May 9, 2012
Three Catholic Health long-term care facilities – Father Baker Manor in Orchard Park, Mercy Nursing Facility at OLV in Lackawanna, and St. Vincent’s of Dunkirk – have been named among the top 10 percent in the country for resident satisfaction, according to a report published by My InnerView, a division of the National Research Corporation.
Residents and their family members were invited to participate in the My InnerView survey, which measures such things as:
- respectfulness and competency of staff,
- resident-to-staff friendships,
- variety of meals,
- respect for privacy and
- feeling of security.
Based on the overall results of the survey, Father Baker Manor, Mercy Nursing Facility and St. Vincent’s scored in the top 10 percent nationally.
“The best way to know how we are doing in terms of quality and satisfaction is to ask the people who truly matter most – our residents and their families,” said Christine Kluckhohn, president & CEO for Catholic Health Continuing Care.
“Survey tools like My InnerView help our administrators measure our success against the top performing senior care providers in the country and strive to be among those providers.”
“Results like this don’t happen by accident,” Kluckhohn added. “It takes a lot of hard work and dedication from everyone who works in our facilities. From the doctors, nurses, therapists and aides, who provide direct care, to the dietary, housekeeping and support staff, who provide delicious and nutritious meals and a clean and comfortable environment that feels like home.”
“We strive each day to provide area seniors with the type of care we would want for ourselves or our own families,” said Kluckhohn.
“This recognition is a strong indication that our residents and their families appreciate the care we provide and, equally important, that our associates enjoy their work and are committed to providing the very best care and service. They truly deserve all the credit for this significant accomplishment.”
Catholic Health’s Senior Care administrative team includes Mark Wheeler at Father Baker Manor, Patricia Weeks O’Connor at Mercy Nursing Facility and Deborah Smith at St. Vincent’s Home.