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St. Joseph Campus Emergency Department


2605 Harlem Road
Cheektowaga, NY 14225

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Main Number

(716) 891-2400

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The $6.1 million Emergency Department at Sisters of Charity Hospital, St. Joseph Campus, renovated in 2005, has been designed to provide a soothing environment for patients, staff and visitors dealing with high-stress situations.

  • Guests are shielded from the elements by a covered driveway and heated sidewalks.
  • Organic materials, a relaxing water feature, soft colors and comfortable furnishings in the lobby work to calm worried families.
  • Clerestory windows positioned over staff workstations allow in natural light and reduce reliance on fluorescent lighting.

18 private treatment rooms with sliding glass doors provide privacy and reduce noise and stress. Elevated windows in the treatment rooms allow natural light to fill the rooms while still maintaining patient privacy.

While waiting for test results, patients can relax and watch programs on LCD flat screen televisions in each room or in the discharge waiting room.

Other features include:

  • Separate entrances for patients and ambulances
  • Wireless Electronic Medical Records System (EMR) and wireless electronic bedside registration creating a completely paperless operation
  • 2 Family Consultation Rooms

I just wanted to thank the entire emergency room staff, the fourth floor staff, the surgical team, and Dr. DePerio.

I am a pilot and was in town on a layover when I experienced bad stomach pains. It turned out to be appendicitis, and I needed surgery right away. Being in a hospital emergency room in a town away from home, friends, and family isn't a fun experience. The entire staff made me feel at ease and was willing to go out of their way to make sure things were taken care of for me. I was fortunate that your staff showed so much compassion, caring, and helpfulness. Thanks again for making a bad experience much more bearable!

– Ted

When You Arrive

Patients in the ER are seen based on the seriousness of their illness, not the time of arrival.


When you arrive in the ER for care, either by ambulance or private transportation, your treatment begins when you first speak to a triage nurse about your condition. The triage nurse will take some preliminary information, including the reason for your visit, a brief medical history, and a list of any medications you are taking. He or she will also take your temperature, heart rate, and blood pressure and assign you to a section of the ER most appropriate to handle your condition.


Following triage, a registration clerk will record some basic medical and insurance information. If you are a former patient, some of this data may already be in the computer system. However, you may be asked to verify its accuracy. If you are too ill, a family member or friend may do this for you. The clerk will ask you or a family member to sign a consent form giving our medical team permission to treat you.


Only two (2) visitors will be allowed per patient at one time due to space limitations and to protect patient privacy. 

Visitors must be at least 14 years old. Please make sure younger children are properly supervised in the waiting room.

Cell Phones

Cell phone usage is prohibited in patient care areas. There are designated areas for cell phone use. A courtesy phone is available for visitor use in the waiting room.

My daughter suffered a seizure at the Buffalo Airport prior to boarding her 8 a.m. flight to Chicago.

The prompt attention given to her by the paramedics and the staff in the Emergency Department were second to none. Within a couple of hours, Sheri was screened and scanned and released. All the while, she was taken care of with compassion, concern and tenderness. She said it was the best hospital experience she ever had, and she has had several.

I would like to recognize and thank Dr. Coolidge, Nurses Mary Ann and Cindy, Paramedic Keith, the young attendant (a graduate of Niagara University) and the sister who prayed with us.

Thank you for taking the time to care in this difficult situation.

– Judy

Get in Touch

Postal Mail
144 Genesee Street
Buffalo, NY 14203

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