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Patient Information

Address

565 Abbott Road
Buffalo, NY 14220

Main Number

(716) 826-7000

Parking

Please notify hospital staff if you are parking your vehicle in the hospital parking lot during your stay.

On-ramp parking:

From	To	Cost
0 min.	30 min.	Free
30 min.	1 hr.	$2
1 hr.	2 hr.	$3
2 hr.	3 hr.	$4
3 hr.	24 hr.	$5
Lost Ticket		$5

Please have your ramp or valet ticket VALIDATED for patient/visitor rates at one of the following locations:

• Information Desk – Main Lobby, 2nd Floor
• Admissions / Registration – 2nd Floor
• Security Office – Emergency Entrance
• Outpatient Reception Desk – 2nd Floor
• Valet Station – Hospital Front Entrance

Mercy Hospital's parking validation system is intended to discourage people from parking in the ramp for non-hospital-related business and to open up additional parking spaces for our patients and visitors.

Parking ramp tickets that are not validated (stamped) for hospital-related business will be charged a $25.00 flat fee per day. 

Visitors

Patients have the right to allow visitors for emotional support and to participate in care decisions and education.

Patients may withdraw or deny visitation at any time.

Click here for our visiting hours and policy.

Internet Access

Free wireless internet access is available throughout the hospital. To begin using this service, open your wireless connection utility, scan available networks and connect to "Catholic Health Visitor."

What to Bring

Proof of Identification and Insurance Cards

Bring a driver's license or other proof of identification, as well as appropriate insurance cards, including Medicare and other insurance identification cards, to ensure receipt of proper credit for your insurance coverage.

Comfort Items

To make your stay more comfortable, we recommend that you bring a bathrobe, slippers, desired walking shoes, nightgown or pajamas and toiletries. The hospital will provide other necessary articles.

Electric razors and blow-dryers are permitted, but the hospital does not take responsibility for their safekeeping.

Safekeeping Your Belongings

The hospital is not responsible for cash, valuables and personal items you take to your room with you. This includes eyeglasses, hearing aids, dentures, canes, prostheses, wheelchairs and other easily misplaces items.

Dentures, Eyeglasses or Contact Lenses

If you wear dentures, eyeglasses or contact lenses, you should keep them in protective containers, labeled with your name, when not in use. Never place dentures on meal trays, put them under the pillow, or wrap them in napkins, otherwise they may be easily lost.

Jewelry and Valuables

All jewelry and valuables should be sent home or placed in the hospital safe.

• If any personal items are brought to you or taken home after admission to your room, notify your nurse who will then add to or delete these items from the original listing of your personal belongings.
• Any items left behind in rooms not claimed within one month (30 days) after discharge, will be disposed of.

Telephone Service

Telephone service is complimentary.

You will be able to receive incoming telephone calls and place outgoing local calls from the telephone in your room. Outgoing calls can be made by dialing “8” and then the telephone number you are calling. Incoming calls can be received between 7 a.m. and 9 p.m. daily.

Long distance telephone calls can be made at your own expense by dialing “8” and then “0”. Please be considerate of your roommate and/or other patients when using the telephone.

Cell Phone Usage

The use of cellular telephones in the hospital is prohibited because of potential interference with some medical life-safety equipment.

Television

Television services are complimentary.

Flowers and Mail

Any mail, packages, or flowers will be delivered daily to your room. Outgoing mail may be given to your nurse. Mail received after your discharge will be forwarded to your home.

Newspapers

Newspapers are for sale in the main lobby. The Mercy Tree Gift Shop has other reading materials.

Patient Meals

Nourishing and well-balanced meals are an important part of your treatment and recovery. A Registered Dietition works closely with your physician to provide you with individualized nutritional care. You will receive a meal based on your physician’s order. Please alert your caregivers to any allergies or food intolerances that you may have.

Should a special diet be prescribed as part of your post-hospital treatment, a registered dietition may provide instructions so that you can properly manage your nutritional needs at home. Outpatient nutrition counseling is also available for individualized nutrition care.

Meals are served at the following times:

• Breakfast: 7:10 a.m. - 9:30 a.m.
• Lunch: 11:10 a.m. - 1:30 p.m.
• Dinner: 4:10 p.m. - 6:30 p.m.

Patient Representative

The Patient Representative program is designed to help you with any questions or concerns that may arise during your stay with us at Mercy Hospital. If you or your family members have any questions about your hospitalization, hospital policy, or have a special request, please ask to see the patient representative or call (716) 828-2044.

Information shared is confidential.

Smoke-free Campus

Please note that as of July 4, 2009, smoking is not permitted anywhere on hospital property and off-site locations. This new smoke-free policy includes all buildings, parking areas, cars parked on hospital property, grounds and adjacent sidewalks.