Visiting Sisters of Charity Hospital

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2157 Main Street
Buffalo, NY 14214

Main Number

(716) 862-1000

Visiting Hours


11 a.m. - 8 p.m.

Catholic Health supports visitation options that work best for patients and their visitors. However, in order to optimize the patient’s ability to receive care and rest, we recommend visitation between 11 a.m. and 8 p.m. Patient visitation between 8 p.m. and 11 a.m. should be coordinated with the nurse manager, charge nurse or nursing supervisor.

Critical Care Units (Two Visitors at at Time)

11 a.m - 11:30 a.m.
1 p.m. - 1:30 p.m.
5 p.m. - 5:30 p.m.
7 p.m. - 7:30 p.m.

Maternity Visitation

Children under 14 are allowed to visit their new sibling while in the hospital. All other visitors must be over 14 years of age.

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Visiting Policy

Catholic Health recognizes the important role visitors play in the health and well being of our patient in the role of as support people.

Visitors will not be discriminated against on the basis of age, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

Number of Visitors

Two visitors per patient are recommended in a semi-private room and three visitors for a private room.


The patient may withdraw or deny visitation at any time.

The hospital has the right to limit or withdraw the right to have visitors if their presence infringes on the rights of others, compromises the safety of patients or associates or is medically or therapeutically needed.

Reasonable restrictions may include, but are not limited to:

  • Patient is undergoing care interventions
  • Presence of infection control issues
  • Visitation may interfere with the care of other patients
  • Existence of court orders restricting contact
  • Disruptive, threatening, or violent behavior of any kind
  • Patient need for privacy or rest
  • Need for limitation on the number of visitors during a specific period of time
  • Need for minimum age requirements for child visitors

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There is a nominal parking fee, based on time in the lot. The maximum rate is $5. Valet parking is available.

Click here to view our parking rates and a map of our parking lots.

Arrivals After 8 p.m.: All patients and visitors arriving after 8 p.m. should use the Emergency Department patient parking lot and entrance (which has a security officer posted around-the-clock).

Picking Up a Maternity Patient?

Our maternity patients are given free valet parking on the day of discharge, Monday through Friday, 6 a.m. until 8 p.m. (If mom is discharged after hours or on the weekend, you will be given free parking in Lot-VP1 (see map above)).

  • Enter the hospital campus using the Main Street or Kensington Ave. entrance. Proceed to the valet parking booth located just past the main hospital building entrance.
  • Remove personal belongings from the vehicle, including the baby's car seat, and any excess keys from the key ring.
  • Give your valet parking pass to the attendant on duty. Valet services will be provided free of charge. If you self-park your vehicle in the visitors Lot-VP1 (see map above), the pass is not valid.

Hospital staff will transport you, mom and baby to the main hospital entrance, where you will pick up your vehicle.

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Flower Deliveries

All local florists deliver to Sisters Hospital. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

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Gift Shop

Magazines, stationery, toiletries, gifts, etc., may be purchased in the gift shop located off the hospital lobby. You may reach the shop by calling (716) 862-1801.

Gift shop hours:

Monday - Friday: 9:30 a.m. - 7 p.m.
Saturday: 10 a.m. - 3 p.m.
Sunday: 11 a.m. - 3 p.m.

Since these hours are subject to change, please call (716) 862-1801 prior to your visit to confirm that the gift shop is open.

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Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

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Food Options


Free coffee is provided in the 5th floor waiting room.

Guest Trays

The Food and Nutrition Department will make meals available to relatives and friends of hospitalized patients for a nominal fee.

Dining Inn Services

The Dining Inn's fast service system offers everything from a cup of coffee to a full-course meal and includes hot food service, a salad bar, deli, grill area and ice cream novelties.

Dining Inn Hours:

6:30 a.m. - 7 p.m., Monday - Friday
7 a.m. - 7 p.m., Saturday, Sundays and holidays

The Dining Inn is closed daily from 2:30 p.m. to 3:00 p.m.

Vending Machines

A vending area is on the first floor near Dining Inn and is available 24-hours-a-day. 

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Patient Representative

Patient representatives can help you with any questions, problems or concerns that may arise during your stay with us here at Sisters. A patient representative can be reached by phone at (716) 862-1390.

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Smoke-free Campus

Please note that smoking is not permitted anywhere on hospital property and off-site locations. This smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.