OLV Family Care Center

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A Department of Mercy Hospital of Buffalo

The OLV Family Care Center provides healthcare services for the entire family. As a family practice, our pediatric services extend to children who are at least 6 years old. 

If you are in need of services for someone who is younger than 6 years old, please find a pediatrician near you.

Access Your Medical Records Online

Current patients can access their medical records by logging into our patient portal.

Patients can learn more about accessing their paper records on our Request Medical Records page. 

Get Directions


Telephone Hours: Monday - Friday: 8 a.m. to 4:30 p.m.

Office Hours: Monday - Thursday: 8 a.m. to 5 p.m., Friday: 7 a.m. to 4 p.m.

Walk-in Hours: 9 a.m. to 10:30 a.m., 1 p.m. to 2:30 p.m. (During walk-in hours, current patients may see a provider without an appointment for non-emergencies.)

Nutrition Counseling: Friday: 1 p.m. to 4 p.m.


227 Ridge Road
Lackawanna, NY 14218


(716) 822-5944


(716) 961-3721


Mercy Nursing Facility at OLV
OLV Senior Neighborhood


Nutrition Counseling
Primary Care

Walk-in Hours

Current patients may see a provider without an appointment for non-emergencies. Walk-ins are accepted at the following times:

  • 8 a.m. - 10:30 a.m.
  • 1 p.m. - 3:30 p.m.

If you are experiencing chest pains, shortness of breath or severe abdominal pain, call our office to speak to an RN. 

Payment & Insurance

The Catholic Health primary care centers accept most insurances, including Medicaid and Medicare.

Questions About Your Bill?

Please contact our Revenue Management Center at (716) 601-3600.

Don't Have Insurance?

If you are uninsured, you may qualify for insurance through the NYS of Health. We have representatives available to assist you in the application process.

Please download the form below and either mail it to:
144 Genesee Street 3rd Floor
Attention: Jody FC
Buffalo, NY 14203

or fax it to
(716) 601-3610
Attn: Jody FC

Download the New York State Health Marketplace Form

Prescription Refills

Prescriptions will be refilled only during office hours because we need your chart handy to check on dosages and disease status. Plan ahead so that you do not run out of important medicines.

Always have the phone number of your pharmacy available when you call the office.

To expedite your request, you can also ask your pharmacy to send us an e-request for a prescription refill.


Call 911 (Emergency Medical Services) for any life threatening emergency that requires immediate medical care (inability to breathe, severely choking, unconsciousness, seizure, etc.). For poisonings, call the Poison Control Center (716) 878-7654 or 1-800-222-1222.

After-Hours Calls

If you become ill or are injured after office hours or during a weekend or a holiday, your call to the office will go through our answering service. Please limit calls to emergencies or other urgent problems that cannot wait until morning.