2157 Main Street
Buffalo, NY 14214
Please note that as of 9/15/14, the front lobby entrance of Sisters of Charity Hospital will be locked starting at 8:00 pm along with the entrance lane to the front patient and visitors parking Lot-A (click here for a parking diagram). Patients and visitors coming to the campus after 8:00 pm will no longer be permitted to park in the front lot or enter the main lobby entrance. We ask that all patients and visitors arriving after 8:00 pm please use the Emergency Department patient parking lot and entrance (which has a security officer posted around-the-clock).
Before 8:00 pm, visitor parking is available in the parking lot along Main Street (click here for a parking diagram).
There is a nominal fee, based on time in the lot.
|0 min.||30 min.||Free|
|30 min.||1 hr.||$2|
|1 hr.||2 hr.||$3|
|2 hr.||3 hr.||$4|
|3 hr.||24 hr.||$5|
If you have parked your vehicle in the hospital parking lot and are anticipating a long-term stay, we recommend that a family member or friend pick up the vehicle, as we are unable to accommodate long-term parking. Please call Kathy Manns at (716) 862-1407 if you have any questions regarding parking or need assistance.
Patients have the right to allow visitors for emotional support and to participate in care decisions and education.
Patients may withdraw or deny visitation at any time.
Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."
Bring a driver's license or other proof of identification, as well as appropriate insurance cards, including Medicare and other insurance identification cards, to ensure receipt of proper credit for your insurance coverage.
To make your stay more comfortable, we recommend that you bring a bathrobe, slippers, desired walking shoes, nightgown or pajamas and toiletries. The hospital will provide other necessary articles.
Electric razors and blow-dryers are permitted, but the hospital does not take responsibility for their safekeeping.
The hospital is not responsible for cash, valuables and personal items you take to your room with you. This includes eyeglasses, hearing aids, dentures, canes, prostheses, wheelchairs and other easily misplaces items.
If you wear dentures, eyeglasses or contact lenses, you should keep them in protective containers, labeled with your name, when not in use. Never place dentures on meal trays, put them under the pillow, or wrap them in napkins, otherwise they may be easily lost.
All jewelry and valuables should be sent home or placed in the hospital safe.
Telephone services are complimentary.
You will be able to receive incoming telephone calls and place outgoing local calls from the telephone in your room.
Outgoing calls can be made by dialing “9” and then the telephone number you wish to call. Incoming calls can be received between 7:30 a.m. and 10 p.m. daily. Long distance telephone calls are made at your own expense.
The use of cellular phones in the hospital is prohibited in certain areas because they have been proven to interfere with some medical life-safety equipment. Please look for designated areas for cell phone use.
Television services are complimentary.
Beautician and barber services, bedside or in the shop, are available. Appointments may be made by dialing the operator or by calling 862-1244. Patients must have their doctors' permission for this service.
Any mail, packages or flowers will be delivered daily to your room. Outgoing mail may be given to your nurse. Mail received after your discharge will be forwarded to your home.
The gift cart run by volunteers will be brought to your room with magazines, candies, cosmetics and gifts.
Newspapers are on sale in the main lobby entrance. Other reading material is available in the gift shop.
Sisters Hospital offers room-service-style tray service. Patients can call our "At Your Service" room service number (5777) any time between 7 a.m. and 7 p.m. and order food of their choosing.
If you are on a physician-ordered diet, a room service ambassador will present you with your menu and explain the ordering process. We have specific menus for each special diet; if your diet order changes, a new menu will be provided.
Each meal is cooked-to-order, prepared with fresh ingredients, and every tray is delivered within 45 minutes or less of the time it is ordered.
Patient representatives can help you with any questions, problems or concerns that may arise during your stay with us here at Sisters. A patient representative can be reached by phone at (716) 862-1390.
Please note that smoking is not permitted anywhere on hospital property and off-site locations. This smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.