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For Patients

Thank you for choosing Catholic Health for your healthcare needs. We’ve provided the information below to help make your visit with us as successful as possible.

Map & Directions Parking Appointments Hospital Admission Billing & Pricing Health Records

Send Us Your Feedback

We love hearing from our patients! Use our email form to tell us what you liked about your visit or what could be improved.

Should you have questions or concerns regarding the care that you have received at one of our hospitals, please contact a patient representative at the appropriate hospital:

For any other Catholic Health facility, please email us by filling out our contact form.

Send a Thank You Card

If you would like to thank a member of our staff for the excellent care that he or she provided, please click here to send him or her an eCard.

Driving Directions

Directions to each of the Catholic Health facilities can be found below:

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Parking is free of charge at each of our facilities, with the exception of Sisters of Charity Hospital in Buffalo and Mercy Hospital of Buffalo, where a nominal fee applies.

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For assistance in choosing a physician or facility, please call our HealthConnection line at (716) 706-2112, 8 a.m. to 4 p.m., Monday - Friday.

To make an appointment at one of our facilities, please call the facility directly.

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Hospital Admission

Our patient guide prepares patients for admission to one of our hospitals. To read our guide, please choose a hospital below:

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Billing, Pricing and Payment

Questions About Your Bill

Insurance Coverage

Catholic Health accepts most insurances. To learn if Catholic Health’s services are covered under your insurance plan, please contact your insurance provider.

Don't Have Insurance?

If you do not have insurance, Catholic Health may be able to provide financial aid or assist you in obtaining free or low-cost health insurance.

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Health Records

Read our privacy policy to learn how your medical information may be used and disclosed.

To obtain a copy of your medical records, please fill out an authorization form and mail or fax it to the hospital at which you received care.

If you are requesting medical records from any other Catholic Health facility, please contact the hospital of which the facility is a department. For example, Mercy Comprehensive Care Center is a department of Mercy Hospital of Buffalo. If you are a patient at Mercy Comprehensive Care Center, requests for medical records should be submitted to Mercy Hospital of Buffalo.

To determine which hospital oversees the facility at which you received care, visit the facility section of the website and locate the page for the facility at which you received care. The information will be listed at the top of the page.

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Get in Touch

Postal Mail
144 Genesee Street
Buffalo, NY 14203

Click here to email us

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Our Affiliates

  • Bertrandchaffee
  • Catholic Medical Partners
  • Msmh