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Language Assistance

Catholic Health provides free medical interpreter services to patients who have limited English speaking skills, or visual or hearing impairments.

This service is available 24 hours a day, seven days a week.

To make sure patients can communicate important medical information, interpreters via phone service are available for foreign languages and on-site interpreters can be provided for patients with hearing impairments.

Accessing Our Interpreter Services

The program is available throughout Catholic Health – i.e. admission departments, emergency departments, primary care sites, diagnostic (x-ray/lab), therapy centers, hospital nursing floors, home care and skilled nursing facilities.

When accessing services through Catholic Health, look for the language information identification cards which are also available in patient registration areas. These cards will help us identify which language services you need assistance with.

Contact Us

If you or a family member needs interpreter assistance, contact the Language Assistance Coordinator at one of the Catholic Health facilities listed below or the supervisor where service is being accessed: 

Mercy Hospital of Buffalo
Michele Blackburn, Patient Representative 
565 Abbott Road
Buffalo, NY 14220
Phone: (716) 828-2044

Kenmore Mercy Hospital
Kathy Kanaley, Patient Representative 
2950 Elmwood Avenue
Kenmore, NY 14217
Phone: (716) 447-6914

Sisters of Charity Hospital, St. Joseph Campus
Debbie Spatz, Patient Representative 
2605 Harlem Road
Cheektowaga, NY 14225
Phone: (716) 891-2689

Sisters of Charity Hospital
Carol Cox, Patient Representative 
2157 Main Street
Buffalo, NY 14214
Phone: 862-1390
Fax: (716) 862-1684