Home » Locations » Hospitals » Sisters of Charity Hospital » Patient/Visitor Information » Amenities

Amenities

Patient Representative

The Patient Representative program is designed to help you with any questions, problems or concerns that may arise during your stay with us here at Sisters.

If you have any concerns about hospital policies, procedures, or personnel, or if anything occurs during your visit which you would like to share with someone, please ask to see the patient representative.

Also, if you need a legal document notarized while you are a patient, notify the patient representative for assistance. Information shared is, of course, handled confidentially.

There is no charge for services rendered by the patient representative.

A Sisters Hospital Patient Representative can be reached by phone at (716) 862-1390.

Telephone Service

Telephone services are available for a daily rental fee of $3.25 per day. Should you choose telephone service, you will be able to receive incoming telephone calls and place outgoing local calls from the telephone in your room.

Outgoing calls can be made by dialing “9” and then the telephone number you wish to call. Incoming calls can be received between 7:30 a.m. and 10 p.m. daily. Long distance telephone calls are made at your own expense.

A TV/Telephone Service Representative will visit your room daily to collect rental fees and to assist you with service.

The use of cellular phones in the hospital is prohibited in certain areas because they have been proven to interfere with some medical life-safety equipment. Please look for designated areas for cell phone use.

Television

Television services are available for a daily rental fee of $4.25 per day. A TV/Telephone Service Representative will visit your room daily to collect rental fees and to assist your with service. There is no charge for viewing patient and health information channels.

Beautician and Barber Services

Beautician and barber services, bedside or in the shop, are available. Appointments may be made by dialing the operator or by calling 862-1244. Patients must have their doctors' permission for this service.

Flowers and Mail

Any mail, packages or flowers will be delivered daily to your room. Outgoing mail may be given to your nurse. Mail received after your discharge will be forwarded to your home.

Gift Cart

The gift cart run by volunteers will be brought to your room with magazines, candies, cosmetics and gifts.

Gift Shop

Magazines, stationery, toiletries, gifts, etc., may be purchased in the Wish 'N Well Gift Shop located off the hospital lobby. The shop is operated by the Marillac Guild. You may reach the shop by calling (716) 862-1801.

Gift shop hours:

Monday - Friday: 10 a.m. - 4 p.m., 6:30 p.m. - 8:30 p.m.
Saturday - Sunday: 10 a.m. - 4 p.m.

Please note that our gift shop is staffed by volunteers, and hours may vary based on volunteer availability. Please call (716) 862-1801 prior to your visit to confirm that the gift shop is open.

E-Cards

Visit www.chsbuffalo.org/ecards to send your family members and friends an e-card.

Special Communication Needs

The hospital safeguards the rights of patients with physical challenges and/or special communication needs. All patients are assured equal and effective access to our healthcare services through qualified sign and foreign language interpreters and necessary auxiliary adaptive devices. If you need any of the following devices and/or services, contact your nurse, who will make the necessary arrangements for you:

• TTY-TTD (telecommunicator for the deaf and hearing impaired)
• Sign Language Interpreter
• Foreign Language Interpreter
• Closed Captioned TV

Newspapers

Newspapers are on sale in the main lobby entrance. Other reading material is available in the gift shop.

Parking

Parking is available for patients and visitors in the front parking lot of the hospital for a nominal fee. Parking for handicapped visitors is available in this parking lot.

The parking booth is open from 7 a.m. to 9:30 p.m. weekdays, and 8:30 a.m. to 9 p.m. on weekends.

The hospital is not responsible for theft or damage to vehicles while parked on hospital property.