OLV Family Care Center
A Department of Mercy Hospital of Buffalo
Access Your Medical Records Online
Current patients can access their medical records by logging into our patient portal.
Patients can learn more about accessing their paper records on our Request Medical Records page.
Join us for our Health Fair and Open House on Friday, April 29 from 10 a.m. to 2 p.m. Click here for more information.
Telephone Hours: Monday - Friday: 8 a.m. to 4:30 p.m.
Office Hours: Monday - Thursday: 8 a.m. to 5 p.m., Friday: 7 a.m. to 4 p.m.
Walk-in Hours: 9 a.m. to 10:30 a.m., 1 p.m. to 2:30 p.m. (During walk-in hours, current patients may see a provider without an appointment for non-emergencies.)
Nutrition Counseling: Friday: 1 p.m. to 4 p.m.
227 Ridge Road
Lackawanna, NY 14218
Current patients may see a provider without an appointment for non-emergencies. Walk-ins are accepted at the following times:
- 8 a.m. - 10:30 a.m.
- 1 p.m. - 3:30 p.m.
If you are experiencing chest pains, shortness of breath or severe abdominal pain, call our office to speak to an RN.
The Catholic Health primary care centers accept most insurances, including Medicaid and Medicare.
Healthcare assistance on a sliding fee scale is available for those who are under-insured or uninsured.
Don't Have Insurance?
If you are uninsured, you may qualify for Family Health Plus or Child Health Plus, which are public health insurance plans for New York State residents.
Fidelis representatives can help you apply for Fidelis in the waiting room on designated days. A Fidelis representative is in the office on Thursdays from 1 p.m. to 4 p.m. for regular Fidelis and on Fridays from 1 p.m. to 4 p.m. for Medicare patients.
If Fidelis representatives are not available on the day of your visit, they will schedule an appointment with you on a day that is convenient for you.
Prescriptions will be refilled only during office hours because we need your chart handy to check on dosages and disease status. Plan ahead so that you do not run out of important medicines.
Always have the phone number of your pharmacy available when you call the office.
To expedite your request, you can also ask your pharmacy to send us an e-request for a prescription refill.
Call 911 (Emergency Medical Services) for any life threatening emergency that requires immediate medical care (inability to breathe, severely choking, unconsciousness, seizure, etc.). For poisonings, call the Poison Control Center (716) 878-7654 or 1-800-222-1222.
If you become ill or are injured after office hours or during a weekend or a holiday, your call to the office will go through our answering service. Please limit calls to emergencies or other urgent problems that cannot wait until morning.