Emergency Medicine

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Catholic Health Locations

Kenmore Mercy Hospital
2950 Elmwood Avenue
Kenmore, NY 14217
Phone & Hours

Mercy Ambulatory Care Center
3669 Southwestern Boulevard
Orchard Park, NY 14127
Phone & Hours

Mercy Hospital of Buffalo
565 Abbott Road
Buffalo, NY 14220
Phone & Hours

Mount St. Mary's Hospital
5300 Military Road
Lewiston, NY 14092
Phone & Hours

Sisters of Charity Hospital
2157 Main Street
Buffalo, NY 14214
Phone & Hours

St. Joseph Campus
2605 Harlem Road
Cheektowaga, NY 14225
Phone & Hours

A medical emergency is a situation in which immediate medical care is needed.

When an emergency hits, and you don't go to the closest ER, you're gambling with your future.

Catholic Health is investing millions in an ER network that brings emergency care to all of Western New York, 24/7. Whether it's a stroke or heart attack, a broken bone or a new baby, our board-certified physicians will be going out of their way, not you.

Our emergency departments are staffed by a team of certified emergency physicians, physician assistants, nurses and nurse attendants whose services are available 24 hours a day, everyday.

When You Arrive at the Emergency Room

Patients in the ER are seen based on the seriousness of their illness, not the time of arrival.

When you arrive in the ER for care, either by ambulance or private transportation, your treatment begins when you first speak to a triage nurse about your condition. The triage nurse will take some preliminary information, including the reason for your visit, a brief medical history, and a list of any medications you are taking. He or she will also take your temperature, heart rate, and blood pressure and assign you to a section of the ER most appropriate to handle your condition.

Following triage, a registration clerk will record some basic medical and insurance information. If you are a former patient, some of this data may already be in the computer system. However, you may be asked to verify its accuracy. If you are too ill, a family member or friend may do this for you. The clerk will ask you or a family member to sign a consent form giving our medical team permission to treat you.


At most hospitals, only two (2) visitors will be allowed per patient at one time due to space limitations and to protect patient privacy.

There may be times when our staff must ask visitors to return to the waiting area to maintain the privacy and dignity of patients during treatment. Our staff will allow visitors to return as soon as possible.

Visitors must be at least 14 years old. Please make sure younger children are properly supervised in the waiting room.

Use of Cell Phones

Cell phone usage is prohibited in patient care areas. There are designated areas for cell phone use. A public pay phone is available for visitor use in the waiting room.