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The Future of Emergency Care Has Arrived at Mercy Hospital

May 14, 2010

Mercy Hospital’s new Emergency Center began caring for patients on May 11, 2010 following a special dedication ceremony on Friday, May 7 and a community open house on Saturday, May 8. The opening of this new facility marks the culmination of an 18-month, $32 million construction project to create the region’s largest and most advanced emergency treatment center, providing round-the-clock emergency care for every member of the family.

The Most Reverend Edward U. Kmiec, DD, Bishop of Buffalo, blessed the new center during the dedication ceremony attended by over 300 people. Remarks were given by:

  • C.J. Urlaub, President and CEO of Mercy Hospital
  • Sister Nancy Hoff, RSM, President of the Sisters of Mercy, New York, Pennsylvania, Pacific West Community and founders of Mercy Hospital in 1904
  • Reverend Monsignor Robert E. Zapfel, STD, Chair of Catholic Health Corporate Members
  • Carl J. Montante, Chairman, Catholic Health Board of Directors
  • Joe McDonald, President and CEO of Catholic Health
  • Richard Elman, MD, Chairman of Mercy Hospital’s Emergency Medicine Department
  • Buffalo Mayor Byron Brown
  • United States Congressman Brian Higgins

Watch the video below to hear remarks given at the dedication and to take a look at the new ER.

“This new Emergency Center is an entrée to the exceptional care Mercy Hospital and the Catholic Health System are ready to provide to the Western New York community,” said C.J. Urlaub, president and CEO of Mercy Hospital. “I call it an entrée as it provides a freedom of entry to Mercy Hospital and the highly skilled physicians, surgeons, nurses, technicians and associates who deliver the highest quality, broadest array, and most advanced care of any hospital in the area.”

“The new Emergency Center also symbolizes our growth to a tertiary-level regional hospital with the ability to care for heart and stroke patients 24 hours a day and accept emergency patient transfers with the rooftop helipad,” added Urlaub.

On Saturday afternoon, an estimated 600 people toured the new facility during a community open house event. Children enjoyed face painting, balloons, and appearances by Perrywinkle (Perry’s Ice Cream mascot) and Buster Bison. Many residents also took advantage of free health screenings for blood pressure, cholesterol, and diabetes.


Cutting the ribbon on Mercy Hospital's new Emergency Center

Cutting the ribbon on Mercy Hospital's new Emergency Center are from left, Carl J. Montante, Chairman, Catholic Health Board of Directors; Sister Nancy Hoff, RSM, President of the Sisters of Mercy, New York, Pennsylvania, Pacific West Community; C.J. Urlaub, President and CEO of Mercy Hospital; Richard Elman, MD, Chairman of Mercy Hospital’s Emergency Medicine Department; Emergency Department nurses Dawn Reid and Rose Durenbeck; The Most Reverend Edward U. Kmiec, DD, Bishop of Buffalo; United States Congressman Brian Higgins; Buffalo Mayor Byron Brown; and Joe McDonald, President and CEO of Catholic Health.


The 46,000 square-foot facility spans nearly an entire city block across the front of the hospital along Abbott Road to create a modern facade with architectural elements that complement nearby Cazenovia Park. Patients and visitors are greeted by a bright, spacious reception area leading to 32 private treatment rooms specially equipped to handle any type of medical emergency. Rows of windows in the reception area and treatment rooms stream plenty of natural light throughout the facility to create a soothing atmosphere for patients and families.

To streamline care and reduce wait times, Mercy Hospital’s Emergency Center houses its own radiology suite with 24/7 digital imaging and a high resolution, 64-slice CT scanner. Free valet parking and flat screen TV’s in each patient room provide added comfort and convenience for emergency patients. Other features of the new Emergency Center include a rooftop helipad for patient transfers from outlying areas, a specially furnished child-friendly waiting area, and courtyard meditation garden.

Currently operating one of the busiest emergency departments in Western New York, Mercy Hospital is responding to a critical need for expanded emergency services. Construction work will continue over the next several months on the hospital’s main entrance and lobby, the former emergency department, and a new street-level entrance on Lorraine Avenue from the parking ramp. The Emergency Center construction project is the largest undertaking of its kind for Catholic Health.

“We recognize the value people place in having high quality emergency services that are close to home,” said Joe McDonald, president & CEO of Catholic Health. “With the opening of the new Emergency Center at Mercy Hospital, families throughout Buffalo and the Southtowns now have access to the most advanced ER in the region.”

The new facility was designed by Cannon Design, Grand Island, NY. The primary construction company on the project is The Pike Company, Rochester, NY.

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