The Future of Emergency Care Has Arrived at Mercy Hospital

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Western New Yorkers can now experience the future of emergency care, with the opening of the new Emergency Center at Mercy Hospital of Buffalo.

The May 11 opening marks the culmination of an 18-month, $32 million construction project to create the region’s largest and most advanced emergency treatment center, providing round-the-clock emergency care for every member of the family.

“This project began with a commitment to our patients and community to respond to a growing need for emergency care services while improving the patient experience,” said C. J. Urlaub, president and CEO of Mercy Hospital. “We are proud to deliver on our pledge as we open the doors to our new Emergency Center.”

The 46,000 square-foot facility spans nearly an entire city block across the front of the hospital along Abbott Road to create a modern facade with architectural elements that complement nearby Cazenovia Park.

Patients and visitors are greeted by a bright, spacious reception area leading to 32 private treatment rooms specially equipped to handle any type of medical emergency. Rows of windows in the reception area and treatment rooms stream plenty of natural light throughout the facility to create a soothing atmosphere for patients and families.

Click here to view a photo gallery of the ER.

To streamline care and reduce wait times, Mercy Hospital’s Emergency Center houses its own radiology suite with 24/7 digital imaging and a high resolution, 64-slice CT scanner.

Other features include:

  • Free valet parking
  • Flat screen TV’s in each patient room 
  • A rooftop helipad for patient transfers from outlying areas
  • A specially furnished child-friendly waiting area
  • A courtyard meditation garden

Currently operating the busiest emergency department in Western New York, Mercy Hospital is responding to a critical need for expanded emergency services. Construction work will continue over the next several months on the hospital’s main entrance and lobby, the former emergency department, and a new street-level entrance on Lorraine Avenue from the parking ramp. The Emergency Center construction project is the largest undertaking of its kind for Catholic Health. 

Expanding its emergency services and enhancing emergency care throughout the region is an important priority for Catholic Health. In 2005, the health system opened a new Emergency Department at the former St. Joseph Hospital, now Sisters of Charity Hospital St. Joseph Campus. Plans are underway to expand the Emergency Department at Sisters of Charity Hospital and Kenmore Mercy plans to begin work on expanding its Emergency Department in 2011.

“We recognize the value people place in having high quality emergency services that are close to home,” said Joe McDonald, president & CEO of Catholic Health. “With the opening of the new Emergency Center at Mercy Hospital, families throughout Buffalo and the Southtowns now have access to the most advanced ER in the region.” 

The new facility was designed by Cannon Design, Grand Island, NY. The primary construction company on the project is The Pike Company, Rochester, NY.