Mercy Nursing Facility at OLV
A Department of Mercy Hospital of Buffalo
OLV Senior Neighborhood
55 Melroy Avenue
Lackawanna, NY 14218
Tour Our Facility
To schedule a tour, please call the number listed above.
Private Rooms for all Residents
Mercy Nursing Facility at OLV is a nursing home with four floors and 84 beds. Our residents live in a household model. On each floor, you will find:
- a living room with a flat screen TV and fireplace
- a spa bathing area
- kitchen and laundry
- a large dining and activity area
Each resident has a private room with individual temperature controls. Dutch doors allow a resident to enjoy the hubbub of activity while having the privacy of their own room.
For residents who are at risk of wandering, Mercy Nursing Facility at OLV employs the following safety measures:
- Closed-circuit cameras at exits
- Stairwells and service elevators that can be accessed only with employee ID badges
- A dexterity cover over the buttons in the visitors' elevator – to select a floor, users must push a pen through a hole, a task that deters residents who have dementia
Wireless internet is available to residents who own computers or who borrow laptops from Mercy Nursing Facility.
Although our laptops are not equipped for video chats, staff may be able to accommodate video chat requests with advance notice. Visitors are welcome to bring their own laptops to arrange for video chats between a resident and a remote family member.
Becoming a Resident
To become a resident, download an application at the link to the left. Fax it to (716) 923-4894 or mail it to the following address:
144 Genesee Street
Buffalo, NY 14203
Visitors are welcome at any time, but we suggest that you visit between 11 a.m. and 9 p.m. to allow our residents adequate time for personal care and rest.
Awards & Recognitions
Mercy Nursing Facility at OLV has been consistently rated one of the top nursing homes in the country.
Providigm Embracing Quality Award (2014 - 2015)
Mercy Nursing Facility at OLV was the only nursing home in New York State to receive this award in 2015. It was one of two in 2014.
Skilled nursing facilities were eligible to win an Embracing Quality Award if they achieved standards for Quality Assurance and Performance Improvement (QAPI) as required by Providigm’s Accreditation Standards for QAPI.
New York State Department of Health - Five-star Quality Rating (2015)
Mercy Nursing Facility at OLV has received a rating of five-star rating in the government quality rating system.
The CMS (Centers for Medicare & Medicaid Services) Five-Star Quality Rating System takes into account:
- Health inspections
- Quality measures (i.e. prevalence of pressure sores)
My Innerview - Top 10% in Nation for Resident and Family Satisfaction (2011-2015)
Mercy Nursing Facility at OLV has been rated among the top 10% in the nation for resident and family satisfaction and is a winner of the Excellence in Action Award from MyInnerView, which recognizes superior customer and workforce satisfaction in nursing homes across the country.
Providigm - QAPI Accreditation (since 2013)
Providigm’s QAPI Accreditation is based on standards for excellence in continuously improving quality of care and life for nursing home residents.
We are a proud participant in the UB Institute for Person-Centered Care, an organization designed to provide better delivery of services to frail and vulnerable people, particularly the elderly.
Aimed at alleviating boredom, loneliness and helplessness, person-centered care is about ensuring dignity, personhood and purpose for vulnerable and frail individuals no matter where they live.
Make a Donation
The Continuing & Home Care Foundation supports Catholic Health's subacute, long-term care and home care facilities. Please consider donating to the foundation to make a real difference in the care for our elders.
For more information about the nursing home, please call (716) 819-5305 or email firstname.lastname@example.org.