Patient Information

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Patients can access their medical records by logging into our patient portal.


2157 Main Street
Buffalo, NY 14214

Main Number

(716) 862-1000


There is a nominal parking fee, based on time in the lot. The maximum rate is $5. Valet parking is available.

Click here to view our parking rates and a map of our parking lots.

Arrivals After 8 p.m.: All patients and visitors arriving after 8 p.m. should use the Emergency Department patient parking lot and entrance (which has a security officer posted around-the-clock).

Staying Awhile? If you have parked your vehicle in the hospital parking lot and are anticipating a long-term stay, we recommend that a family member or friend pick up the vehicle, as we are unable to accommodate long-term parking. Please call Kathy Manns at (716) 862-1407 if you have any questions regarding parking or need assistance.

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New Moms: Free Parking on the Day of Discharge

Our maternity patients are given free valet parking on the day of discharge, Monday through Friday, 6 a.m. until 8 p.m. (If you are discharged after hours or on the weekend, you will be given free parking in Lot-VP1 (see map above)).

Please instruct the person picking you up from the hospital to do the following:

  • Enter the hospital campus using the Main Street or Kensington Ave. entrance. Proceed to the valet parking booth located just past the main hospital building entrance.
  • Remove personal belongings from the vehicle, including the baby's car seat, and any excess keys from the key ring.
  • Give your valet parking pass to the attendant on duty. Valet services will be provided free of charge. If you self-park your vehicle in the visitors Lot-VP1 (see map above), the pass is not valid.

Hospital staff will transport you and your baby by wheelchair to the main hospital entrance, where you will pick up your vehicle.


Patients have the right to allow visitors for emotional support and to participate in care decisions and education.

Patients may withdraw or deny visitation at any time.

Click here for our visiting hours and policy.

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What to Bring

Proof of Identification and Insurance Cards

Bring a driver's license or other proof of identification, as well as appropriate insurance cards, including Medicare and other insurance identification cards, to ensure receipt of proper credit for your insurance coverage.

Comfort Items

To make your stay more comfortable, we recommend that you bring a bathrobe, slippers, desired walking shoes, nightgown or pajamas and toiletries. The hospital will provide other necessary articles.

Electric razors and blow-dryers are permitted, but the hospital does not take responsibility for their safekeeping.

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Safekeeping Your Belongings

The hospital is not responsible for cash, valuables and personal items you take to your room with you. This includes eyeglasses, hearing aids, dentures, canes, prostheses, wheelchairs and other easily misplaces items.

Dentures, Eyeglasses or Contact Lenses

If you wear dentures, eyeglasses or contact lenses, you should keep them in protective containers, labeled with your name, when not in use. Never place dentures on meal trays, put them under the pillow, or wrap them in napkins, otherwise they may be easily lost.

Jewelry and Valuables

All jewelry and valuables should be sent home or placed in the hospital safe.

  • If any personal items are brought to you or taken home after admission to your room, notify your nurse who will then add to or delete these items from the original listing of your personal belongings.
  • Any items left behind in rooms not claimed within one month (30 days) after discharge, will be disposed of.

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Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

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Telephone Service

Telephone services are complimentary.

You will be able to receive incoming telephone calls and place outgoing local calls from the telephone in your room.

Outgoing calls can be made by dialing “9” and then the telephone number you wish to call. Incoming calls can be received between 7:30 a.m. and 10 p.m. daily. Long distance telephone calls are made at your own expense.

Cell Phone Use

The use of cellular phones in the hospital is prohibited in certain areas because they have been proven to interfere with some medical life-safety equipment. Please look for designated areas for cell phone use.

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Television services are complimentary.

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Beautician and Barber Services

Beautician and barber services, bedside or in the shop, are available. Appointments may be made by dialing the operator or by calling 862-1244. Patients must have their doctors' permission for this service.

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Flowers and Mail

Any mail, packages or flowers will be delivered daily to your room. Outgoing mail may be given to your nurse. Mail received after your discharge will be forwarded to your home.

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Newspapers are on sale in the main lobby entrance. Other reading material is available in the gift shop.

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Patient Meals

Sisters Hospital offers room-service-style tray service. Patients can call our "At Your Service" room service number (5777) any time between 7 a.m. and 7 p.m. and order food of their choosing.

If you are on a physician-ordered diet, a room service ambassador will present you with your menu and explain the ordering process. We have specific menus for each special diet; if your diet order changes, a new menu will be provided.

Each meal is cooked-to-order, prepared with fresh ingredients, and every tray is delivered within 45 minutes or less of the time it is ordered.

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Language Services

Video Remote Interpreting (VRI) for more than 200 languages is available through iPads and desktop computers on portable carts that can be wheeled into patient rooms. Medically trained and certified interpreters translate through a live, web-based video conference, similar to Skype. At the push of a button, a healthcare provider is connected to the interpreter within seconds. 

American sign language interpreters are also available, through VRI or in-person at the hospital's expense.

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Patient Representative

Patient representatives can help you with any questions, problems or concerns that may arise during your stay with us here at Sisters. A patient representative can be reached by phone at (716) 862-1390.

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Smoke-free Campus

Please note that smoking is not permitted anywhere on hospital property and off-site locations. This smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.