Mercy Hospital Receives HANYS’ Pinnacle Award

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July 27, 2011

Award is New York’s Highest Healthcare Quality and Patient Safety Honor

Mercy Hospital of Buffalo, a member of Catholic Health, has been awarded the 2011 Pinnacle Award for Quality and Patient Safety by the Healthcare Association of New York State (HANYS).

The award, which was presented during the recent HANYS Annual Membership Conference, recognizes significant achievements by member organizations in quality improvement and patient safety.

Mercy was one of three hospitals statewide selected for the honor.


Gloria Pirowski, RN, BSN, hospital flow manager, far right, stands with the C.A.R.E. Unit team at Mercy Hospital who are the proud recipients of the 2011 Pinnacle Award for Quality and Patient Safety by the Healthcare Association of New York State. Other team members, from left, are: Tammy Goodemote, RN, supervisor, Patient Access Center; and C.A.R.E. Unit nurses Stephanie Jedrzek, RN, Dodie Driebelis, RN, Tina Donovan, RN, and Carrie Evoy, RN.

Gloria Pirowski, RN, BSN, hospital flow manager, far right, stands with the C.A.R.E. Unit team at Mercy Hospital who are the proud recipients of the 2011 Pinnacle Award for Quality and Patient Safety by the Healthcare Association of New York State. Other team members, from left, are: Tammy Goodemote, RN, supervisor, Patient Access Center; and C.A.R.E. Unit nurses Stephanie Jedrzek, RN, Dodie Driebelis, RN, Tina Donovan, RN, and Carrie Evoy, RN.


Recognized for Reduced Wait Times and Improved Admission Practices

Mercy was recognized for its Improving Hospital Access and Efficiency of Care program, which improved admission practices throughout the hospital. The program is focused on reducing wait times in Mercy’s new Emergency Center and streamlining direct admissions from doctors’ offices and transfers from other hospitals.

Through the creation of a Comprehensive Admission Reception Expert (C.A.R.E.) Unit and a 24/7 patient access center (PAC), Mercy Hospital was able to reduce wait times in its Emergency Center while increasing visits by 12.3%; and expedite hospital admissions, discharges, and patient transfers from other healthcare facilities. Physician and patient satisfaction scores also improved.

C.J. Urlaub, Mercy Hospital president & CEO“We’ve made significant investments in facility improvements over the past few years, attracting more and more patients to our hospital,” said C.J. Urlaub, Mercy Hospital president & CEO.

“At the same time, we have been working on ways to reduce wait times and enhance the patient experience. The Pinnacle Award recognizes the tremendous progress we have made to make our hospital as comfortable and convenient as possible for our patients and their families.”

The Pinnacle Award is one of many recognitions for Catholic Health.

The award was accepted by Joe McDonald, president & CEO of Catholic Health; Kathleen Guarino, Mercy Hospital vice president of Patient Care Services; Carol Latona, director of Medical/Surgical Nursing; and Gloria Pirowski, manager of Patient Flow and the C.A.R.E. Unit. Other statewide award winners included the North Bronx Healthcare Network and Basset Medical Center.