your symptoms so they can be understood by other caregivers, and coordinate a care plan based on our familiarity with your health history. We work to remain your touchpoint between how you’re feeling – in your own words – and recommending resources in the larger medical community.

Primary Care Services 

Here are some primary care services provided by Catholic Health physicians:

  • Treatment of common illnesses
  • General physicals and preventative care
  • Recommended immunizations
  • Blood testing and specialist referrals
  • Diagnosis and management of chronic conditions

Your part: All we ask is that you play an active role in your healthcare. Learn about yourself and what you can do to stay as healthy as possible. Understand how certain habits and lifestyle choices can impact your health.

And above all, know that an annual physical is vital to maintaining optimum health and wellness, as well as tracking changes in your growth and development. We’re committed to helping you live your healthiest life possible – schedule an appointment today.

Parking

Free parking is available for patients and their families at OLV Family Care Center in the lot located behind our facilities. 

Recognize an Associate

Catholic Health strives to provide quality care and outstanding service. Take the time to cheer on and recognize an associate(s) that exceeded your expectations. To recognize an associate click here.