Patient Information

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Access Your Medical Records Online

Patients can access their medical records by logging into our patient portal.

Address

5300 Military Road
Lewiston, NY 14092

Main Number

(716) 297-4800

Parking

There is no cost to park at Mount St. Mary's Hospital.

Free valet parking is available Monda through Friday for patients and visitors from our Main (South) Lobby from 7 a.m. to 5 p.m.

Cars are parked in a designated area adjacent to
the hospital.

If you cannot retrieve your car until after 5 p.m., your keys are left with our security staff. Identification is required.

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VanGo Patient Transportation

For $1, patients can use the VanGo service for transportation to the hospital, the Neighborhood Health Center on Ninth Street in Niagara Falls, or the Center for Sports Medicine and Physical Rehabilitation on Colomba Drive in the Town of Niagara

This service is available Monday through Friday. 

Call VanGo at (716) 298-2370 to arrange for transportation. Please call in advance, as seating is limited.

Areas of Service

The service is available to patients who live in Niagara Falls, Lewiston, the Tuscarora Nation, Youngstown, Ransomville, and Sanborn.

Patients must be able to get in-and-out of the vehicle without assistance.

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Visitors

Patients have the right to allow visitors for emotional support and to participate in care decisions and education.

Patients may withdraw or deny visitation at any time.

Click here for our visiting hours and policy.

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What to Bring

Proof of Identification and Insurance Cards

Bring a driver's license or other proof of identification, as well as appropriate insurance cards, including Medicare and other insurance identification cards, to ensure receipt of proper credit for your insurance coverage.

Comfort Items

To make your stay more comfortable, we recommend that you bring a bathrobe, slippers, desired walking shoes, nightgown or pajamas and toiletries. The hospital will provide other necessary articles.

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Safekeeping Your Belongings

The hospital is not responsible for cash, valuables and personal items that you take to your room with you. This includes eyeglasses, hearing aids, dentures, canes, prostheses, wheelchairs and other easily misplaces items.

Leave large sums of money and all unnecessary jewelry and valuables at home.

Keep all personal items such as eyeglasses, hearing aids, razors, perfume, etc. in the drawer of your bedside stand. This will help prevent accidental loss or damage.

Dentures, Eyeglasses or Contact Lenses

If you wear dentures, eyeglasses or contact lenses, you should keep them in protective containers, labeled with your name, when not in use, and place them in the drawer of your bedside stand.

Never place dentures on meal trays, put them under the pillow, or wrap them in napkins, otherwise they may be easily lost. 

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Internet Access

Free wireless internet access is available throughout the public areas of the hospital. Most laptop computers will automatically locate the wireless network.

Wireless access is not protected. Have current antivirus and firewall protection installed on your computers to avoid interception by other users.

Staff members will not provide support for personal computers, nor will they be responsible for changes made to your computer settings in order to connect to the wireless network. 

Hospital patients and families using their own computers must abide by the hospital’s Acceptable Use Policy, Standards of Conduct, and any other applicable policies. These policies are available by calling 298-2146.

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Telephone and TV Service

Television and telephone service are available as a package and may be ordered by dialing 3333 from your bedside telephone.

A daily fee is charged, with a maximum charge period of 10 days. After 10 days, the service is free. Charges for both telephone and television are automatically billed to your home telephone, home address, or credit card.

An outside line may be obtained by dialing “8” and then the desired number.

Long distance calls may be made by dialing “8” and then “0”. This call will be connected to an outside operator and billed to your home phone.

Cell Phone Usage

Cell phones can be used in most areas of the hospital, including patient rooms. Please obey signs where cellular service is restricted.

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Flowers and Mail

Any mail, packages, or flowers will be delivered daily to your room. Outgoing mail may be given to your nurse. Mail received after your discharge will be forwarded to your home.

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Newspapers

Newspapers are available for purchase from news boxes in the South (main) lobby.

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Patient Meals

Nourishing and well-balanced meals are an important part of your treatment and recovery. A registered dietitian works closely with your physician to provide you with individual nutritional care.

Please eat only the food served to you by members of the hospital staff. Do not eat food brought into the hospital by visitors, since specialized nutrition may be an important part of your medical treatment.

Meals are served at the following times:

Breakfast: 7:45 a.m. to 9 a.m.
Lunch: 11:45 a.m. to 1 p.m.
Dinner: 4:45 p.m. to 6 p.m.

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Patient Representative

If you have any concerns about hospital policies, procedures, or personnel, or if anything occurs during your visit which you would like to share with someone, please ask to see a patient advocate by calling (716) 298-2004.

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