Home » Locations » Nursing Homes » Mercy Nursing Facility at OLV

Mercy Nursing Facility at OLV


55 Melroy Avenue
Lackawanna, NY 14218

Map and Directions

Main Number

(716) 819-5300
(716) 819-5309 (fax)

The Mercy Nursing Facility at OLV offers skilled nursing and rehabilitative care at the OLV Senior Neighborhood.

The 84-bed facility features four floors, where 21 residents each live in a household model. On each floor, you will find:

  • a living room with a flat screen TV and fireplace
  • a spa bathing area
  • kitchen and laundry
  • a large dining and activity area
  • Each resident has a private room with individual temperature controls. Dutch doors allow a resident to enjoy the hubbub of activity while having the privacy of their own room.

Photo Tour

Person-Centered Care

The Institute for Person-Centered Care

The Mercy Nursing Facility at OLV is a proud participant in the UB Institute for Person-Centered Care, an organization designed to provide better delivery of services to frail and vulnerable people, particularly the elderly. 

Aimed at alleviating boredom, loneliness and helplessness, person-centered care, at its most fundamental, is about ensuring dignity, personhood and purpose for vulnerable and frail individuals no matter where they live.

In addition to delivering high-quality physical care, it also provides the emotional and psychological needs of the person who is unable to satisfy these needs independently.

Awards & Recognitions

Providigm’s Embracing Quality Award

Providigm Embracing Quality Award (2014)

Mercy Nursing Facility at OLV is one of only two nursing homes in New York State to receive this award in 2014.

“The Embracing Quality Award winners are nursing centers who succeed in achieving high levels of quality of care and patient satisfaction,” said Barbara Baylis, Accreditation Program Director at Providigm, “Performance excellence and measurable outcomes have become an increasingly important element in the long term care industry. These facilities have truly prioritized quality in their organizations.”

Skilled nursing facilities were only eligible to win a 2014 Embracing Quality Award if they achieved standards for Quality Assurance and Performance Improvement (QAPI) as required by Providigm’s Accreditation Standards for QAPI. These standards ensure that facilities are assessing quality against the full federal regulation at an ongoing rate, encompassing a substantial proportion of their residents, and correcting identified issues.

Five Star Quality Rating

New York State Department of Health - Five-star Quality Rating (2013)

Mercy Nursing Facility at OLV has received a rating of five-star rating in the government quality rating system.

The CMS (Centers for Medicare & Medicaid Services) Five-Star Quality Rating System takes into account:

  • Health inspections
  • Staffing
  • Quality measures (i.e. prevalence of pressure sores)

Excellence in Action: 2011 - 2012     Excellence in Action       

My Innerview - Top 10% in Nation for Resident and Family Satisfaction (2011-2013)

For two years in a row, Mercy Nursing Facility at OLV has been rated among the top 10% in the nation for resident and family satisfaction and is a winner of the Excellence in Action Award from MyInnerView, which recognizes superior customer and workforce satisfaction in nursing homes across the country.

We are one of only three facilities in the entire state to receive this distinguished dual honor.

Quality Assurance & Performance Improvement Accreditation

Providigm - QAPI Provisional Accreditation (2013)

Providigm’s QAPI Accreditation is based on standards for excellence in continuously improving quality of care and life for nursing home residents. Mercy Nursing Facility at OLV has been granted provisional accreditation, meeting 3 out of the 4 standards. Click here for more information.


Therapy for Residents with Memory Disorders

For residents with memory disorders, Mercy Nursing Facility offers Snoezelen Therapy.

Our Snoezelen Room features twinkling lights, projected imagery, aromatherapy, soft music and hands-on tactile stimulation to help residents reduce their anxiety and depression, as well as manage pain.

Snoezelen is a combination of the Dutch words "snuffelen," meaning to seek or explore, and "doezelen," meaning to doze or relax.

By adjusting and monitoring therapy, many nursing homes report that residents are eating, sleeping, moving and communicating better, with less of a reliance on medication and supplements.



Ask Us Anything

Safety Features

For residents who are at risk of wandering, Mercy Nursing Facility at OLV employs the following safety measures:

  • Closed-circuit cameras at exits
  • Stairwells and service elevators that can be accessed only with employee ID badges
  • A dexterity cover over the buttons in the visitors' elevator – to select a floor, users must push a pen through a hole, a task that deters residents who have dementia

"We don't want to do anything to discourage their movement around their units," says Patricia Weeks O'Connor, executive director. "But we have security measures to keep them from going into areas where they would be misdirected."

Internet Access

Wireless internet is available to residents who own computers or who borrow laptops from Mercy Nursing Facility.

Although our laptops are not equipped for video chats, staff may be able to accommodate video chat requests with advance notice. Visitors are welcome to bring their own laptops to arrange for video chats between a resident and a remote family member.

Becoming a Resident

To become a resident, download an application and submit it to CareConnection by faxing it to (716) 923-4894 or by mailing it to the following address: 

AppleTree Business Park
2875 Union Road
Suite 23-24
Cheektowaga, NY 14227

We encourage you to visit the facility prior to submitting your application to ensure it is the right fit. While we welcome visitors at any time, we encourage you to call the facility to schedule a private tour so that we can give you all of our attention.


Visitors are welcome at any time, but we suggest that you visit between 11 a.m. and 9 p.m. to allow our residents adequate time for personal care and rest.

Share Information with Family and Friends

Make a Donation

The Continuing & Home Care Foundation supports Catholic Health's subacute, long-term care and home care facilities. Please consider donating to the foundation to make a real difference in the care for our elders.

More Information

For more information about the nursing home, please call (716) 819-5305 or email cgraham@chsbuffalo.org.

NY Connects

Get in Touch

Postal Mail
144 Genesee Street
Buffalo, NY 14203

Click here to email us

Join Our Talent Network

Our Affiliates

  • Bertrandchaffee
  • Catholic Medical Partners
  • Msmh