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Visiting Mercy Hospital of Buffalo

Address

565 Abbott Road
Buffalo, NY 14220

Main Number

(716) 826-7000

Visiting Hours

General

11 a.m. - 8 p.m.

Cardiac Care Unit, Intensive Care Unit, Open Heart Unit (Immediate Family Members Only)

11 a.m. - 12 p.m. 
4 p.m. - 5 p.m. 
8 p.m. - 9 p.m.

Pediatrics

Parents may visit 24 hours a day.

7 McAuley West

11:30 a.m. - 2 p.m.
5 p.m. - 8 p.m.

Maternity

Fathers may visit 24 hours a day.
Grandparents and siblings may visit 11:30 a.m. - 8:30 p.m.
Open visitation from 11:30 a.m. - 8:30 p.m.

Per the state health code, children under 14 are allowed to visit their new sibling while in the hospital. All other visitors must be over 14 years of age.

Flower Deliveries

All local florists deliver to Mercy Hospital. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

Parking

On-ramp parking:

• $5/day maximum
• 1 hour = $2
• 2 hours = $3
• 3 hours = $4

Visitor value pass system:

• 1 day = $5
• 3 days = $12
• 7 days = $25
• 30 days = $75

Value passes can be purchased at the Cashiers Office or at the parking booth from the attendant.

Gift Shop

The Mercy Tree Gift Shop, staffed by volunteers, is located off the 2nd floor main lobby. The shop carries fresh flower arrangements, cards, magazines, toiletries, candy, balloons and a variety of gifts.

Gift Shop Hours:

Monday - Friday, 9:30 a.m. to 7 p.m., Saturday, 10 a.m. to 3 p.m., Sunday, 11 a.m. to 3 p.m.

Please note that our gift shop hours may vary based on volunteer availability. Please call (716) 828-2354 prior to your visit to confirm that the gift shop is open.

E-Cards

Click here to send your family members and friends an e-card.

Your eCard will be hand delivered to a patient in one of our four hospitals after 1 p.m., Monday through Friday. Cards received after 1 p.m. will be delivered the next business day.

Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

Food Options

Guest Trays

Our Food and Nutrition Department will make meals available to relatives and friends of hospitalized patients for a nominal fee.

Cafeteria

The cafeteria, which is open daily from 6:30 a.m. to 7 p.m., is located on the third level of the McAuley Building.

SUBWAY® Restaurant is located off the cafeteria on the third level of the hospital’s McAuley Building.

Hours are Monday through Friday: 6:30 a.m. to 12 midnight; Saturday and Sunday, 8:30 a.m. to 12 midnight.

Tim Hortons is located in the hospital lobby and is open 24 hours a day, seven days a week.

Vending Machines

Vending machines are located in the cafeteria on the third level of the McAuley Building. Vending machine service is available 7 days a week, 24-hours-a-day.

Patient Representative

The Patient Representative program is designed to help you with any questions or concerns that may arise during your stay with us at Mercy Hospital. If you or your family members have any questions about your hospitalization, hospital policy, or have a special request, please ask to see the patient representative or call (716) 828-2044.

Information shared is confidential.

Smoke-free Campus

Please note that as of July 4, 2009, smoking is not permitted anywhere on hospital property and off-site locations. This new smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.