Mercy Comprehensive Care Center

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A Department of Mercy Hospital of Buffalo

To contact us for faster service and to access medical records, current patients can login to our patient portal

Patients can learn more about accessing their paper records on our Request Medical Records page. 

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Hours

Phone Hours: Monday - Friday: 8 a.m. to 4 p.m.

Primary Care: Monday - Friday: 7:30 a.m. to 5 p.m.

Women's Services (OB/GYN and Midwifery): Monday - Friday: 7:30 a.m. to 4 p.m.

Pediatrics: Monday - Friday: 7:30 a.m. to 5 p.m.

Podiatry, Nutrition, Social Work: Monday - Friday: 8 a.m. to 4 p.m.

Blood Testing: Monday - Friday: 7 a.m. to 4:15 p.m. Holiday Hours: 12/24: Closed, 12/25: Closed, 12/31: Closed, 1/1: Closed

Ultrasounds & Sonograms: Monday - Friday: 7:30 a.m. to 3 p.m.

X-Ray: Monday - Friday: 8:30 a.m. to 4:30 p.m. No appointment needed.

Electrophysiology: Monday - Friday: 8 a.m. to 4 p.m.

Address

397 Louisiana Street
Buffalo, NY 14204

Phone

Primary Care, Women's Services, & Nutrition Counseling: (716) 847-6610
Pediatrics: (716) 847-6610
Blood Testing: (716) 923-6121
Imaging: (716) 828-2373

Nearby

Catholic Health Home Care

Services

Blood Testing
Gynecology
Midwifery
Nutrition Counseling
Obstetrics
Pediatrics
Podiatry
Pregnancy Testing
Primary Care
Ultrasound
X-Ray


Tour Our Center

Mercy Comprehensive Care Center exterior
Obstetrics and Pediatrics entrances
Pediatrics entrance
Pediatrics waiting room
Entrance for adults
Waiting room

New Patient Forms

Are you a new patient at our facility? Download, fill out, and bring one of the following forms with you to make your visit easier.

Obstetrics Health History Form

Adult Health History Questionnaire

Pediatric Health History Questionnaire

Pregnant? We Can Help You Quit Smoking

As part of the Baby and Me Tobacco Free program, you will receive four prenatal counseling sessions to help you to quit smoking. After the birth of your baby, carbon monoxide monitoring will be performed monthly. If you are smoke-free, you will receive a  $25 voucher for diapers. Learn more about this program.

Payment & Insurance

The Catholic Health primary care centers accept most insurances, including Medicaid and Medicare.

Questions About Your Bill?

Please contact our Revenue Management Center at (716) 601-3600.

Don't Have Insurance?

If you are uninsured, you may qualify for insurance through the NYS of Health. We have representatives available to assist you in the application process.

Please download the form below and either mail it to:
ARTC
144 Genesee Street 3rd Floor
Attention: Jody FC
Buffalo, NY 14203

or fax it to
(716) 601-3610
Attn: Jody FC

Download the New York State Health Marketplace Form

Prescription Refills

Contact Your Pharmacy: All prescription refills are requested electronically. Please contact your pharmacy and have them send an e-request to your provider.

Request Your Refill in Advance: Medication will only be refilled during office hours. Plan ahead to ensure that your medication does not run out during the night or on the weekend.

Appointment May Be Needed: Patients who have not been seen recently will be asked to make an appointment before refills are given. Patients requesting some types of medications will require monthly monitoring by appointment and refills will only be prescribed at these appointments.

Medical Records

To protect your personal health inforamtion, the release of medical records requires a signed release. Requests for medical records will be processed only with the proper signatures and the full name and location of the person who is to receive the records. 

Download the medical records request form.

Forms to be Completed by Your Provider

Forms should be brought to your appointment for the provider to fill out. Forms will be completed within 5-7 business days. Patients dropping off forms in-person may be asked to make an appointment, to verify accuracy of information.

Emergencies

Call 911 (Emergency Medical Services) for any life threatening emergency that requires immediate medical care (inability to breathe, severely choking, unconsciousness, seizure, etc.). For poisonings, call the Poison Control Center (716) 878-7654 or 1-800-222-1222.

After-Hours Calls

If you become ill or are injured after office hours or during a weekend or a holiday, your call to the office will go through our answering service. Please limit calls to emergencies or other urgent problems that cannot wait until morning.