Language Assistance

Interpreter Services

Catholic Health provides free medical interpreter services to patients throughout Catholic Health who have limited English speaking skills, or visual or hearing impairments.

This service is available 24 hours a day, seven days a week.

How the Service Works

For people who can’t speak English or for those with visual or hearing impairments, the Language Assistance Program communicates your medical information to those responsible or assisting in your care.

To make sure patients can communicate important medical information, interpreters via phone service are available for foreign languages and on-site interpreters can be provided for patients with hearing impairments.

Availability

The program is available throughout Catholic Health – i.e. admission departments, emergency departments, primary care sites, diagnostic (x-ray/lab), therapy centers, hospital nursing floors, home care and skilled nursing facilities.

When accessing services through Catholic Health, look for the language information identification cards which are also available in patient registration areas. These cards will help us identify which language services you need assistance with.

Contact Us

If you or a family member needs interpreter assistance, contact the Language Assistance Coordinator at one of the Catholic Health facilities listed below or the supervisor where service is being accessed:

Mercy Hospital of Buffalo
Anne McGillicuddy, Patient Representative
565 Abbott Road
Buffalo, NY 14220
Phone: (716) 828-2098
Fax: (716) 828-2700

Kenmore Mercy Hospital
Kathy Kanaley, Patient Representative
2950 Elmwood Avenue
Kenmore, NY 14217
Phone: (716) 447-6914
Fax: (716) 447-6090

Sisters of Charity Hospital, St. Joseph Campus
Debbie Spatz, Patient Representative
2605 Harlem Road
Cheektowaga, NY 14225
Phone: 891-2689
Fax: 891-2616

Sisters of Charity Hospital
Carol Cox, Patient Representative
2157 Main Street
Buffalo, NY 14214
Phone: 862-1390
Fax: 862-1684