Mercy Hospital Opens Tim Hortons in Lobby

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First Hospital in U.S. and Canada to Offer Tim Hortons Coffee to Patients

February 25, 2011

There is a lot brewing at Catholic Health, Mercy Hospital of Buffalo these days. Topping the list is the grand opening of the Tim Hortons café located in the hospital’s new main lobby. A large crowd of staff and visitors gathered for a ribbon cutting and blessing ceremony held on February 23.

Jean DeSantis of the Transcription Department was first in line this morning with Mercy Hospital President & CEO C. J. Urlaub serving her order.

Jean DeSantis of the Transcription Department was first in line for the opening of Mercy Hospital's new Tim Hortons café on February 23 with Mercy Hospital President & CEO C. J. Urlaub serving her order. DeSantis was the raffle winner of a hospital-wide contest that gave her the "first in line" honors. She also helped cut the ribbon and received a valuable gift basket.

“There’s nothing like the smell of fresh brewed coffee to welcome patients, visitors and staff to our new main lobby,” said C.J. Urlaub, President and CEO of Mercy Hospital of Buffalo. “The opening of our Tim Hortons café represents another major step in the hospital’s ongoing efforts to provide a first-rate patient and visitor experience, as well as an inviting workplace for our associates and physicians.”

Taking it a step further, Mercy Hospital is the first and only hospital in the U.S. and Canada to offer Tim Hortons coffee to its patients, according to Dale Kezer, Tim Hortons Director of New Business Development. “It may be a small part of a patient’s overall hospital stay,” Urlaub commented, “but if a cup of coffee from a recognized name like Tim Hortons helps brighten a patient’s day, we’re happy to provide it.”

In his remarks, Urlaub made reference to the Sisters of Mercy, the founders of Mercy Hospital in 1904, who recognize ‘a cup of tea’ as a symbol of the warm and caring relationships which were at the heart of their Foundress Catherine McAuley’s ministry of mercy. The association between coffee and tea with nurturing relationships was also stressed in the blessing of the café conducted by Hospital Chaplain Bill Korthals, who stated, “Remembering that there are many ways we build community and that it is often over a warm cup of coffee or tea that we share our lives…we bless this space.”

In addition to the Tim Hortons project, the hospital is getting set to unveil its new main lobby and special “Heritage Corridor” on St. Patrick’s Day, March 17, 2011. Other major projects for the Catholic Health hospital include the recent opening of a new Advanced Wound Healing Center at the Mercy Ambulatory Care Center (MACC) in Orchard Park; the expansion of primary care services at the new Mercy Comprehensive Care Center (formerly the Mercy Health Center) on Louisiana Street in Buffalo’s Old First Ward featuring a 21,000 square-foot addition; and a new, state-of-the-art MRI/CT Suite, hybrid imaging operating room (OR) and interventional radiology room scheduled to open in June.