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Patient and Visitor Information

Address

565 Abbott Road
Buffalo, NY 14220

Main Number

(716) 826-7000

Visiting Hours

General

11:30 a.m. - 8:30 p.m.

Cardiac Care Unit, Intensive Care Unit, Open Heart Unit (Immediate Family Members Only)

11 a.m. - 12 p.m. 
4 p.m. - 5 p.m. 
8 p.m. - 9 p.m.

Pediatrics

Parents may visit 24 hours a day.

7 McAuley West

11:30 a.m. - 2 p.m.
5 p.m. - 8 p.m.

Maternity

Fathers may visit 24 hours a day.
Grandparents and siblings may visit 11:30 a.m. - 8:30 p.m.
Open visitation from 11:30 a.m. - 8:30 p.m.

Flower Deliveries

All local florists deliver to Mercy Hospital. If you are ordering flowers for a patient, it is not necessary to include the room number, as the florist will stop at the front desk to confirm the recipient's name and room number before the delivery is made.

Parking

On-ramp parking: $3.75/day maximum
Valet parking: $4/day

Patient Information

• Admission Procedures
• Patient Rights
• Patient Responsibilities
• Patient Safety
• Amenities
• Food and Nutrition
• Spiritual Care
• Billing

Click here to download the Mercy Hospital Patient Information Guide.

The guide provides information you may need if you visit Mercy Hospital, including patient rights and responsibilities and admission procedures.

Smoke-free Campus

Please note that as of July 4, 2009, smoking is not permitted anywhere on hospital property and off-site locations. This new smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.