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Quality Scores

Our staff of 50 quality and patient safety specialists track more than 5,000 quality measures throughout our system to tell us where we're excelling and where we can improve.

All hospitals measure quality, but Catholic Health is the only healthcare system in Western New York that makes its quality data available directly to you and your family.

Measures

System-wide Measures

Women's Health

Adverse Events

Adverse events are events or errors that can cause unintentional harm to a patient as the result of medical intervention, rather than the underlying medical condition.

Most adverse events are preventable. Preventable events can result from poor communication, a lack of safeguards or checkpoints, or human error. Failure to follow recognized, evidence-based best practices or guidelines at the individual or system level can lead to an adverse event.

At Catholic Health, when an adverse event occurs, we fully investigate the occurrence and complete a root cause analysis (RCA) in order to determine the attributing factor(s). Findings may result in a change to a policy or procedure and/or education for our associates and providers.

Adverse Events

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Patient Experience Overall Rating

Upon discharge from the hospital, a random selection of adult patients will be mailed a survey based on criteria set by the Centers for Medicare & Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ). The questions cover a variety of topics including: pain management, communication, cleanliness, quietness, responsiveness of staff, discharge planning, overall rating and willingness to recommend our hospitals. 

The Overall Rating percentage includes only those patients that rated Catholic Health hospitals a top score of 9 or 10 on a 0-10 scale.  A higher percentage is better. 

Through our efforts to improve customer service, environmental and amenity issues, pain control and transition of care, we have achieved an improvement in our 2013 Overall Rating score. 

Patient Experience Ratings

State average based on First Quarter 2011 through Fourth Quarter 2012

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Patient Falls

While hospitals take precautions in preventing patient falls, they can occur for a number of reasons. Patients may be disoriented or have a weakened gait. They might not use the call button to ask for assistance, or a call may not be responded to immediately.

Fall prevention is a serious concern for all hospitals. By identifying patients at high risk for falls, providing timely risk reduction strategies and rounding frequently to address patient needs, Catholic Health aims to reduce fall occurrences.

Patient Falls

State average based on First Quarter 2011 through Fourth Quarter 2012

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Pressure Ulcers (Bed Sores)

The risk for pressure ulcers increases when patients are unable to shift their weight or move around independently. Prolonged pressure on certain areas of the body – often the heel, back and elbows – reduces circulation and cuts the supply of oxygen and vital nutrients. 

Daily skin assessments, frequent patient repositioning, skin protection strategies and specialty beds have all helped to reduce the incidence of pressure ulcers.

Pressure Ulcers

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Central Line Infections (Catheter-Associated Bloodstream Infections)

A central line is an intravenous line/ tube that goes into a large vein in order to administer medications or withdraw blood.

Central line infections can be avoided by maintaining a sterile environment and frequent oversight to ensure the line remains clean and protected.

We have implemented evidence-based practices (also known as the Institute for Healthcare Improvement (IHI) Central Line Bundle) in order to reduce the risk of infection. Components of the Central Line Bundle include, but are not limited to, proper hand hygiene, sterile technique and daily assessment.   

Central Line Infections

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30-Day Readmissions (All Causes)

A 30-day readmissions occur when a patient returns to the hospital soon after their previous stay. Better quality of care, thorough communication to the next transition of care and patient compliance with doctor instructions all can reduce the risk of a hospital readmission. 

30-day Readmissions

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Emergency Care

Catholic Health sees over 100,000 patients each year in its network of Western New York Emergency Departments.

Median Time from Emergency Department Arrival to When a Patient Was Seen by a Provider

Median Time Seen by a Provider

State median time based on third quarter 2011 - second quarter 2012 encounters

Median Time from Emergency Department Arrival to Admission to the Hospital as an Inpatient

Often, patients must undergo extensive testing before being admitted to a hospital.

Median Time Admitted to Hospital

State median time based on third quarter 2011 - second quarter 2012 discharges

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Additional Resources

External reports from trusted sources demonstrate how we compare to other healthcare providers in Western New York and across the country.

  • Hospital Compare - government website with quality data for over 4,000 Medicare-certified hospitals.
  • Joint Commission - accredits / certifies hospitals nationwide
  • The Leapfrog Group - allows you to search by city, state or hospital to see overall patient safety scores and scores for specific treatments, such as heart attack and weight loss surgery.

Get in Touch

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144 Genesee Street
Buffalo, NY 14203

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716-706-2112
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Our Affiliates

  • Bertrandchaffee
  • Catholic Medical Partners
  • Msmh