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Mercy Nursing Facility at OLV

Address

55 Melroy Avenue
Lackawanna, NY 14218

Main Number

(716) 819-5300
(716) 819-5309 (fax)

The Mercy Nursing Facility at OLV offers skilled nursing and rehabilitative care. It previously was located at Mercy Hospital and moved to the OLV Senior Neighborhood on May 31, 2008.

The 84-bed facility features four floors of 21 residents, each living in a household model. On each floor, you will find:

• a living room with a flat screen TV and fireplace
• a spa bathing area
• kitchen and laundry
• a large dining and activity area

Aromas travel just as they would in your own home.

Residents are able to be part of all activities in day-to-day living. Each resident has a private room with individual temperature controls. Dutch doors allow a resident to enjoy the hubbub of activity while having the privacy of their own room.

Respect and compassion for the dignity and diversity of life are essential in caring for residents, regardless of age. The associates of Mercy Nursing Facility at OLV understand the importance of caring for the mind, body and spirit of each person.

Click here to read a Buffalo News article about the level of personal care provided at Mercy Nursing Facility at OLV.

Safety Features

For residents who are at risk of wandering, Mercy Nursing Facility at OLV employs the following safety measures:

• Closed-circuit cameras at exits
• Stairwells and service elevators that can be accessed only with employee ID badges
• A dexterity cover over the buttons in the visitors' elevator. Users must push a pen, which hangs next to the panel, through a hole to select a floor, a task that deters residents who have dementia

"We don't want to do anything to discourage their movement around their units," says Patricia Weeks O'Connor, executive director. "But we have security measures to keep them from going into areas where they would be misdirected."

Recognized by New York State Department of Health as Providing Excellent Care

Mercy Nursing Facility has received a “deficiency-free” survey from the Centers for Medicare and Medicaid Services (CMS) and the New York State Department of Health (NYSDOH), a designation that reflects our quality and safety of care.

CMS contracts with state health departments to visit nursing homes periodically to ensure providers are meeting national regulatory standards. The survey team looks at many aspects of quality and safety, including the care of residents, the interaction between residents and staff, and the nursing home environment.

According to the DOH, only seven percent of all nursing homes surveyed in New York State in 2009 were deficiency-free or received only minor deficiencies. In 2009, nursing homes in New York State received an average of seven citations during their health department surveys.

Becoming a Resident

To become a resident, download an application and submit it to CareConnection by faxing it to (716) 923-4894 or by mailing it to the following address: 

CareConnection
291 North Street
Buffalo, NY 14201

We encourage you to visit the facility prior to submitting your application to ensure it is the right fit. While we welcome visitors at any time, we encourage you to call the facility to schedule a private tour so that we can give you all of our attention.

To assist you in making your decision, we've created a nursing home checklist to help you evaluate the facilities you call or visit. Be sure to compare the lists for each. This will help you select a facility that is a good choice for you or your loved one.

Visitors

Visitors are welcome at any time, but we suggest that you visit between 11 a.m. and 9 p.m. to allow our residents adequate time for personal care and rest.

Alzheimer's Support Group

An Alzheimer's Support Group for caregivers or families of those who have Alzheimer's meets at Mercy Nursing Facility at OLV, 55 Melroy, Lackawanna. The meetings are on the 1st Wednesday of every month from 6 p.m. to 7 p.m. in the training lab on the 4th floor. The meetings are open to the community.

For more information, please contact Cathy Vitello at (716) 819-5282.

Make a Donation

The Continuing & Home Care Foundation supports Catholic Health's subacute, long-term care and home care facilities. Please consider donating to the foundation to make a real difference in the care for our elders.

More Information

For more information about the nursing home, please call (716) 819-5300 or email tpirrung@chsbuffalo.org.