OLV Family Care Center

A Department of Mercy Hospital of Buffalo

Plan Your Visit

227 Ridge Rd
Lackawanna, NY 14218
Phone Number

Servicing Hours

Telephone Hours

Monday - Friday: 8 a.m. to 4:30 p.m.

Office Hours

Monday - Thursday: 8 a.m. to 5 p.m.

Friday: 7 a.m. to 3 p.m.

Walk-in Hours

Monday - Friday: 9 a.m. to 10:30 a.m., 1 p.m. to 2:30 p.m.

During walk-in hours, current patients may see a provider without an appointment for non-emergencies.

Nutrition Counseling

Friday: 1 p.m. to 4 p.m.


Nutrition Counseling
Primary Care

The OLV Family Care Center provides healthcare services for the entire family. As a family practice, our pediatric services extend to children who are at least 6 years old. 

If you are in need of services for someone who is younger than 6 years old, please find a pediatrician near you.

Payment & Insurance

The Catholic Health primary care centers accept most insurances, including Medicaid and Medicare.

Don't have insurance? You may qualify for insurance through the NYS of Health. We have representatives available to assist you in the application process.

We can assist you in applying for food stamps (WIC), pharmaceuticals (EPIC), help with your heating bills (HEAP) and health insurance.

Please download the form below and mail it to the address or fax number detailed below:

Download the New York State Health Marketplace Form

144 Genesee Street, 3rd Floor
Attention: Jody C.
Buffalo, NY 14203


Fax to (716) 601-3610
Attention: Jody C.

Questions about your bill? Please contact our Revenue Management Center at (716) 601-3600.

Prescription Refills

Prescriptions will only be refilled during office hours. Please plan ahead so that you do not run out of important medicines. Always have the phone number of your pharmacy available when you call the office.

To expedite your request, you can also ask your pharmacy to send us an e-request for a prescription refill.


Call 911 (Emergency Medical Services) for any life threatening emergency that requires immediate medical care (inability to breathe, severely choking, unconsciousness, seizure, etc.). For poisonings, call the Poison Control Center (716) 878-7654 or 1-800-222-1222.

After-Hours Calls

If you become ill or are injured after office hours, during the weekend, or a holiday, your call to the office will go through our answering service. Please limit calls to emergencies or other urgent problems that cannot wait until morning.


Free parking is available for patients and their families at OLV Family Care Center in the lot located behind our facilities.